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Eagle Buick GMC, Inc. - Service Center

Homosassa, FL

4.7
1,062 Reviews

1,062 Reviews of Eagle Buick GMC, Inc. - Service Center

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April 26, 2024

Scott was great. He’s fastidious and keeps you apprised of the status of your vehicle as welll as any changes to what it may need. No surprises. More

by eszmuc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : However , those who take payment after service is complemented are miserable and seem to pride themselves on being unhelpful. Not sure what is causing the low morale but needs to be addressed.
April 26, 2024

Scott was excellent, as always! Took care of problem in a timely fashion and very proficient. Even showed me damaged part and ending bill was less than estimated. Top grade for s More

by IRELANDHORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2024

Outstanding and professional staff. one of the TOP service departments I have ever dealt with. Kept me informed though my entire service visit More

by FORMIE95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Copas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for writing about your visit with us, Formie! We are happy to hear that our team was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, The Eagle Buick-GMC Team

April 24, 2024

Eagle provides outstanding customer service. They ate outstanding at any service you may need for your automobile. Nate always steps up to the plate to take care of my automobiles needs. I More

by sherrirapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Apr 26, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for your outstanding rating about our service department, Sherri. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Eagle Buick-GMC Team

April 23, 2024

The service was quick and easy, didn’t wait long at all about 1 hour More

by ahlefeld123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Eagle Buick GMC, Inc. responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, The Eagle Buick-GMC Team

April 18, 2024

Morgan is perfect. She kept me appraised of delays and was personable. I appreciated her professionalism More

by klaracemily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morganne Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Eagle Buick GMC, Inc. responded

Thank you for taking the time to leave a positive review! We appreciate your support and hope to have the pleasure of serving you again soon! Sincerely, The Eagle Buick-GMC Team

April 18, 2024

I got a bolt in my Spark tire and was losing air quickly. I am new to area and only use Eagle for service so I headed straight there, Scott took care of me right away, even showing me bolt, which was large More

by IRELANDHORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Eagle Buick GMC, Inc. responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer who comes to our dealership. We're happy to see that your visit reflects these values and that Scott assisted you in such an efficient and customized manner. Give us a call if you have any further questions! Sincerely, The Eagle Buick-GMC Team

April 17, 2024

Scott and Joe are great. Joe went above and beyond to show me a worn out part on my truck, instead of just taking his word for it. Scott is always helpful and awesome to talk More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe service tech
Apr 18, 2024 -

Eagle Buick GMC, Inc. responded

Jim, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Joe went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Eagle Buick-GMC Team

April 17, 2024

Always a pleasure yo do buisness with. Service with a smile. Alway friendly and helpful. More

by jdg0649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Eagle Buick GMC, Inc. responded

Thank you so much for giving us the opportunity to earn your business. We will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, The Eagle Buick-GMC Team

April 17, 2024

Scott in the service department is the absolute best. He is so kind, professional, and personable. More

by Morgan Montgomery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Esser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Ernstes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ernstes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ
Apr 19, 2024 -

Eagle Buick GMC, Inc. responded

Hello Morgan! It is great to hear about your recent service experience. We will certainly pass on your feedback to Scott as he will be happy to hear it! We look forward to working with you again in the future! Sincerely, The Eagle Buick-GMC Team

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