Rodeo Chrysler Dodge Jeep Ram - Service Center

It pains me to add a negative review for Earnhardt Queen Creek Chrysler Dodge Jeep Ram as I've made several purchases there and always received excellent service. Unfortunately, my experience with excellent Creek Chrysler Dodge Jeep Ram as I've made several purchases there and always received excellent service. Unfortunately, my experience with excellent service ends with the sales department. I scheduled a routine service in December for an oil change and a second conditioning of the ceramic coat finish I purchased with my sale. As usual, the service advisor inspected my vehicle (2023 Ram 1500) and took several pictures. The vehicle was 6 months old and in pristine condition. First off, I was scheduled for an 8:00am appointment; although, the first shuttle trip didn't leave until 9:00am. So I waited in the lounge and wandered around looking at other vehicles on the lot. Around 8:45am, I asked another advisor where the shuttle would pick up and she pointed to a man behind the counter and replied, "he's your driver and will get you from the lounge shortly" Around 9:15 I went back to my advisor and asked what's up with the shuttle and then learned the shuttle had already left. Apparently, he forgot to put my name on the list I waited more than an hour and they just forgot me... Not the end of the world, and certainly not something I would write a review on. I get it, he was busy and made an error. While he and another advisor brainstormed on what to do now, they finally came to the decision the advisor would take me to the rental car place in his own vehicle. Ok, I appreciated the effort. They went out of their way to be nice, mentioning the importance of a 5-star review more than once. At this point, I had no intention of writing a negative review, like I said, it wasn't a huge issue other than a few hours of my time inconvenienced. The real issue began when I returned (right before closing) to pick up my vehicle. As I was leaving the parking lot, I noticed my windshield was broken on the passenger side - about an 18" crack. I immediately returned to the service drive to report the damage. They went right to the pictures trying to find preexisting damage; although, there was evidence to substantiate this notion. The other advisor assisting (the same one who earlier helped brainstorm my missed ride) came out to look at the vehicle and upon examining the windshield, pointed to the crack and said that's a rock strike which caused the windshield to break when it went through the car wash. They made a point of verifying the milage to ascertain the vehicle didn't leave the lot, standing firm that the problem was my fault not the dealer. They went on to ask if I had glass coverage... really?? That's your solution, let my insurance company pay for it? At this point, it was right before closing so I knew this wouldn't be resolved on the spot. I asked to speak with the service manager and was told the manager was not available today. I agree their assessment may be a plausible conclusion; however, it was NOT THE ONLY OPTION. Nonetheless, I reinforced my desire to speak to the manager and was ultimately told they would have the manager call me the next day. Two weeks passed and I never received a call. I finally responded to their automated internal review request, which I did with an approximate summation of what I just wrote here. A few days after sending the review, I had a voicemail from someone named Darrell asking to call him back. The caller didn't identify his title or why he was calling so I didn’t call back. Honestly, I was curious how much effort they would put into reaching me, which I learned was very little. I've worked many years in service-related industries and learned that if someone puts the time and effort into writing a review of this length, I'd better figure out how to resolve their issue. It’s now been more than 30 days so apparently they don't care too much about unhappy customers. Even though this dealership is close to my home, I will go out of my way to have my vehicle serviced or purchase again, at another dealer. They are too big to care. More

Just had my Jeep Rubicon serviced and had another wonderful experience. Service was able to get me in out within 48 hrs with everything completed as promised in a professional manner. wonderful experience. Service was able to get me in out within 48 hrs with everything completed as promised in a professional manner. More

Excellent customer support from service advisor Kim Fain. Great follow up on diagnostics and service! Would recommend Kim if you are looking for a professional that takes care of customer needs. Great follow up on diagnostics and service! Would recommend Kim if you are looking for a professional that takes care of customer needs. More

This dealership was awesome. They answered all my questions. Took my vehicle in and it was done when they said it was going to be. Very pleased with the service I received. worke They answered all my questions. Took my vehicle in and it was done when they said it was going to be. Very pleased with the service I received. worked with Kim in service and Clayton. Two very nice people. More

Got me in early and finished ahead of time. Really appreciated the effort. Would recommend. Really appreciated the effort. Would recommend. More

Despite the rushed time of the year and limited availability of the service window, the service team was able to work with me to get me in and out in one day since my issue was relatively minor and availability of the service window, the service team was able to work with me to get me in and out in one day since my issue was relatively minor and could be addressed in a short time. This saved me days of car rental fees and driving back and forth from Coolidge. The gentleman I checked in with listened to the issue and answered all questions. The service tech even took me for a quick drive to verify the fix. Always a good experience when working with them. More

Kim was very professional in explaining what my Durango needed to be repaired to get back on the road quickly. Between her and the technician my car was up and running in one day. Thank you! needed to be repaired to get back on the road quickly. Between her and the technician my car was up and running in one day. Thank you! More

Excellent personalized service on my 2022 RAM 1600. Drop off was smooth, loaner/rental went without issues, job completed ahead of time. Glad to see there are still companies out there that know how Drop off was smooth, loaner/rental went without issues, job completed ahead of time. Glad to see there are still companies out there that know how to provide excellent service. More

Kim was knowledgeable and got us in without an appointment for an 'emergency' battery replacement. We went to lunch & van was done by the time we returned. This is the only dealership we've used s appointment for an 'emergency' battery replacement. We went to lunch & van was done by the time we returned. This is the only dealership we've used since moving here from IL and have had the best service ever. More

Brought my Jeep in for the 2 battery replacement. Cameron greeted me right away, was knowlegeable, fast, efficient and professional. The Rodeo team worked well together. Drop off and pick up was a Cameron greeted me right away, was knowlegeable, fast, efficient and professional. The Rodeo team worked well together. Drop off and pick up was also great. More