Emich Chevrolet

LIKE A ROCK Matt did a great job of helping me and my window tint business. I needed a new ride with AWD and within 20 minutes he helped me find the perfect vehi Matt did a great job of helping me and my window tint business. I needed a new ride with AWD and within 20 minutes he helped me find the perfect vehicle for my situation, at the right price. Very nice and personable. Shadows Pro Tint More

Great Experience with Matt Laramy Matt Laramy and everyone I dealt with at Emich Chervrolet was very helpful, professional and friendly. I would not hesitate to go back to Emich Chev Matt Laramy and everyone I dealt with at Emich Chervrolet was very helpful, professional and friendly. I would not hesitate to go back to Emich Chevrolet and work with Matt again. More

Professional vs. Not so much I was referred to see Mike Leubbers at Emich Chevrolet in December of 2013. It was my first time doing business on my own through a dealership. I was I was referred to see Mike Leubbers at Emich Chevrolet in December of 2013. It was my first time doing business on my own through a dealership. I was told if Mike couldn't put me in what I wanted no one in the city could. Although the process took long (as they usually do) it was an extremely professional experience. I never felt like I was being taken advantage of at any time. I was able to get exactly what I wanted and walked out leasing a 2014 Malibu. With my lease winding down in January 2017, I received a text to come in to discuss my options on Tuesday October 18, 2016. I was advised Mike was unavailable that day so my brother and I spoke with Christina A'R Middleton to go over my options. Christina advised me of what my options were in "laymans" terms. My brother and I discussed my options and decided to buy out the lease. We were introduced to Josh (Sales Manager) and Geoff in financing. Josh said there would be a 21 day grace period so my downpayment of $700 would be due by November 8th. I said I will need a 3 day extension as my next pay date will be Nov 11. He said speak with Financing to set that up. Once I met with Geoff, I told him the same thing. He said just be sure to call a day or two prior and speak with a sales manager to make sure the extension is in place. I called Tuesday November 1, left a message for Josh. He returned my call and said I needed to contact the bank regarding the payment. I proceeded to do so. The bank said they returned the account because the didn't have the necessary "paperwork" to proceed with financing. I called, left a message for Geoff, didn't receive a returned call. I called on Wednesday November 2 to speak with Josh, I was advised it was his off day he should be in on Thursday November 3 by 11am. I called around 11:15, he was "running late". We finally spoke around 1pm, I let him know what the bank said and he proceeded to start an argument, stating," I already told you that you need to contact the bank, we (the dealership) have already done our part. We have nothing to do with that at this point That is between you and the bank. I said they don't have an account for me." This back and forth went on for about 5-7 minutes. (Not so professional) Finally, I said, "Josh, let me apologize and start over so we can get a clear understanding, when I was in on October 18th, you and Geoff said if I call a few days prior to the due date for the down payment it should be fine to get a 3 day extension. I'm doing my part to ensure you all receive the payment as I need a vehicle." Once he calmed down he said, "Ohh, you talking about your downpayment, yes I can move that date for you. I'll call you back once this is done" Today (November 7th), I still didn't receive a call but I did receive a text from Christina that the bank hasn't received the employment verification from my employer and if they don't receive the signatures today they are going to lose financing. I called my Human Resource department to find out when they received the paperwork, they said today (why wait until the last minute to let me know) and they have until the end of business to return it. I called Christina to let her know that information and that Josh still hasn't called me back from Thursday to let me know if the date has been moved to Friday, November 11th. Funny, as soon as I got off the phone with Christina, Josh called to find out what I wanted to discuss with him. I said, "I just wanted to make sure you were able to move my..." He cut me off, "Yeah, I moved your date to the 11th, it's done." I said, "Josh, if you could let me finish that would be nice, as I was saying, I just wanted to be sure it was done because you didn't call back to let me know." "Oh, well yes it is." Will I be back? Yes, if I don't have to deal with Josh and the unprofessionalism. I find it quite absurd to argue with a customer when I was only trying to ensure the deal was complete in the first place. More

Great experience - friendly and helpful I was looking for a specific used car as far as model and age/mileage. Found exactly what I was looking for at Emich at the best price. Matt kept in t I was looking for a specific used car as far as model and age/mileage. Found exactly what I was looking for at Emich at the best price. Matt kept in touch and was very patient through purchase the process, even when I showed up unexpectedly one day. The car was fully checked out and serviced as needed. I would highly recommend Matt and Emich Chevrolet. More

Excellent Experience with Phil Buying a vehicle can sometimes be a very stressful, painful event. Car salesmen are notoriously known for being pushy and untrustworthy. Phil Rowland Buying a vehicle can sometimes be a very stressful, painful event. Car salesmen are notoriously known for being pushy and untrustworthy. Phil Rowland was the exact opposite! From the moment Phil started helping us in our car buying experience, he was personable, professional, and very helpful. Phil made sure we were comfortable the entire time, and explained everything. Although we did end up making a purchase, there was absolutely no pressure, obligation, or gimmicks from Phil or the entire Emich team. We love our new Avalanche...Thanks, Phil!!! More

Great staff, watch out for extra work I had a great experience working with Christina and Andrew. The buying process was fast and to the point. With my safety in mind Christina had the d I had a great experience working with Christina and Andrew. The buying process was fast and to the point. With my safety in mind Christina had the dealership replace the cracked windshield. While my truck was at the dealership to replace the cracked windshield I elected to have a Linex bed liner installed. Having only had the vehicle for only two days I expected to get it back in the same condition I dropped it off in. Detailed from the purchase. Wrong, there was a mess all over the dash, and carpet from the removal and install of the windshield. There also was dirty foot prints all over the light grey sill plates where I assume the folks at Linex stepped all over and didn't clean while they were in the process of spraying the bed liner. So, if you have extra stuff done , check your car before you leave unlike what I did. More

Awesome experience I went and traded in my old car and it was super fast and easy! Matt was super helpful and I found a car that fit all my needs in no time. I went and traded in my old car and it was super fast and easy! Matt was super helpful and I found a car that fit all my needs in no time. More

Excellent experience My wife and I chose this dealership because they had a good inventory of the particular vehicle we were interested in buying. We worked with sales ass My wife and I chose this dealership because they had a good inventory of the particular vehicle we were interested in buying. We worked with sales associate Matthew Laramy who greeted us promptly when we arrived at the dealership. I explained exactly which vehicle I was interested in and he quickly made it available for a test drive. He answered all our questions and was helpful, professional and courteous. More

Purchase of 2015 Suburban ~ impressed by Emich Over the past several years I have dealt with several car dealerships. Emich Chevrolet has far exceeded my expectations! Dealing with Clayton Parks (a Over the past several years I have dealt with several car dealerships. Emich Chevrolet has far exceeded my expectations! Dealing with Clayton Parks (and Sarah:) was awesome! Way to go Emich! In an era of little or no customer service ~ you ROCK! More

Happy with my experience at Emich Chevrolet Felt like I got very fair pricing on the truck I purchased along with good trade in value, wanted to get down to one payment and Tyler did what he cou Felt like I got very fair pricing on the truck I purchased along with good trade in value, wanted to get down to one payment and Tyler did what he could to make that happen for me. Very happy with my new truck and the level of professionalism I experienced while at Emich. More