East Tennessee Dodge Chrysler Jeep

Buyer beware Bought a 2008 escape the listing said it was inspected and was a certified pre-owned vehicle then during the 2nd phone conversation the vehicle was no Bought a 2008 escape the listing said it was inspected and was a certified pre-owned vehicle then during the 2nd phone conversation the vehicle was not inspected yet but he wanted a down payment. The next evening he called and told me a couple things they had to fix he assured it would be ready in two days for me to pick up I called to confirm the vehicle would be ready he assure me it would they are 2 hours way from me after getting there it wasn't ready and non of the work that was suppose to be done was not even started yet the sales manager agreed to have it delivered to me and after it was delivered there was a tire sensor light on and the front tires were not ballanced and putting on four new tires was one thing that was suppose to be done before us getting there to pick it up. Will not be back to this dealer experience has been horrible Ken K More

Just Plain Bad! We bought a brand new Jeep Renegade from East Tennessee Dodge on July 5, 2016 for $24,368. About two weeks into owning the vehicle, we had to put a qu We bought a brand new Jeep Renegade from East Tennessee Dodge on July 5, 2016 for $24,368. About two weeks into owning the vehicle, we had to put a quart of oil in it. I just thought that maybe the dealership did not fill the oil before we bought it. The next month, when checking the oil, it was down again. I put another quart of oil in the vehicle. This time I thought it must have to do with the break in period – given that it is a brand new vehicle. Then, in the third month, we were out driving on some back roads when the vehicle flashed “low oil pressure” three quick times (within a minute) and then just simply froze up in the middle of the road. Luckily there wasn’t traffic around us at the time. We ended up putting in one quart of oil there. Got it started again and drove to the nearest Walmart and put in another quart there – just to make it back home. This was when we took it to the dealership the first time on October 5, 2016. They said that they could not see a leak and wanted to do a consumption test. They filled up the oil, added a dye and told us to come back in 1,000 miles. We didn’t make that 1,000 miles before it was more than a quart low again. So, we took it back on October 18, 2016. This time, they said that there was a leak at the back on the oil pan. We asked where did all the oil go – at least 4 quarts that we put in ourselves? They stated that it all went on a cross member under the car (which was strange as there has been no signs of an oil leak – not under the car or on our garage floor). This time they changed the oil pan (so they claim) and put some type of form-a-gasket sealant on the oil pan, filled it back up and told us to drive another 500 miles to see what happens. Know that at this time, we were afraid to drive the vehicle (and we had reason). However, we tried to put the miles on it to see what would happen. We did not even make it the 500 miles before it was ¾ of a quart low and not wanting to drive it any more. Plus, we figured out where all that oil, some 4+ quarts, was going. It went into the catalytic converter. We found this out because there was so much oil in the converter that it began to blow out on our garage floor from the exhaust pipe. We took it back in on November 10, 2016 and explain the problem and the oil. The service manager stated (at that time) that both the engine and the catalytic converter needed to be changed out. 11/23/2016 – we picked the vehicle up today only to find out that they changed the engine but did not touch the catalytic converter. We called up the service manager and all he told us was that Chrysler would not reimburse them for it. I did get an email from the general manager at East Tennessee Dodge who states; “Chrysler has refused to put a convertor in the car because they claim it is undamaged by the oil consumption.” Which is strange given that it was their own service manager who stated that it needed to be changed. Now, we have a $25,000 defective, unsafe vehicle that cannot breath. I wonder how long that will last until it dies again? I guess customer safety is out. I guess this warranty is no good. And, I guess they just royally screwed us. I also tried to contact Chrysler. I used their online form. I received a response that said they would push this off on someone else and that group would call me in 48 hours. Well, I am still waiting. More

Fantastic job Lance LaGraff was our sales guy. He was wonderful with getting the deal and car that we wanted He truly is a very nice guy !If your thinking abou Lance LaGraff was our sales guy. He was wonderful with getting the deal and car that we wanted He truly is a very nice guy !If your thinking about getting another car or a new one you need to see him ! More

Service Dept Service Dept is very family friendly to do business with and is super to get my 4 suv/trucks serviced and repairs done ...AAA+++ Thanks again Service Dept is very family friendly to do business with and is super to get my 4 suv/trucks serviced and repairs done ...AAA+++ Thanks again More

Worst Dealer Ever I worked with the dealership for a couple of months and finally drov over 5 hours to get the car that was supposed to be ready and in great condition. I worked with the dealership for a couple of months and finally drov over 5 hours to get the car that was supposed to be ready and in great condition. Needless to say when I arrived the Sales Manager that I was working with and had promised to be there was gone and when they pulled the car around it was a joke. The car was missing vents in the dash, the nav and radio was not working and there was something wrong with all 4 rims, come to find out it was salt damage. The car was filthy, not ready to impress anyone. I spent about $500.00 for hotels, gas and food to be jerked around like this. Nobody should ever buy from this Dealership. More

Poor service They are a poorly ran buisness dirty cars un clean trash in everyone dents..dings..blown motors the truck i test drove had major blow by and smoked li They are a poorly ran buisness dirty cars un clean trash in everyone dents..dings..blown motors the truck i test drove had major blow by and smoked like crazy on idle they tried to convince me it was normal little did they know i am a mechanic myself ..do your research and inspect anything your interested in my advice would be if you question it walk away its not your fault they buy junk and try to pass it off More

Got a great deal We worked with Misty Honeycutt and she got us a great deal on our Mopar Edition Charger. They were able to get us financed with no problem. We've purc We worked with Misty Honeycutt and she got us a great deal on our Mopar Edition Charger. They were able to get us financed with no problem. We've purchased several autos from them and are never disappointed. More

Will not go back. I purchased a truck from this dealership in 08. Later, I found I paid more at this dealership than any other Dodge dealership checked. I went in thi I purchased a truck from this dealership in 08. Later, I found I paid more at this dealership than any other Dodge dealership checked. I went in this week to purchase a car but the prices were still higher. Went to another dealership got the same vehicle for $2000.00 less. I would not recommend East TN Dodge. More

It was my first time purchasing from East Tennesse. Salesman was very easy to deal with, friendly, & helpful. Overall it was a good experience & I would recommend East Tennessee to friends. Salesman was very easy to deal with, friendly, & helpful. Overall it was a good experience & I would recommend East Tennessee to friends. More

the service was great and the sales persons were excellent I would recommend this dealership to anyone. Management and sales worked hard to get us the best deal possible and worked with us with no p excellent I would recommend this dealership to anyone. Management and sales worked hard to get us the best deal possible and worked with us with no pressure..THANK YOU EAST TENN DODGE More