Earnhardt Chandler Cadillac - Service Center

Marty Sullivan was extremely helpful and knowledgeable, I was very pleased with my experience from start to finish. His customer service was outstanding, he kept me informed regarding the progress of my car was very pleased with my experience from start to finish. His customer service was outstanding, he kept me informed regarding the progress of my car and when it would be ready on a daily basis. Marty's professionalism and kindness was all-in-all 5 stars, I will definitely come visit Marty at Kachina again for future car maintenance. More

Marty was Outstanding!!! And, Larry is an asset and a great Technician. Outstanding service !! My car runs like it is brand new now!! Regards, Robert S. Bruno great Technician. Outstanding service !! My car runs like it is brand new now!! Regards, Robert S. Bruno More

Friendly staff in both service and shuttle. Vehicle finished at very close to promised time. I was informed of required services to be expected on my next visit. finished at very close to promised time. I was informed of required services to be expected on my next visit. More

I have owned two Hummers and always take it in for service at Kachina Cadillac. I work with Service Writer James Somers. What an outstanding Service Writer! I had two issues this past week with my service at Kachina Cadillac. I work with Service Writer James Somers. What an outstanding Service Writer! I had two issues this past week with my Hummer and, as always, James was friendly when he greeted me and listed to my concerns. James arranged a rental car for me. Like he always does, James called me once the repairs were complete. As a repeat customer, Kachina Cadillac is lucky to have James Somers representing them in the Service Department! I recommend everyone work with James when you take your car into Kachina Cadillac! More

James is always great and bends over backwards to make our Cadillac experience the best it can possibly be. He is always responsive and thorough in his effort to help us. Thanks, Demi Davis our Cadillac experience the best it can possibly be. He is always responsive and thorough in his effort to help us. Thanks, Demi Davis More

They took excellent care of my hummer.the invoice was less than expexted james kept me up todate on.the progress of my repair.he also let me know of any othetr repairs that may be needed in the future. less than expexted james kept me up todate on.the progress of my repair.he also let me know of any othetr repairs that may be needed in the future. More

I used the dealer's webpage to schedule a service appointment. After not hearing back from anyone for 1.5 business days (2.5 if you count Saturday), I called and scheduled an appointment with Marty. appointment. After not hearing back from anyone for 1.5 business days (2.5 if you count Saturday), I called and scheduled an appointment with Marty. He got me in the same day and completed my warranty work to my great satisfaction. I have to admit that I was frustrated that the online service appointment scheduling tool did not work (even though I immediately received an email querying my satisfaction with the online appointment scheduling tool), Marty turned a negative experience into a positive one. He was friendly, professional and most of all fast! Thank you Marty for making my headache yours and not making excuses for the tool. Your customer service was excellent. More

I go back and forth on loving this dealership and hating them. They mess up but they always make things right in the end. I believe that they will continue to give me great service in the future. them. They mess up but they always make things right in the end. I believe that they will continue to give me great service in the future. More

Got more than I expected in a timely manner. Marty Got more than I expected in a timely manner. Marty Sullivan kept me informed of what was happening with servicing our car. Waiting room attendant wa Got more than I expected in a timely manner. Marty Sullivan kept me informed of what was happening with servicing our car. Waiting room attendant was very helpful. Good conversation with Salesman Chuck Willhause. More

Marti is a really nice guy, and provides great customer service. You definitely don't feel like you're being taken advantage of like some places. service. You definitely don't feel like you're being taken advantage of like some places. More