
Earnhardt Chrysler Jeep Dodge Ram
Gilbert, AZ
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I can't say enough about the service I received from Rick and crew @ Earnhardt! This review is overdue, especialIy in lieu of how they took care of me! I purchased my 2024 Wrangler Sahara new from the deal and crew @ Earnhardt! This review is overdue, especialIy in lieu of how they took care of me! I purchased my 2024 Wrangler Sahara new from the dealership in May 2024 (2nd wrangler I've bought through ECJDR). Had my first oil change and they noticed a small leak from the pan; fixed it-or so they thought. Went in for the 2nd oil change and Tammy brought it to my attention that I still had a leak! Perplexing as it's still so new!! They looked deeper and turned out it was a faulty head gasket at just over 9,000 miles. Not the dealerships fault, but a warranty issue. Just as I was taking the Jeep in for service my husband had a major accident/injury and he was out of state ....I was a wreck! They were awesome about working with me until I could get back to town and pick the repaired Jeep up. Then, when I got it back I noticed a vibration at high speed 75-80 that I'd never noticed. They put it through all sorts of tests and decided it was my new tires- possibly out of balance or defective tire, or possibly alignment(?) I took it back to Discount Tire where I bought my tires and they did a road force test on it, said balance was good. So I took it back to Earnhardt where my service advisor Rick was super patient, listened and was understanding. He went beyond to prove it was the tires by putting it through a battery of tests and then switching tires and had me test drive. Vibration was gone. Took the Jeep back to Discount and they told me the balancer was out of calibration that day I had it in and then rebalanced the tires. Well that was frustrating!! I'm still skeptical about the tires but I can't say enough about the due diligence and thorough job Rick, Tammy and crew at Earnhardt went through as I was so frustrated with the back and forth...trying to figure things out! Thanks Rick!! I hope to see you on the trails up here in CO sometime! You really helped settle things for me - especially with all the emotion, anxiety and panic of my husband's injury and my Jeep (that I LOVE) having issues! BEST JEEP EVER and I've had 4 of them! I rate you guys a double 5 star!!! THANKS SO MUCH!! More
Joshua has integrity, it great to work with and genuinely cares about his customers. Of all the people I’ve worked with at Earnhardt and other dealers, I trust Josh the most to be fair and provide excellent cares about his customers. Of all the people I’ve worked with at Earnhardt and other dealers, I trust Josh the most to be fair and provide excellent service. More
Dealership itself is ok but would never recommend buying from Brittany after the experience I had last month. Very unprofessional. from Brittany after the experience I had last month. Very unprofessional. More
I would like to thank Ruby and Ethan Zimmerman. Bought two vehicles from this dealership. And from the get go it was a great, fast, smooth experience. Went above and beyond to give the best experie Bought two vehicles from this dealership. And from the get go it was a great, fast, smooth experience. Went above and beyond to give the best experience. Worked numbers for me to satisfy a customer. And I can say for many years to come from the past two experiences. Just like the slogan, it was a “No Bull” experience for sure. Out of 10 stars, it was a 100 stars. More
Sean was extremely helpful, courteous and responsive. Any questions we had he answered with confidence and expertise. The whole experience from start to finish was flawless, fast and easy, Sean made truc Any questions we had he answered with confidence and expertise. The whole experience from start to finish was flawless, fast and easy, Sean made truck buying easy and painless. We will be back to work with Sean and Earnhardts with our next vehicles. More
I've purchased two Jeep Wranglers over the past few years and Brandan has been my salesman each time. I couldn't ask for a better person to work with. Courteous and knowledgeable. The service department is a and Brandan has been my salesman each time. I couldn't ask for a better person to work with. Courteous and knowledgeable. The service department is always non-stressful experience. Everyone so polite. More
It was a good experience. We love our Jeep. Thank you Earnhardt for all your help We love our Jeep. Thank you Earnhardt for all your help More
Over the top service, kind courteous and knowledgeable. Top notch. Would hghly recommend this dealership. Top notch. Would hghly recommend this dealership. More
We have had three Durangos that we rely on Earnhardt Chrysler to keep in top shape. Josh, our service advisor, is always knowledgeable and helpful with our repair needs as well as any maintenance. Chrysler to keep in top shape. Josh, our service advisor, is always knowledgeable and helpful with our repair needs as well as any maintenance. More