Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Ray Catena INFINITI - Service Center

Edison, NJ

4.6
18 Reviews

18 Reviews of Ray Catena INFINITI - Service Center

Sort by
January 08, 2023

Excellent Professional Courteous Service thanx will definitely come back thanks again Very knowable staff regards j m More

by Jlm095
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Potocny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2023 -

Edison INFINITI responded

Jim, thank you for taking the time to leave a 5 star review. We appreciate hearing great things from our customers.

Helpful
January 07, 2023

Customer service was amazing, the personnel were polite and helpful. The work was done fast as on time. More

by barreno1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Potocny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2023 -

Edison INFINITI responded

Thank you for taking the time to leave a positive review. We look forward to seeing you again.

Helpful
January 02, 2023

Service can be improved with detail information about car level report and car should be washed. More

by csos35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Potocny
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2023 -

Edison INFINITI responded

We sincerely apologize for your sub-par experience and would appreciate the opportunity to make things right. Could you please contact me at jamie@route46autos.com, so that we could better understand your concerns and hopefully find a way to accommodate your needs and wants. Looking forward to hearing from you. Jamie Rusignuolo

Helpful
December 24, 2022

Great service, friendly team. It was really easy to schedule and the service time was good. The communication is their strong suit and all in all I am very happy with their servic More

by Ramin Yousefzadeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Potocny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2022 -

Edison INFINITI responded

Ramin, we are happy to hear that our service team provided you with a 5 star service experience. We look forward to seeing you again for your next service visit.

Helpful
December 11, 2022

I called and received very rapid response to my request. When I went tiger my car repaired they explained the problem and how to get it fixed More

by adel7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Potocny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2022 -

Edison INFINITI responded

Thank you for taking the time to leave a postive review. Our staff appreciates it.

Helpful
December 10, 2022

Highly recommend to others infinity owners , staffs are very great and knowledgeable, excellent service , so courteous More

by Prakash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service consultant name Nick
Report | Print
Dec 12, 2022 -

Edison INFINITI responded

Thank you for taking the time to leave a postive review and a recommendation. Our staff appreciates it.

Helpful
November 26, 2022

Again , I went in for Rear brakes and my Tire was leaking air. Nick and New guy handles everything fine as they knew I had to leave by Certain Time! Sal More

by spatanio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Nov 28, 2022 -

Edison INFINITI responded

We are happy to hear that our service team was able to resolve your issue and have you back on the road as quickly as possible.

Helpful
June 13, 2022

Had my first oil change on Saturday, the staff was very friendly and they got me in and out. Very satisfied and would give Nelson 5 stars More

by Dave B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson Perez
Report | Print
Jun 14, 2022 -

Edison INFINITI responded

Dave, we are thrilled to hear that our service team provided you with a 5 star experience and was able to get you back on the road as quickly as possible. We look forward to seeing you again.

Helpful
1
2