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EchoPark Automotive Dallas

Grand Prairie, TX

4.8
4,378 Reviews
Buying your next car is simple at EchoPark Automotive. Start by searching our wide selection of 1-4 year-old vehicles online. We'll get you the best price (up to $3000 less than the competition!) fees and financing terms in writing before you even come into one of our stores for a test drive. Our cars undergo an extensive inspection and reconditioning process backed by our own 30-day/1000 mile warranty. Shop for your next car and schedule a test drive at EchoPark today.
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2615 W I-20 Frontage Rd

Grand Prairie, TX

75052

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Showing 4,378 reviews

September 27, 2016

Easy breezy Literally the car buying process was simple, easy and quick. They got the monthly payment I wanted, great deal on my trade, super friendly staff, Lila More

by Nifah83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lilia Galindo
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2016

Jeff Jewell is the best I found the car i was looking for at a great price and Jeff took care of me online and i knew what i was going to pay before i went to test drive it t More

by Mikesgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Jewell
September 25, 2016

Never bought a car so quickly at a decent price We spoke with Marla over the phone regarding the car we were interested in seeing. We got there test drove the car with no pressure. We came back an More

by dwpsgray2521
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marla Rosser
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2016

Ignoring a customer is key apparently I completed an application Tuesday morning. I received a call from Jose. Jose confirmed my information and submitted me for approval. I spoke with Wel More

by Snene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose
Sep 30, 2016 -

EchoPark Automotive Dallas responded

I apologize for the slow response you received from us and also that we were not able to help you into a car. Thank you for giving us a chance and for bringing to our attention the slow response issue. This is something we can work on and improve in the future. Best - Wes W. Chief Customer Care Officer

September 18, 2016

My new Mercedes Love this dealership and our salesman Eladio Garcia! 💞 I've never had this good of an experience buying a car. They are transparent and you can feel More

by Meece
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
(JR) Eladio Garcia
September 15, 2016

found the car of my dreams best Expierence ever, finding the car was simple online, josh gave me all the facts, made sure the car was perfect and I couldn't be happier with the More

by Shelby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2016

Greatest car buying experience!!! - David Rodriguez At first when I searched online and driver select had a car that I was really interested in, Chevy Malibu LTZ overall had the best price with the lowe More

by Davidarod93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2016

Easy and simple He help me get my first car and made sure I was good on all ends. It was a simple and easy experience. I recommend this man and dealership to anybody. More

by Darion18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
(JR) Eladio Garcia
September 12, 2016

Great Experience Great experience with driversselect and Larry. The transaction was smooth and very transparent. The dealership experience was drama free. I was very p More

by mlangford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Pelky
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2016

Worst experience ever! Lies lies more lies. Drove 6.5 hrs to buy a car that the promised had gps. 2016 Ford Fusion. Was told to pay an additional 60 for a gps card and it More

by Unsatisfied101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rodney shelby, Wes Wilson, Vance Washko
Sep 20, 2016 -

EchoPark Automotive Dallas responded

I apologize for the confusion and the issues that you are experiencing. However, there is confusion about the cards. The only one that you had to purchase was the first one at a discounted rate of $60. We actually covered the cost of the second one at an expense of almost $200. I know that Vance is in the process of trying to contact you for a resolution in this matter. He is looking forward to hearing back from you soon. Wes Wilson Chief Customer Care Officer

Sep 27, 2016 -

Unsatisfied101 responded

Like always you guys promise Yall are calling and make it sound like you guys are trying to make it right. However, you not any of them have tried calling to make it right I'll send you a copy of my phone calls. You However did promise to call me back personally and never did WES! Yes you Rodney at least was honest and said he messed up you and Vance hid behind your desk and did nothing. Just saying it how it is the truth hurts!

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