Emerson Toyota

Joshua at Emerson Toyota made my recent purchase of a 2023 4Runner easy and pleasant! Great place to do business with! 2023 4Runner easy and pleasant! Great place to do business with! More

We got approved to buy a truck through our bank, then was told there was no Tacomas anywhere in New England so I put a deposit on one that was gonna arrive just under 2 months later but 2 days later not only told there was no Tacomas anywhere in New England so I put a deposit on one that was gonna arrive just under 2 months later but 2 days later not only did I find one but I got a better trim package for a better price and they wouldn’t give me my deposit back after lying to me. I will be taking my new Tacoma somewhere else to be serviced in the future even though it’s in the town I live in. More

I had a very frustrating experience with their service department. They were courteous but unprepared, uniformed, and unhelpful. Three weeks ago I made an appointment for my 3 year old Highlander, which i department. They were courteous but unprepared, uniformed, and unhelpful. Three weeks ago I made an appointment for my 3 year old Highlander, which is still under warranty. The rear seatbelt buckle is jammed and needed to be replaced to pass inspection. I explicitly told the service rep the problem, and that it would need to be replaced (seat belt buckles don't get repaired) and asked if they had the part. They said they'd order it if it need replacement. I **reiterated it would need to be replaced**. Flash forward: I get there, I wait two hours, they determine it needs to be replaced, but don't have the part, they have to order it, and they cannot find me an appointment for three more weeks. If my time isn't valuable, then I won't be returning. More

Great sales people, great service department, great products, great follow up, Happy to have bought our 4 Toyota from them! products, great follow up, Happy to have bought our 4 Toyota from them! More

Emerson Toyota went above and beyond with both sales and service to make my experience of owning a Toyota stress free. service to make my experience of owning a Toyota stress free. More

Just bought a new car; from Jared who called and set it up to John who helped me thru the buying process to Mary who handled financing and Lucas the day of teaching me about my car. What a great experienc up to John who helped me thru the buying process to Mary who handled financing and Lucas the day of teaching me about my car. What a great experience!! More

The sales staff were lovely, patient, and easy to work with. Thank you so much. The 2021 RAV is perfect. I couldn't ask for a better car, or service. with. Thank you so much. The 2021 RAV is perfect. I couldn't ask for a better car, or service. More

Title of this review: seek out Caroline as your sales person. walked into Emerson in May, curious about what it would cost me to trade my 2013 Tacoma for a 2021 Tacoma. A half hour later, I was callin person. walked into Emerson in May, curious about what it would cost me to trade my 2013 Tacoma for a 2021 Tacoma. A half hour later, I was calling my wife to make sure she was ok with my buying a new truck. Part of the deal was that there is no inventory on site, and I would have to wait two months for my truck to arrive. I could live with that. They gave me a decent trade in, and the truck was reasonably priced. Best of all, I did not have to deal with the “whaddaya need me to do to put you in this baby” patter that is so blatantly corny and insincere. My salesperson was Caroline, who is friendly, competent, and low key. I told my wife about her, and she asked me to make sure that I mentioned that Caroline would never treat women like idiots, which is what my wife (an incredibly smart and capable woman) experiences whenever she enters a dealership. More

7 days ago my car first arrived at Emerson Toyota. I was assured I would be called with an update that very day or the day after. SEVEN days later and I still have received absolutely no contact from them a assured I would be called with an update that very day or the day after. SEVEN days later and I still have received absolutely no contact from them and absolutely no information about my car. I have reached out multiple times now and have been completely dismissed and told to call back in a few days. This is not a trustworthy establishment. I still have no information about my car or it’s well-being and have been forced to go this entire time without a vehicle, relying on friends and family for transportation. More

Extremely helpful and accommodating! Very easy to work with. The purchase was enjoyable and we are very pleased with the vehicle...highly recommended.Great people. with. The purchase was enjoyable and we are very pleased with the vehicle...highly recommended.Great people. More