Elk Grove Dodge Chrysler Jeep Ram

I went to this dealership because they had they had the vehicle i was looking for, when i started to send my information in to get contacted i never got contacted. When i called the dealership no one picke vehicle i was looking for, when i started to send my information in to get contacted i never got contacted. When i called the dealership no one picked up the phone. Towards the end i get in touch with a guy named Daniel. Which i never met. Instead of him i met another guy who is an internet sales manager which he totally made my experience really bad. No matter which option i tried giving options for both him and I he completely just brushed it off and kept trying to push me to go look at another dealership. He tried giving me an offer for my trade in which he never did the appraisal with a full inspection instead he just told me we could not make a deal and did not try to give me other options to even try to come to a deal. He just kept refusing and saying no deal was possible. When i ask to talk to the manager he denied that and he told me that tomorrow he could talk to him. I left the dealership and the next day i recieved an email from the general sales manager Devin Bizzozero asking how my expierence was and i told him it was not a pleasant one that i wanted to attempt going and talking directly to him and with him everything changed. He helped us and treated us correctly. A deal was possible to be made which the complete opposite of what the other guy had told us. At the end of the day he made the deal possible and was very helpful and well as kurt and josue. They were the most helpful and really changed our experience at that dealership. More

Shayna greeted me when I arrived and was very professional and pleasant! She provided options to me and took the time to explain everything. During the entire process, she kept me up to date wi professional and pleasant! She provided options to me and took the time to explain everything. During the entire process, she kept me up to date with what was going on. Very happy, I would love to work with her in the future! More

The sales person was great didn't push and the finance department was very good explaining everything I had the best buying experience I have ever had. department was very good explaining everything I had the best buying experience I have ever had. More

Shayna was very helpful at my last appointment, communicated well and kept me informed, polite and respectful, I highly recommend her communicated well and kept me informed, polite and respectful, I highly recommend her More

Big Red helped me with my car service twice in a row, and both experiences were excellent. He was incredibly friendly, professional, and attentive. He made the whole process smooth and stress-free. I truly a both experiences were excellent. He was incredibly friendly, professional, and attentive. He made the whole process smooth and stress-free. I truly appreciate the outstanding and perfect service he provided. Thank you, Big Red, for going above and beyond! More

Bryan "Big Red" Rossiter in the Service Department was very helpful, friendly and attentive to our needs. Overall an excellent job taking care of us. very helpful, friendly and attentive to our needs. Overall an excellent job taking care of us. More

Very professional, Browning was great. Answered all our questions. The finance dept. Was great as well. Answered all our questions. The finance dept. Was great as well. More

My service agent was prompt , personal and professional. I appreciate his help with my ram. He was helpful with information about your shuttle service and kept in touch with me about my service and after se I appreciate his help with my ram. He was helpful with information about your shuttle service and kept in touch with me about my service and after service pick up. More

Our salesman Browning, Josue and Prince from finance department were excellent to deal with. Very happy. Very unhappy with Jo Hopkins the sale manager. he keep changing the agreed price of the truck department were excellent to deal with. Very happy. Very unhappy with Jo Hopkins the sale manager. he keep changing the agreed price of the truck. More

Sam Gonzales was my Salesman Jan27th and did a Excellent job, I was so impressed I did not give him great detail on way I was looking for he was very intentive in what I said the first car he pulled up that job, I was so impressed I did not give him great detail on way I was looking for he was very intentive in what I said the first car he pulled up that was it he picked the right car the right color, He is very knowledgeable does very well asking your question That was a top ten Service as well as the rest of the team that worked with him the other Sam also thank you very much keep up the Excellent work More