El Dorado Chevrolet - Service Center

So many deceitful practices from this dealership. Returned a leased vehicle with 18,000 miles - tried to get me to sign an odometer statement that indicated car had 21,000 miles. Also, did not pu Returned a leased vehicle with 18,000 miles - tried to get me to sign an odometer statement that indicated car had 21,000 miles. Also, did not put correct VIN on statement. Would not provide any doc or note that car was returned at end of lease. Used car mgr, Justin Griffin, was rude and condescending…said they don’t give anything to acknowledge that I was relinquishing possession to the dealership and if I didn’t like that, just take the car and leave. I am owed one car pymt because the first payment was collected at lease signing and I rec’d an invoice at the end of the lease for a car payment which I paid because I didn’t want it to affect my good credit so I actually made 37 payments on a 36 month lease. Don’t expect I will see that money returned. Would NEVER recommend this dealership. In addition, was contacted by dealership a few months before lease was to expire asking if I wanted to lease another vehicle early and disposition fee would be waived. Asked them to send me the proposed deal because I needed to either buy or lease another car anyway. I was sent an outrageous deal that didn’t align with national public offerings by Mazda which would include a better trim on the CX-90 then what the dealership proposed and tried to cut corners on the additional rebate entitlements for lease-to-lease and customer loyalty. When I pointed out that what the dealership was offering did not compare with the national offering or pricing, sales mgr, Tommy Melton, stopped corresponding. Would NEVER recommend anyone deal with this dealership due to unprofessional and deceptive practices. More

Rotated tires and didn’t reset my sensors and over inflated tires. Had to go to Discount Tire to correct. inflated tires. Had to go to Discount Tire to correct. More

You did better , less than an hour. Four ahead of me Kurds other than oil change! Four ahead of me Kurds other than oil change! More

Lucas was friendly and took care of me. He was very kind and I felt like he was interested in serving me as an individual. He was very kind and I felt like he was interested in serving me as an individual. More

Was not happy, when dropped off truck he would not listen to what I was telling him about the brakes. Could of told me that the pad sensor meant that the brake pads are worn, I already know that, so then I to what I was telling him about the brakes. Could of told me that the pad sensor meant that the brake pads are worn, I already know that, so then I get charged 120 or so for them to tell me what I knew. Took care of the warranty items but was very unhappy getting charged and the guy not listening. More

Great customer service. They were helpful trough the whole process. Highly suggest El Dorado Chevy dealer. They were helpful trough the whole process. Highly suggest El Dorado Chevy dealer. More

Very helpful even when we didn’t have appointment got us back on our roadtrip back on our roadtrip More

This dealership was very prompt in making us an appointment. They got us in on time. Things that were suggested that will need to be done but not pushed on us appointment. They got us in on time. Things that were suggested that will need to be done but not pushed on us More

Exceptional Dealership Experience. The quality of the repairs performed on my vehicle was exceptional. My vehicle was returned to me in pristine condition. Highly Recommended! The quality of the repairs performed on my vehicle was exceptional. My vehicle was returned to me in pristine condition. Highly Recommended! More

Very professional and efficient transaction. They anticipate my needs and proactively reach out. Everyone I’ve dealt with has been knowledgeable and genuine. They anticipate my needs and proactively reach out. Everyone I’ve dealt with has been knowledgeable and genuine. More