East Coast Volkswagen - Service Center

When we purchased the car we had the best salesman on the lot in my opinion, Terry Heyne. When we took the car in for it's first service our entire view of the dealership changed. The service advisor is a v lot in my opinion, Terry Heyne. When we took the car in for it's first service our entire view of the dealership changed. The service advisor is a very pleasant and knowledgable. He is one of the best service writers that we have ever dealt with. The mechanics are the WORST! I had to take the car back to have the driver side door weatherstripping replaced, we were told it would take about 45 minutes, 3 hours later I was still sitting in the dealership waiting for the car. When the car was ready I assumed since it took so long the quality of the work would be impeccable. When I first opened the door I immediately noticed grease all over the side of the dash and windshield, not one to complain I overlooked and went home to clean it, at that point I noticed grease on the headliner of the car as well as on the cloth A-piller cover. I took the car back talked to the service manager who assured me this is not normal and would take care of it. When I picked up the car for the second time the air back plastic button was broken and falling out, I went back and they had to order this part which I installed myself. This all happened in the first 10k miles of owning the car. My latest trip to the dealership was for a check engine light appearing, this happened to by my fault by putting gasoline in a diesel car (easier than you think especially with one diesel car and one gasoline car). We had this repaired, one the way home on the second tank of diesel the light came back on, I called Alan and he told me just to bring it by and he would be glad to check it out. I dropped the car off and left it for several hours so they would not have to be in a hurry. My wife picked up the car and brought it home, I sat down in the car and noticed something black hanging out of the top of the hood. We opened the hood and found a part to the engine of our car that had been left off and slammed in the hood of the car. There can not be any excuse that is going to make up for that. I feel bad for the staff at the dealership that care about the customers and want to do a good job. We tell everyone we know you can buy a car there but have it serviced elsewhere. More

Everyone is always very helpful, from appointment to cashier. I have had some major work done at this dealership including a new engine for my 2002 Eurovan. They were always considerate of my time and t cashier. I have had some major work done at this dealership including a new engine for my 2002 Eurovan. They were always considerate of my time and the stress of having repairs done. They always work hard to see that warranty items are properly credited. More

Yes, I would recommend this dealership to everyone. I Yes, I would recommend this dealership to everyone. I had my 2004 Passat worked on this past February and Wendy was very helpful plus I also spoke Yes, I would recommend this dealership to everyone. I had my 2004 Passat worked on this past February and Wendy was very helpful plus I also spoke with you too a few times. Wasn't looking to trade but Gary Bennett the super salesman came out and helped me find the right one. Keep up the great work. Marcy Weatherford More