Ed Howard Lincoln

Went to this dealership because of the big selection of MKX's on their website - trading in a 2010 MKZ. Spent 30 minutes looking at cars on the lot and even went inside to use the restroom. Had to ask a MKX's on their website - trading in a 2010 MKZ. Spent 30 minutes looking at cars on the lot and even went inside to use the restroom. Had to ask a salesman where the restrooms were and he nor the salesman that walked past us on the lot with his lunch nor anyone else asked if we needed help or if we had any questions. Left this dealership and went to another dealership the following weekend and purchased a $50,000 2011 Lincoln MKX. More

After being treated very poorly at another local Lincoln Mercury dealership, I was very aprehensive about trying another. Fortunately, I went to Ed Howard is Sarasota and met Mike Hillman the Sales Manager Mercury dealership, I was very aprehensive about trying another. Fortunately, I went to Ed Howard is Sarasota and met Mike Hillman the Sales Manager who worked with Ted Long my salesman. They were both very easy to work with and were able to give me a better deal than I thought because of where I was retired from. Buying a new car on my own, I would like to compliment how they treated me from the moment I came in the door to when I drove my new car home. It is nice to see that there are still good people out there. More

Well much to my astonishment I got a call yesterday from the dealership's gen. manager who told me that he and Ed Howard discussed the situation. He apologized about the incident and then honored the agreem the dealership's gen. manager who told me that he and Ed Howard discussed the situation. He apologized about the incident and then honored the agreement to the last letter. I picked up the vehicle last night as agreed upon. I am very surprised and very happy that they honored the agreement. Zsombor V. More

I signed the paperwork for the deal, the financning manager realized he misread the mileage and handed me my money back (all of it in cash after I signed a contract) and told me he was no going to hono manager realized he misread the mileage and handed me my money back (all of it in cash after I signed a contract) and told me he was no going to honor it. I HAVE NEVER BEEN TREATED LIKE THIS IN MY ENTIRE LIFE AND I WILL NEVER SET FOOT ON THEIR PROPERTY AGAIN. I hired a lawyer to let them deal with their crap. More

After Vince Butera, the service manager, totaled my Navigator while joy riding in a rented mustang inside the service building, I was threatened, told that if I caused trouble I would be blackballed at Navigator while joy riding in a rented mustang inside the service building, I was threatened, told that if I caused trouble I would be blackballed at 15,000 Ford/Lincoln dealership worldwide, I was lied to, and after four weeks of fighting an uphill battle with unresponsive people, I was sold a sub-standard replacement vehicle and basically told to get lost. The management personnel was despicable and treated me with the utmost disdain, Ed Howard never had the courage, the courtesy or the social grace of even sending me an apology. All I wanted was for them to make it right. This is the worst dealership with which I ever dealt. More

Brough in vehicle for oil change and tire rotation and wheel balancing. Balancing was never done even though charged for as old weights were never replaced. Took vehicle back only to have tech scratch rim wheel balancing. Balancing was never done even though charged for as old weights were never replaced. Took vehicle back only to have tech scratch rims and advised service manager who has been there over 30 years and did nothing, Would never bring vehicle back again. Also you cannot contact Ed Howard to discuss this and a few other things. Guess hes to big to take the call or he must be busy writing that sports article that goes in his advertisements. No time for the customer. More