Elk Grove Buick GMC

Very quick response from dealership to book auto service appointment and the service was excellent, we will continue to bring our auto to this location in Elk Grove, CA appointment and the service was excellent, we will continue to bring our auto to this location in Elk Grove, CA More

There was very pleasant and nice my car got fixed. They call me when it was done. It was very pleasant. They call me when it was done. It was very pleasant. More

I had been scouring online for months trying to find what I was looking for and Elk Grove GMC helped me finally purchase it. I originally had one salesperson, but he handed me off to Krishna when he left. Sh I was looking for and Elk Grove GMC helped me finally purchase it. I originally had one salesperson, but he handed me off to Krishna when he left. She was fantastic. More

Extremely satisfied with the service with the staff and most importantly with Nathaniel, He helped us find the perfect truck to take home and had great customer service !!! most importantly with Nathaniel, He helped us find the perfect truck to take home and had great customer service !!! More

Exceptional Service from Joe & the Elk Grove GMC Team - They Made It Right and Exceeded Expectations! After experiencing a frustrating and drawn-out issue with our 2018 Yukon Denali, "Yuki," and a stall They Made It Right and Exceeded Expectations! After experiencing a frustrating and drawn-out issue with our 2018 Yukon Denali, "Yuki," and a stalled repair process at another shop, we were at our wits' end. That's when Joseph, a Service Advisor at Elk Grove Buick GMC, stepped in to make this right. What followed was a masterclass in customer service and professional excellence! Joe and his team took complete ownership of the situation. He not only had the new engine replacement authorized by our warranty company, but he also went above and beyond by having his team cover the diagnostic fees, reassembly labor, and even the towing costs from the other dealership. This level of commitment and accountability was astounding! Throughout the entire engine replacement, Joe kept us fully informed. He provided realistic completion timelines, patiently answered our 1,000 questions with a friendly and knowledgeable demeanor, and explained every single step of the process. The result is truly incredible—Yuki is running better than she was when we first bought her! To top it all off, Joe's team proactively addressed other concerns we had about the vehicle that were unrelated to the engine, proving their dedication to a comprehensive and perfect service experience. We could not be more grateful for Joe and the entire service team at Elk Grove Buick GMC. Their professionalism, clear communication, and unwavering commitment to customer satisfaction turned a stressful situation into a positive and trusting relationship. Best Sales & Service Team, EVER! Thank you for getting our family's "Yuki" back on the road safely and better than new! More

The best car buying experience we have ever had! Frank Bravo was the first to approach us and he was very helpful and attentive to what we were looking for and helped us to purchase the right car. Frank Bravo was the first to approach us and he was very helpful and attentive to what we were looking for and helped us to purchase the right car. Buying a car is a long process, but Frank always made sure we were doing well through it. I cannot remember the Finance gentleman's name but he was wonderful too! We were going to look at other dealerships for other cars that we might be interested in, but we stayed the course with Frank and don't regret one moment of it. We went home with a 2025 Buick Envision Sport in Smokey Amethyst and absolutely love it! When we are ready to buy our next Buick, I sure hope Frank is still working there so we can purchase from him again! More

Very bad experience for my visit on 1/8/2025. I'm so disappointed for the Elk Grove GMC. My advisor name: JOSEPH. and my SO#.547866. oil change and request tires rotate. I was there at 7:15am. I'm so disappointed for the Elk Grove GMC. My advisor name: JOSEPH. and my SO#.547866. oil change and request tires rotate. I was there at 7:15am. Parked my truck at frond of the service office. ***I marked "x" on the side of the tire before I leave. (you can check there SECURITY CAMERA). I got a call at 5pm note my truck is ready for pick up. When I get there at cashier the invoice showed $29.95 for tire rotate. (I was book the service on line is showing free rotate.). After I double check the tire where I marked "x". I know it they did not do the job. I go back to the cashier and told them the happen, ........the answer is" we confirm and sure we did and no free services". OK, start lies. I said I need to talk to my advisor. "first answer, he want home." But he show out a few mines later. the answer is " I'm very sure we did the service and I stand there saw the mechanic rotate the tire. ..................!!!!!... Well, I try to calm them down and bring him to my truck and showed "x" where I marked on the tire. He suddenly quiet and silent.. sorry, sorry, sorry,................ and said come back on Monday, I will take care of it.. .. Cheat, Dishonest, A lot of lies. The GMC is the biggest brand in the world, Unbelievable is happens in U.S . I hope this is the only case and last to your customer, Please improved the quality of the vehicle and dealer 's services to keep our market strong. sincerely More

We were there for 4+ hours and left without the truck we were told we were getting. When we called the sales rep when we got home, he mentioned he talked to his boss and they would make it "right." The next were told we were getting. When we called the sales rep when we got home, he mentioned he talked to his boss and they would make it "right." The next day my husband had to spend another 4 hours to clean up the mess they did the day before. A lot of unnecessary back and forth. They really need to pay attention to detail and not rush a sale! We also purchased the Cilajet package for our truck. We purchased the truck over 2 weeks ago and still haven't received a call to schedule an appt to get this done. Super unprofessional. Don't offer a service you can't give in a timely manner or disclose this at the time of sale. More

It is the best place to buy cars, they have the best prices, the attention they give you is the best and they always look for ways to help you. especially ask for Nabil and he will help you in the best prices, the attention they give you is the best and they always look for ways to help you. especially ask for Nabil and he will help you in the best ,way to find the right car for you ,his customer service is oustandeing and treat you like a family . More

The parson that it take care of me is just amazing person she take time to answer all my questions person she take time to answer all my questions More