I bought my Kia here in 2013 and was previously happy with the customer service in the service dept. Unfortunately they have gone down hill and it looks like they have lost some good employees. My recent experience was very unpleasant and my interactions this week with Joe in the service dept and Joe, the owner/GM, were awful. Joe even mentioned that two employees had recently walked out. When I was charged $35 for 5 minutes of work I questioned Joe and he was rude and told me to call Phil. When I called Phil and explained that I had been accustomed to their previously high level of customer service and was surprised with how unpleasant Joe was and how ridiculous the service charge had been for 5 minutes he told me that he wasn't in business to provide free service and hung up on me. I have worked in the customer service field for years and was blown away that an owner/GM would be so rude to a customer. Not sure what happened to this business but although we are in the market for a new car I wouldn't buy a car from them (or get one serviced here) if they were the best deal in Colorado.
I Recommend This Dealer:
Joe in Service and Phil at 970-420-4315.
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