Ed Morse Bayview Cadillac - Service Center

Huge THANK YOU to Roni Souza at the Ed Morse Cadillac I would like to send BIG THANK YOU to kind employee of Ed Morse Cadillac Dealership in Ft. Lauderdale, FL, Mr. Roni Souza. I came to Ft. Lauderdale I would like to send BIG THANK YOU to kind employee of Ed Morse Cadillac Dealership in Ft. Lauderdale, FL, Mr. Roni Souza. I came to Ft. Lauderdale Cadillac dealership on my way from the airport, after I saw an alarming red light on my left front tire. Thankfully, I ran straight into Mr. Rouza who kindly greeted me, calmed me down and helped with the tire issue. He also was caring enough to give me the best shortcut directions to get back home. Because of him, my tire was good, I was safe and I got home on time. I would love him to know that his help that day meant a lot to me and also that I am glad that good people like him are still around us. Thank you for everything. Sincerely, Karolina Morsillo. More

BAD SERVICE EXPERIENCE!! I would like to say that the service department here sucks! About two months ago my father had his car serviced here and had a Mobil one oil chang I would like to say that the service department here sucks! About two months ago my father had his car serviced here and had a Mobil one oil change. The idiot technician only put 6-quarts of oil in the car instead of the required 8-quarts! The next morning my father checked the oil has a precautionary measure and noticed that there was NO reading on the oil level. We called Bayview Cadillac and they sent over roadside service and added two quarts of oil that the service technician forgot to add!! Now what happens to the customer does not check their oil and ends up having engine issues?! It will fall back in the customer and not Bayview Cadillac!! What happened to the days when the service technician double checked the oil when he was done to make sure it was full?! It's pretty sad that a GM service technician can't even do an oil change correctly!! Why get GM service if they can possibly screw up your car!! The worst part is that when my dads car was ready some of the service advisors and technicians wanted to hear my dads engine rev up!! So my dad started his car up that was improperly filled up with oil and revved it up so they could hear it roar! Now we worry if that could have possibly damaged his engine. We are seeking legal advice now for a possible lawsuit. And after I complained to the general sales manager Luis Figueroa states that I am NOT welcome back at his dealership!! Really?! With all the cars That I have purchased and will purchase in the future I will be glad to go somewhere else!! More

Faulty sunroof drains flooded my car twice; first in July, 2009 and now in July, 2013. The first repair was covered under basic factory warranty; after GM initially denied the second repair under their July, 2009 and now in July, 2013. The first repair was covered under basic factory warranty; after GM initially denied the second repair under their GMPP factory extended warranty, Ed Morse got the factory to cover fixing the recurrence of this terrible problem. More

because of larry i bought a cadillac.....he was my service manager for 4 years at saturn, moved to cadillac, and I wouldn't give him up....so, now Iam a cadillac owner...I believe in customer service. service manager for 4 years at saturn, moved to cadillac, and I wouldn't give him up....so, now Iam a cadillac owner...I believe in customer service. Its the only thing that keeps me coming back. Every business should have a Larry. He has owner mentality. More