East Tennessee Dodge Chrysler Jeep

This place is joke first sale me a junk car then became a dangerous car then took car in for service and my 300 dollar okay came up missing be careful with them o I cant take my car back there so no a dangerous car then took car in for service and my 300 dollar okay came up missing be careful with them o I cant take my car back there so no oil changes for a year they o me More

I traveled from Montgomery Alabama a 5 hour trip to purchase a truck from Jim a salesman here at East Tennessee Dodge Chrysler Jeep and Ram. The process was smooth and the staff was extremely friendly. purchase a truck from Jim a salesman here at East Tennessee Dodge Chrysler Jeep and Ram. The process was smooth and the staff was extremely friendly. They offered me a fair price for my trade and a great deal on a certified Ram on the lot. There was a small problem that Brandon the GM I feel did everything he could to remedy. This dealership wants to earn your business. The problem was with the infotainment system on the Ram I was purchasing (nothing mechanical). I brought the truck back the next day and the Brandon the GM had his service department jump into the problem and truly made me feel like they wanted it fixedly badly as I did. From the interaction I’ve had with this dealership I will definitely buy here again. Like I already said the staff is friendly and everyone seems to care from the top all the way down, a rare occurrence these days. More

Terrible does not honor their warranty they sell you. I purchased a2006 Infiniti G35 coupe. I also bought two warranties through this dealership, one being the car doc. When I purchased the car, it only I purchased a2006 Infiniti G35 coupe. I also bought two warranties through this dealership, one being the car doc. When I purchased the car, it only came with one key. I was told by buying the warranty I could get an extra key made under the warranty. I took the car into the dealership to have things fixed. I was told because when I bought the car, it only came with one key, they don't honor the warranty??? I also am entitled to a free loaner car while they work on mine. I was told there's none available. I would never buy another car from them again. More

Horrible you would be best to avoid this place Sold me a CadillacXLR with structural damage and odometer tampered and all by using a different vin# from a clean carfax cars do includingw/discripti Sold me a CadillacXLR with structural damage and odometer tampered and all by using a different vin# from a clean carfax cars do includingw/discriptiononLine More

2007 Toyota Avalon I purchased a pre-owned 2007 Toyota Avalon. It looked great on the lot. After a few months the rust they painted over started to bleed through. After I purchased a pre-owned 2007 Toyota Avalon. It looked great on the lot. After a few months the rust they painted over started to bleed through. After a oil line broke I took it to a trusted repair service and it turns out the vehicle was in a major accident and they patched over everything. Several bars needed to adjust the alignment were seized up and the car had eletrical issues. Do NOT buy a pre-owned from this dealership. More

Buyer beware Bought a 2008 escape the listing said it was inspected and was a certified pre-owned vehicle then during the 2nd phone conversation the vehicle was no Bought a 2008 escape the listing said it was inspected and was a certified pre-owned vehicle then during the 2nd phone conversation the vehicle was not inspected yet but he wanted a down payment. The next evening he called and told me a couple things they had to fix he assured it would be ready in two days for me to pick up I called to confirm the vehicle would be ready he assure me it would they are 2 hours way from me after getting there it wasn't ready and non of the work that was suppose to be done was not even started yet the sales manager agreed to have it delivered to me and after it was delivered there was a tire sensor light on and the front tires were not ballanced and putting on four new tires was one thing that was suppose to be done before us getting there to pick it up. Will not be back to this dealer experience has been horrible Ken K More

Just Plain Bad! We bought a brand new Jeep Renegade from East Tennessee Dodge on July 5, 2016 for $24,368. About two weeks into owning the vehicle, we had to put a qu We bought a brand new Jeep Renegade from East Tennessee Dodge on July 5, 2016 for $24,368. About two weeks into owning the vehicle, we had to put a quart of oil in it. I just thought that maybe the dealership did not fill the oil before we bought it. The next month, when checking the oil, it was down again. I put another quart of oil in the vehicle. This time I thought it must have to do with the break in period – given that it is a brand new vehicle. Then, in the third month, we were out driving on some back roads when the vehicle flashed “low oil pressure” three quick times (within a minute) and then just simply froze up in the middle of the road. Luckily there wasn’t traffic around us at the time. We ended up putting in one quart of oil there. Got it started again and drove to the nearest Walmart and put in another quart there – just to make it back home. This was when we took it to the dealership the first time on October 5, 2016. They said that they could not see a leak and wanted to do a consumption test. They filled up the oil, added a dye and told us to come back in 1,000 miles. We didn’t make that 1,000 miles before it was more than a quart low again. So, we took it back on October 18, 2016. This time, they said that there was a leak at the back on the oil pan. We asked where did all the oil go – at least 4 quarts that we put in ourselves? They stated that it all went on a cross member under the car (which was strange as there has been no signs of an oil leak – not under the car or on our garage floor). This time they changed the oil pan (so they claim) and put some type of form-a-gasket sealant on the oil pan, filled it back up and told us to drive another 500 miles to see what happens. Know that at this time, we were afraid to drive the vehicle (and we had reason). However, we tried to put the miles on it to see what would happen. We did not even make it the 500 miles before it was ¾ of a quart low and not wanting to drive it any more. Plus, we figured out where all that oil, some 4+ quarts, was going. It went into the catalytic converter. We found this out because there was so much oil in the converter that it began to blow out on our garage floor from the exhaust pipe. We took it back in on November 10, 2016 and explain the problem and the oil. The service manager stated (at that time) that both the engine and the catalytic converter needed to be changed out. 11/23/2016 – we picked the vehicle up today only to find out that they changed the engine but did not touch the catalytic converter. We called up the service manager and all he told us was that Chrysler would not reimburse them for it. I did get an email from the general manager at East Tennessee Dodge who states; “Chrysler has refused to put a convertor in the car because they claim it is undamaged by the oil consumption.” Which is strange given that it was their own service manager who stated that it needed to be changed. Now, we have a $25,000 defective, unsafe vehicle that cannot breath. I wonder how long that will last until it dies again? I guess customer safety is out. I guess this warranty is no good. And, I guess they just royally screwed us. I also tried to contact Chrysler. I used their online form. I received a response that said they would push this off on someone else and that group would call me in 48 hours. Well, I am still waiting. More

Fantastic job Lance LaGraff was our sales guy. He was wonderful with getting the deal and car that we wanted He truly is a very nice guy !If your thinking abou Lance LaGraff was our sales guy. He was wonderful with getting the deal and car that we wanted He truly is a very nice guy !If your thinking about getting another car or a new one you need to see him ! More

Service Dept Service Dept is very family friendly to do business with and is super to get my 4 suv/trucks serviced and repairs done ...AAA+++ Thanks again Service Dept is very family friendly to do business with and is super to get my 4 suv/trucks serviced and repairs done ...AAA+++ Thanks again More

Worst Dealer Ever I worked with the dealership for a couple of months and finally drov over 5 hours to get the car that was supposed to be ready and in great condition. I worked with the dealership for a couple of months and finally drov over 5 hours to get the car that was supposed to be ready and in great condition. Needless to say when I arrived the Sales Manager that I was working with and had promised to be there was gone and when they pulled the car around it was a joke. The car was missing vents in the dash, the nav and radio was not working and there was something wrong with all 4 rims, come to find out it was salt damage. The car was filthy, not ready to impress anyone. I spent about $500.00 for hotels, gas and food to be jerked around like this. Nobody should ever buy from this Dealership. More