Eddy's Toyota of Wichita - Service Center

Given it appeared to be a "light day" in the service department (but, hey! IT'S TOYOTA) my wait time was surprisingly short for the courtesy service that included an oil/filter change and tire rotation department (but, hey! IT'S TOYOTA) my wait time was surprisingly short for the courtesy service that included an oil/filter change and tire rotation was done. The service department's detailed explanation of the items checked totally agreed with my observations and measurements (of brake wear, tire tread depth, fluid levels) made prior to bringing in the car. About the only "downside" items noted were the tires were 4 lbs over-inflated and the new oil installed was the 0W-16 instead of the 0W-8 specified by Toyota. Neither of these are killer items - tire pressure easily corrected and I'm guessing we will still own the vehicle by the time the next oil change rolls around - the car was into its third (DIY) oil change at this time. Was a bit curious as to no explanation for the higher viscosity replacement oil. (At least the motor has oil in it and filled to the proper level following the service.) Vehicle is a surprising performer and very pleased with the driving experience thus far! Overall, most pleased with the service experience as everything seemed on the up and up with no up-sell or funny business . Keep up the good work! More

Excellent dealership. Professional and knowledgeable personnel. Won't take my car for service anywhere else. Professional and knowledgeable personnel. Won't take my car for service anywhere else. More

Jason my rep was courteous and took care of my service timely. Appreciated the service plus inspection. The car wash was appreciated as with all rains needed it timely. Appreciated the service plus inspection. The car wash was appreciated as with all rains needed it More

Very knowledgeable they get their stuff done when they say they’re going to. They wash your car every time you go in. say they’re going to. They wash your car every time you go in. More

They listen and do exactly what I ask for. I appreciate this about them & they are all helpful. I appreciate this about them & they are all helpful. More

Tyler is an excellent team member and takes great care of my needs.The work is always great. Gary Frazier my needs.The work is always great. Gary Frazier More

They are always helpful and pleasant even if I don't have an appointment. Appreciate the complementary coffee and popcorn. an appointment. Appreciate the complementary coffee and popcorn. More

I think Eddys Toyota is fair at least they try to be more fair than some of the other dealerships. Some tried to take advantage of seniors it’s just that I am a senior in age, but my mind and heart is young. fair than some of the other dealerships. Some tried to take advantage of seniors it’s just that I am a senior in age, but my mind and heart is young. More

I've hald multiple disappointing experiences at this dealership. I took my truck in there for a recall- they did not fix the issue and my truck display screen still says I need to take it in for a reca dealership. I took my truck in there for a recall- they did not fix the issue and my truck display screen still says I need to take it in for a recall. Now I will need to spend more time and money taking it in to somewhere else. I cannot recommend this dealership. More

Oil change, tire rotation, and fluid/filter check was efficient, quick and reasonable priced. My service tech, the assistant manager, Hong, was polite and professional. I would book service here again. efficient, quick and reasonable priced. My service tech, the assistant manager, Hong, was polite and professional. I would book service here again. More