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Ed Morse Sawgrass Auto Mall - Service Center
Sunrise, FL
63 Reviews
63 Reviews of Ed Morse Sawgrass Auto Mall - Service Center
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December 16, 2016
Service Dept Help I would like to thank Greg Prudente (service advisor) who walked me through the process and also had me talk to customer service manager who was also I would like to thank Greg Prudente (service advisor) who walked me through the process and also had me talk to customer service manager who was also helpful.I do recomend this dealer. More
by Leon Burrows
Employees Worked With
Greg Prudente
Helpful November 17, 2016
Ed Morse sawgrass Cadillac is awesome Ed. MOrse Sawgrass Cadillac has been my dealer for the past 8 years. They have always been extremely professional and service oriented. Larry is th Ed. MOrse Sawgrass Cadillac has been my dealer for the past 8 years. They have always been extremely professional and service oriented. Larry is the best service professional and works really hard to take care of all his customers with friendliness and professionalism ' More
by Sonia48
Employees Worked With
Larry
September 08, 2016
Waste of time and Horrible service Simply HORRIBLE! Don't service your car here. If you don't care to read the entire story, don't, but don't go here. Go to Vera, drive to Williamson, B Simply HORRIBLE! Don't service your car here. If you don't care to read the entire story, don't, but don't go here. Go to Vera, drive to Williamson, Braman or any dealer, but not here. HORRIBLE customer service, and lie after lie... can't image a luxury brand like Cadillac will do nothing about this. What a bad experience. I had to hunt down Larry, my service advisor, for over a month to get an appointment. I have texts, calls, etc. He finally responds and tells me to come in a few weeks because he is "slammed"! Mind you we are bringing back the Escalade to fix items that he didn't fix the last time we took the car in. He asks me to text him at 7am so he can confirm with me he can get me a loner car. I text him and he confirm and I send my wife on our daughters birthday to drop off the car and leave it for the service and other fixes. She arrives and Larry as soon as he sees her picks up the phone and pretends to be on a call, just points to her and waves her with his hand to tell her to wait for him inside. She goes inside and waits and waits. Nada... never mind that we have an appointment, never mind that he knows we've been trying to get a hold of him for weeks to get the car repaired. She gets tired of waiting and goes into the Enterprise office to ask if they have cars and if there is anything she can do to speed up the process since she has been there for 30 minutes waiting on Larry. They tell her they don't have ANY loaner cars available. So she decides to leave. Larry sees her leave and goes after her and tells her to wait longer that he will get her a car. Obviously she doesn't believe him since he had CONFIRMED the car with me at 7am that day... so he lied. I then called the service manager or something like that, a guy named Mike Byrne. Left him 2 voicemails letting him know how upset we were and you know what he did... NOTHING. No call back, no text, no email. Just ignored it. No wonder Larry does handles his customers like that. His managers don't even return customers calls. (BTW, I was never rude, disrespectful or in any way offensive towards Larry or Mike. I shared the same story and asked for a call. Nothing more.) For what I see Mr. Ed Morse must be pretty successful in his endeavors, since I see his has multiple dealerships. A little advice Mr. Morse; you would do better if you had managers that made customer service their TOP priority. Sometimes when a business grows too large these details fall through the cracks. It happens... and that's why these platforms help, to let other customers know where each business is failing (or thriving) so that they hopefully avoid the same or similar bad experiences. In the end I took my car to Vera Cadillac, and the service manager was VERY polite and professional. He resolved my issue with courtesy and efficiently. No drama. Didn't have to wait over a month, didn't get lied to and he was on point, didn't have to wait at all. Thank you! I have owned several GM cars for over a Decade. I bought the new Cadillac Escalade when it just came out 2 years ago... got one of the very first ones. I went out all the way to Daytona to Ritchie Cadillac to buy it. And it has had several issues like most new models do on their first version out. But the car is great. The issue has been the service from Ed Morse Cadillac in Sawgrass. I hope they address this so they don't xxxx off more customers. BTW Larry, my name isn't Mr. Carrillo. It's Mr. Martinez. That's my wife's last name. More
by Luis M.
Employees Worked With
Larry
June 21, 2016
Stay away from this dealership I had extensive work done on my 2002 transam ws6, rear differential rebuilt, bearing wore out in a little over a year. Why. I had four struts put in, I had extensive work done on my 2002 transam ws6, rear differential rebuilt, bearing wore out in a little over a year. Why. I had four struts put in, and they bounce like there cheap or not the right part, and that's after they couldn't find the right parts and made me wait five days before they could find a part. Also had steering column taken apart for rebuild of security system and left stealing column loose. They replied it was loose when I brought it in. Don't you think with all the money I spent, I would have had that fixed also, well they took the word of the tech who lied. I also had my transmission worked on. And it was brought back and said it is now another problem. Twice I had to pay. I have always taken my car to Ed morse paying top money for repairs expecting quality work, and also by the way I baby my car and drive it normal, I don't understand why I get service like this from a dealership. I tried to respond back to the service that does this review but my iPad won't let me sign on to the dealership. More
by Steve2002
Employees Worked With
Corvette specialist
September 12, 2015
Wrong Diagnostic Since The Begining You can read the story in the following email that I sent to the Service Manager..but, he never answered: Hi, I am NOT "COMPLETELY SATISFIED". In fa You can read the story in the following email that I sent to the Service Manager..but, he never answered: Hi, I am NOT "COMPLETELY SATISFIED". In fact, I am very disappointed with your services and diagnostics. I think I talked to you in person last week with one of the Technician and I was hoping, and also asked, for someone else, bedside the tech, to test my car. I was hoping you will test it, because the Tech, in front of you was saying that he didn't feel nothing wrong with my car. After been in your dealer for more than 7 times, testing, fixing, drooping and picking of my car. I got it back with the same problem, but yesterday...even worse. I am not a mechanic or tech, but if someone bring me a car shaking, the first thing that I'll do will be checking the wheels. Don't you think? That is what I asked, but after all this situation, i just got told yesterday that my wheels are bad. I am very frustrated with this, because I can understand the following questions. Why you charged me $120.00 (GMC told me will be $85.00) for re balance my car if the wheels are bad? Why did I receive my car after you replaced the axle with the same problem and they told me they tested and it was fine? Why the Technician, in front of you and me, admitted that he didn't know that the problem it was the car was shaking it? he said that he just got told that he had to replace the axle. Why no one tested my car since the beginning in a highway? I assuming nobody test it, because they returned my car all the time like it was fine. Why I have been hearing since the beginning justifications and arguments? After I tested my car yesterday with your wheels, the car was better and shake a little bit (For me it's fine like that) but, when they put my wheels back... my car got worse. I am just writing you this, because I believe you and the people who handle the dealer should know all this things. I am not planning to go back to your dealer never and ever again. A great service will show better in difficult situations. It is easy to provide good service in easy situations. I hope you can understand my frustration. Thanks for reading this. More
by rsotov98
Employees Worked With
Dave Harris
August 14, 2013
I recently had to service my vehicle (Aug 2013) at Ed Morse Cadillac over in sawgrass, and my experience is as follows: I pulled up to the service drive and waited for 10 min for someone to greet me. Si Morse Cadillac over in sawgrass, and my experience is as follows: I pulled up to the service drive and waited for 10 min for someone to greet me. Since that didn't happen, I walked around and noticed the service writer sitting in their office in a heated conversation on his cell phone, again he didnt even look up to give me the 1 min hand gesture, so I respectfully knocked on the door and asked if someone could help me with the service on my car...I really expected more from Cadillac since they push their concierge service so heavily when they sell a car. I really don't think its appropriate to be standing around 15 minutes just to get an employee to greet you in service and thats where it began. I was told the car would take 1-1.5 hours to do a routine service, and I did not have a problem with that, I sat in the waiting area and noticed only 2 other people there waiting with me. So after 1 1/2 hours I get up to check in and see if my car is coming along, and by the look of the person I was dealing with, the car had not even gone inside b/c apparently nobody entered the info in to the computer. I am a patient person, I rarely complain, however, 2.5 hours to get a tire replaced was enough to make me write about the bad experience. He was apologetic for the amount of time it took to replace a tire, yet I really felt like the folks over at Ed Morse Cadillac could have done a much better job overall. I would not recommend this dealership to anyone who needs cadillac service, find another cadillac store...you have been warned!!! More
by happydriver2013
Employees Worked With
SERVICE DEPT
July 01, 2013
I have used mechanics the world over,I have lived almost everywhere and first off if you are hard on your car or have mediocre funds you can still find honest hard working service and technicians and get th everywhere and first off if you are hard on your car or have mediocre funds you can still find honest hard working service and technicians and get the must have repairs and the soon to be done and the no need to worry about it(yet or that's not the problem at all) MOST DEALERSHIPS WILL REPLACE EVERY PART TILL EVENTUALLY WHAT WAS WRONG IS FIXED, well not a master mechanic (s) at Ed Morse in Sunrise,fla. Rob that writes service tickets and actually does the work can absolutely diagnose and had a dogged determination to find a way to help the customer first and doing that well helps the dealership! I would seek this mechanic out if within 250 miles of south fla. also the other service tech Javier is also very friendly and goes above what most techs will do .most women who are reluctant to trust a mechanic don't be afraid to go to ED MORSE AUTO MALL IN SUNRISE AND ASK FOR ROB OR JAVIER, also the Cadillac road side Bruce is also more than your average roadside courtesy mechanic, these three are the real deal and throw backs to an era when a mechanic used diagnostic machines butEXPERIENCE to fix your car . I drive hard, race dirt track, and am willing to have my wife's car towed 250 miles for these techs to work on it that's how much faith and trust I have in these master mechanics. More
by Rawolfe
Employees Worked With
Rob and Javi service techs
April 22, 2013
After moving to S Florida and purchasing my first vehicle- Cadillac CTS the last thing I wanted was problems at the dealership. I purchased my vehicle at an Infinity dealership. After 3 months it w vehicle- Cadillac CTS the last thing I wanted was problems at the dealership. I purchased my vehicle at an Infinity dealership. After 3 months it was schedule for service. I brought my vehicle in at TWO OTHER Cadillac dealerships at got the runaround. First, I made an appointment with a service rep over the phone and the next day when I showed up he was out sick. No big deal. I was handed over to another service rep who was very nice and understood my concerns. He looked over the car, took notes, and acknowledged my concerns. The next day I brought my car in at 8:30 in the morning. By 3 o'clock i received a call explaining that no work had been done on my car. For the record my car only needed some light tuning. I picked up my car after work and the next day sent an email to Cadillac Corporate. I received a call from someone who asked me about my concerns and said they would fix the problem. The next day I received a call from LARRY EACHO at ED MORSE SAWGRASS. He asked me what I was having trouble with and told me to bring the car in. The next morning I brought my vehicle in and right away I knew I was going to be taken care of. LARRY sat me down in his office and IMMEDIATELY began to arrange for a rental. That blew me away. He noted all my concerns and spoke to me with a level of understanding that is rare. I told him i'm new to S Florida and need my Cadillac to run smoothly. I didn't want any games or nonsense. His assistant was there and while Larry and I spoke his assistant offered me some Nitrogen for the tires. I wasn't interested in buying anything and was a bit annoyed, but I didn't say anything. When LARRY and i finished speaking I left feeling a lot better about leaving my vehicle with him. The rental was ready and off to work I went. The next day LARRY's assistant called me and APOLOGIZED for trying to sell me a product when what i needed was service. WOW!!! My car was at ED MORSE for 3 days and everyday I received a call explaining what work had been done. EXCELLENT!!! LARRY EVEN FOUND some coupons I could use to bring my costs down. I picked up my vehicle when it was ready and it was just as I had left it... but better. brakes were tighter, inside carpets were vacuumed, I was good. LARRY IS THE BEST. HANDS DOWN. I was so impressed with his level of communication, honesty, and dependability that I personally met with the Dealership Service Manager, Mike. I told him about the level of service that LARRY had provided and that I wanted to acknowledge that in person. LARRY gets it!! HE KNOWS HOW TO LISTEN, OFFER SOLUTIONS, AND MAKE HIS CLIENTS FEEL COMFORTABLE. I Will ONLY DEAL WITH LARRY or SOMEONE HE RECOMMENDS. PERIOD. HE'S A GREAT PERSON. MEET HIM AND YOU'LL SEE WHAT I MEAN. IF ANYONE READING THIS NEEDS IT.. I WILL BE HAPPY TO CONFIRM MY EXPERIENCE AT ED MORSE SAWGRASS. More
by NYstateofmind1
Employees Worked With
Larry Eacho
May 13, 2011
Larry Eacho is one-of-a-kind in the Service department. He has been assisting me with my vehicles for the past six years now, and he has been the best. He is honest, personable, friendly, and an overall s He has been assisting me with my vehicles for the past six years now, and he has been the best. He is honest, personable, friendly, and an overall sweet man...someone who os hard to come by in the vehicle industry in today's world. I highly recommend him for all service issues. Steve Long Miami Springs, FL More
by nolesteve
Employees Worked With
Larry Eacho
May 11, 2011
I was very satisfied with the service at Ed Morse for my CTS. The person that made this a very pleasant experience was especially due to Larry, who worked diligently with me. This is the second time I had L CTS. The person that made this a very pleasant experience was especially due to Larry, who worked diligently with me. This is the second time I had Larry help me and he is consistent! Honest, caring and respectful! Thank u!!!! Isabelle Kerbler More
by isabelle7137
Employees Worked With
Larry Eacho
