Elk Grove Hyundai

They don't care about how long we have to wait around I dropped off my wheel and tire on Monday - blowout for specialty tire - I was told they would call on Tuesday - finally called back and was told to c I dropped off my wheel and tire on Monday - blowout for specialty tire - I was told they would call on Tuesday - finally called back and was told to come in at 2:00 on Wednesday. Get there 10 minutes early (silly me!) and have to wait two hours. Service guy says he was waiting for a phone call in regards to our wheel. Why didn't he call us and tell us to come in a hour later? He was so impressed with himself because he was "trying really hard and everyone was so sorry and we just needed to understand." He told us they were "just finishing up and they would come and get us." I followed him out and low and behold, they hadn't even put the wheel back on the car yet. More

Oil Change My oil change appointment was at 1:30pm. It's now 3:37pm and I'm still waiting for a simple oil change to be done! My oil change appointment was at 1:30pm. It's now 3:37pm and I'm still waiting for a simple oil change to be done! More

This dealership served us above and beyond the call of duty! We faced a real crisis when our previous car broke down while vacationing in Oregon and the folks here on Florin road did an incredible job with makin We faced a real crisis when our previous car broke down while vacationing in Oregon and the folks here on Florin road did an incredible job with making things right and helping us to leave with a new car! More

good dealership everything was great, people were nice and helped me with any concerns i had about my trade in for a new sonata sport. when lease is up i will go back everything was great, people were nice and helped me with any concerns i had about my trade in for a new sonata sport. when lease is up i will go back to the same place More

Wonderful. Great sales a staff, finance department and service department. They take the time to really know what you need and make sure you are happy with it. Great sales a staff, finance department and service department. They take the time to really know what you need and make sure you are happy with it. More

sales team, Chris , douglas were very courageous, patient I purchase the hyundai Tucson. I absolutely love this car. Totally stress free, friendly and our sales man Douglas was such of a delight, What a swe I purchase the hyundai Tucson. I absolutely love this car. Totally stress free, friendly and our sales man Douglas was such of a delight, What a sweet person he was, very caring making sure we were happy with the car. Even told my husband and I to bring the car in he would wash it as the y used recycled water.. Sue and Bob More

Most displeased with service work I made an appointment for 1:15 p.m. I arrived at 1:10 and was informed by the service advisor the mechanics take their lunch from 12 to 1 and will be I made an appointment for 1:15 p.m. I arrived at 1:10 and was informed by the service advisor the mechanics take their lunch from 12 to 1 and will be back shortly, keep in mind it is 1:10, so in my mind, how foolish a person can be, the mechanics should already be back, (Sacramento Hyundai you better shore up your break policies). Well, the service advisor said he would get a mechanic on it right away and he would get back with me in a hour. So I watched and the car didn't move for at least 20 minutes. It was 2 hours later when I finally was fed up and asked the so called service advisor how much longer, he said, "Oh, oh I have it right here", so why didn't he call me. You can imagine I was quite upset. He said they have the part and it will take 45 minutes to install. Well an hour and a half later they finally had it done, but it was not over all the paperwork is unbelievable and very slow and irritating to the customer. I also have a Chevy and the service work there goes as smooth as silk. Sacramento Hyundai go to the chevy dealership and take some lessons. More