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Elk Grove Acura

Elk Grove Acura

8585 Laguna Grove Drive
Elk Grove, California 95757

(916) 392-1400

Elk Grove Acura
Manufacturer: Acura

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  • Customer Service:

    4.9

  • Quality of Work:

    4.8

  • Friendliness:

    5.0

  • Overall Experience:

    4.9

  • Pricing:

    4.6

24-Month Rating

based on 74 reviews

4.8

4.8 out of 5

82 lifetime reviews

Elk Grove Acura

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Certified: Elk Grove Acura

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Elk Grove Acura has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Elk Grove Acura
Serving the Sacramento area, Elk Grove Acura, located at 8585 Laguna Grove Drive in Elk Grove, CA, is your premier retailer of new and used Acura vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car, truck or SUV today!

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: 10:00 AM - 7:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 6:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Free WiFi
Cable TV Laptop Computers
Children's Play Room Parts Store
Customer Lounge Area Pet Friendly
Drive-In Service Shuttle Service
Express Service Television
Free Coffee Vending Machines
Free Loaner Cars

bigtsf
6/16/2013 12:13:59 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Vinny Hoang

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    3

  • Overall Score:

    4.6

My Review Of Elk Grove Acura:

Vinny was great.....Gina was great.....everyone involved basically made the whole experience was awesome. Very happy!!!!! By the way Vinny my daughter loved the SUV......the smile on her face was priceless......thanks again.

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Paulatahoeblue
6/1/2013 6:53:08 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Doug HeibelDoug Heibel

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Elk Grove Acura:

Doug was courteous and expeditious with the whole buying process! I never felt undue pressure throughout any communication over the phone or in person! He is a great salesman and would recommend him to all my friends!

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keshni
5/15/2013 5:25:32 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Graham CoppsGraham Copps

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Elk Grove Acura:

Graham Copps was so professional and helpful.Really appreciated doing business with ELK GROVE ACURA.Thanks to Kevin and GM for
giving us a better deal.Very friendly and wonderful people.Graham helped both me and my husband finding a great vehicle with a great service and better interest rate.Highly recomment that you go to ELK GROVE ACURA.

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michaeldawson
5/2/2013 11:50:38 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Yusef StewartYusef Stewart

  • Customer Service:

    4

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    4

  • Pricing:

    3

  • Overall Score:

    4.2

My Review Of Elk Grove Acura:

Considering other used car purchases, this one went very well. Always a chore to negotiate pricing, but Yusef kept us informed and out of direct contact with the Sales Manager(s).

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mtywall
5/1/2013 11:45:47 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Yusef StewartYusef Stewart

  • Customer Service:

    4

  • Quality of Work:

    4

  • Friendliness:

    5

  • Overall Experience:

    4

  • Pricing:

    4

  • Overall Score:

    4.2

My Review Of Elk Grove Acura:

Yusuf identified a number of vehicles to show me prior to my first visit. He made my car search easy, and buying a new car enjoyable.

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Deanbowen
4/29/2013 10:34:55 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Graham CoppsGraham Copps

  • Customer Service:

    4

  • Quality of Work:

    N/A

  • Friendliness:

    5

  • Overall Experience:

    4

  • Pricing:

    4

  • Overall Score:

    4.2

My Review Of Elk Grove Acura:

Graham was very courteous and professional. Graham was easy to talk to and I feel gave us a fair deal. The only issue I have to date is we were told (by Tony) the vehicle had cruise control, only to find out a few days later (while driving a long stretch of I5) that it doesnt.

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JoeZDX
3/31/2013 1:07:43 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Doug HeibelDoug Heibel
Phil McCaskeyPhil McCaskey
Yusef StewartYusef Stewart

  • Customer Service:

    N/A

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Elk Grove Acura:

What great team. Thank you for introducing to the world of Acura. We absolutely love our ZDX. The team was supportive and fair. They kept the process moving forward with out unwarranted pressure. I would recommend all three of these individual and the finance person. She was a treat to talk with and looked for fair extended warranty options. The vehicle was the most advanced (technology), quietest, crossover on the market. Thank you for such fair deal on the car and a better finance rate than we had on our pre-approved loan.

The only area for improvement is the time it took to process the paperwork. I would recommend 30 to 45 minutes from the time the deal is finalized. This is what I am used to with my last three car purchases. This minor compared to all the areas you guys shine. Our family thanks the Elk Grove team. I have to say it one more time...,the Acura ZDX is AWESOME!

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Nvchapin
3/24/2013 6:29:39 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Anthony

  • Customer Service:

    N/A

  • Quality of Work:

    3

  • Friendliness:

    4

  • Overall Experience:

    4

  • Pricing:

    4

  • Overall Score:

    3.8

My Review Of Elk Grove Acura:

Very helpful Anthony took care of me.would recommend to anyone. Found the ride and price I wanted no problem. Great customer service hassle free

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Barben0208
3/19/2013 7:29:05 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Anthony Commandatore

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    4

  • Pricing:

    4

  • Overall Score:

    4.6

My Review Of Elk Grove Acura:

Our salesman and the people supporting him were pleasant and knowledgeable. The facility was stellar and all representations about the car we bought were accurate. Only change to make in the transaction is to shorten the time to write it up.

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Lou Slugga
3/18/2013 5:23:29 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Yusef StewartYusef Stewart

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    4

  • Overall Score:

    4.8

My Review Of Elk Grove Acura:

I had a wonderful experience working with Yousef. Extremely professional, charismatic, and positioned options in a clear way. I would definitely go back to this dealership and buy another car from him!

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