East Coast Volkswagen - Service Center

The first time I got it from the service center.I drove it home and in less than 24 hours I had to call to get it towed back because all the lights came on.Meanwhile I paid near $2500 to get it fix the fir it home and in less than 24 hours I had to call to get it towed back because all the lights came on.Meanwhile I paid near $2500 to get it fix the first time.Second time same thing happen they diagnosed it again and this time it cost$1200.Less than 24 hours again this time too the engine light came on.Now they want to charge $1500 to fix it this.POOR SERVICE DEPARTMENT. More

I am very disappointed with ECVW warranty. Recently the overhead console in my 2020 Tiguan just fell out of its mount. I took it to East Coast VW to have it repaired. Mr. David, in the Service Department, overhead console in my 2020 Tiguan just fell out of its mount. I took it to East Coast VW to have it repaired. Mr. David, in the Service Department, told me that the screw mounts were broken and therefore would not be covered under warranty. I, a retired mechanic, removed the part and found that all four of the mount holes were broken. I also saw that the screws were over tightened during installation of the part. This was evidenced by the center of the plastic mount holes being thinned and depressed. This is/was the result of the screws being over torqued. when the part was replaced, so I figured that my car would not be an isolated incident. I was correct. I knew I had never pulled or jarred the part. I plainly but respectfully relayed that fact to the service tech. Anyway, I have purchased two new cars there as well as several used cars, I had my services and repairs done there including tires. I even told several friends and family members abut them because I felt that they were honest and treated me fairly. During my years of being a loyal customer, I have never tried to short change or cheat them out of a single dime and I am not a pauper. I don't worry much about money. I later found out via the internet that my problem is/was not isolated. As a matter of fact, several of the broken parts are onsite on the net for the same reasons. The parts department of ECVW will start stocking that part, assumably because of the same situation happening to other owners. Anyway, I can understand their stance but to make such a decision without investigation a conversation, or even a question sets badly with me. I feel as if I ma just considered a liar and a cheat. They had no reason to assume that I would break the part and try to rook them into paying for it. Maybe it's their system bt they seem to be more concerned about the small cost of repairing the vehicle as the warranty says they will, than returning some of the loyalty I had showed to them. I probably will nit be a ECVW customer any longer. Not because of service but because of what I view as disloyalty. More

Have a used 2016 beetle convertible. I brought it in for a recall repair. The service center was knowledge & quick. Also had salesman, Sage, spend time with me discussing my car needs. I mentioned the tan r a recall repair. The service center was knowledge & quick. Also had salesman, Sage, spend time with me discussing my car needs. I mentioned the tan rag top had some stains & can he make a cleaning recommendation. He had Shaun in the detail department take a look at it. Shaun was able to get ALL the previous owners stains out. The service I recieved was STELLAR from Sage, Shawn & the service department. I'll definitely be back! Thank you More

Ripped off by service department. Brought my car in for 50k check up and charged extra 400 dollars engine light on. Problem: air intake valve. Paid the 400 and 3 days later, check engine light on again. 50k check up and charged extra 400 dollars engine light on. Problem: air intake valve. Paid the 400 and 3 days later, check engine light on again. Now told it's a new check engine light issue that wasn't there 3 days ago. More

Excellent and Fast It was a mystery problem that they found and solved quickly! They were friendly and helpful. They went beyond my expectations and I must say this was It was a mystery problem that they found and solved quickly! They were friendly and helpful. They went beyond my expectations and I must say this was the best car experience I ever have had. More

not applicable Made up for their mistakes as soon as they could. Gave money back for their mistakes.Brian Scully is a man of honor and when he says he will do someth Made up for their mistakes as soon as they could. Gave money back for their mistakes.Brian Scully is a man of honor and when he says he will do somethinv, he does! Service cant be rated yet but would when possible... More

AWESOME!! I went to East Coast Volkswagen to have my 2006 Volkswagen Beetle serviced. I ended up walking out of the dealership with a 2014 Jetta. I didn't expec I went to East Coast Volkswagen to have my 2006 Volkswagen Beetle serviced. I ended up walking out of the dealership with a 2014 Jetta. I didn't expect to get another car but Dan Mahaffey made the process very enjoyable. He explained everything clearly and answered all my questions. Thanks again Dan!! More