Emich Chevrolet - Service Center

Beware Terrible experience overall. I purchased a new 2017 Chevy Colorado with the midnight package about 9 months this ago from Emich. At the time of purcha Terrible experience overall. I purchased a new 2017 Chevy Colorado with the midnight package about 9 months this ago from Emich. At the time of purchase they recommended a few tonneau covers that they stock and install Two weeks after my purchase they installed my tonneau cover and it has failed to work ever since. I don't have much use for a truck without a working tonneau cover. It just comes undone while I am driving down the road. I have lost nearly 1k worth of personal belongings because they have been unable to fix it. It has been in their shop for 14 days overall since I purchased my truck....just for the tonneau cover which they still have not fixed. I couldn't get anyone to call me back without leaving several messages. Now they are not returning my calls at all. Still waiting for Mike the General Manager to call me after leaving him two messages over one week ago. Don't buy here. You will regret it. I certainly do. More

Emich Service We had been using another dealership to service our Chevrolets and were not at all satisfied. We thought we would give Emich a try. Since purchasing o We had been using another dealership to service our Chevrolets and were not at all satisfied. We thought we would give Emich a try. Since purchasing our NEW diesel Colorado a year ago from a different dealership, every time we went on long trips we were faced with warning messages and engine lights and forced to find the closest dealership that would just clear the messages before the vehicle went into limp mode. When I got to the Service Center I was greeted by a Service Advisor named Erin Stockman. Since I had been having issues I was already upset when I walked in the door. She advised me that with no indicator lights or messages in the computer it might be difficult to diagnose, but to leave it with them. Erin said that Emich has a mechanic who owns a diesel Colorado and he could give it a look. I was not confident that they would find anything as we had been down this road before with no answers and no satisfaction. About an hour and a half later, to my surprise, I got a phone call saying that they found a bad DEF injector. They replaced the injector and I picked the truck up the next day. We recently went on a 1400 mile trip with no issues! It was such a relief that I stopped at the Emich Service Dept. and gave Erin a kudos, and asked her to give the same to the mechanic who worked on the truck. Would highly recommend this service department! Thank you Emich! More

Service rep is not honest. Awesome experience purchasing a new Chevy 2500 from Emich. First service went great 2nd service was the worst experience I've ever had. Service rep wa Awesome experience purchasing a new Chevy 2500 from Emich. First service went great 2nd service was the worst experience I've ever had. Service rep was dishonest, rude and really just awful to try and work with. Service manager won't return your phone call. What a joke. Do yourself a favor and get your chevy serviced somewhere else. More

Good people to work with Nate was very helpful to work with in purchasing my Z/28 Camaro. Overall very satisfied with my experience at Emich. I would do business here agai Nate was very helpful to work with in purchasing my Z/28 Camaro. Overall very satisfied with my experience at Emich. I would do business here again. More

BEST CAR BUY The service at Emich is amazing! They answer all your questions they don't hassle you into something you don't want like some other dealerships. The The service at Emich is amazing! They answer all your questions they don't hassle you into something you don't want like some other dealerships. They take their time with helping you. I was at Emich for 5 hours and everyone was so nice and it was the most pleasant car buying experience I have ever had. More

cargo van I made it one of the most important details right off the get go. I walked in to Emich Chevrolet expecting to spend $25,000 on a new work van for the I made it one of the most important details right off the get go. I walked in to Emich Chevrolet expecting to spend $25,000 on a new work van for the business. I expressed how important it was that i have a "clicker" (keyless remote) for the new vehicle. Bart the salesman understood, and made me feel reassured. It took a few days for me to get back to complete the purchase, and a while to get the vehicle financed through the business. When all was said and done Bart handed me my keys without the clicker. When i asked he avoided the question. One would think after paying dealer fees of thousand of dollars, a $25 dollar "clicker" would have been included in the purchase. More

Waste of time and money Bad workmanship on the service end, mis diagnosis on 3 separate visits for the same repair. Refused to cover the repairs and cost me thousands of doll Bad workmanship on the service end, mis diagnosis on 3 separate visits for the same repair. Refused to cover the repairs and cost me thousands of dollars for not being able to work for extended periods and being stuck with massive repair and rental fees. I will not be returning to Emich, I also have lost all faith in Chevy/GM vehicles and customer service. Will not recommend to anyone. More

Professional Positive Experience Each department was professional, courteous, informative and cooperative. Service attempted to resolve the issue I was having with my present vehicl Each department was professional, courteous, informative and cooperative. Service attempted to resolve the issue I was having with my present vehicle (2007 with over 208K miles). The repair was not going to be easy. They gave me the necessary information to make in informed/educated decision on how to proceed. Sales did an awesome job helping me find a vehicle that best suited my needs as well as price range and then walking with me thru the buying paperwork process. The certified pre-owned was a plus as well. A nice touch was the sale person contacted me after the sales as follow up to ensure all was going well and that I was satisfied. All in all very positive experience! More

First time visit for service. Very impressed. Steve Bossert was the service writer I dealt with. They were quick and professional. Definitely will be back. And will consi Very impressed. Steve Bossert was the service writer I dealt with. They were quick and professional. Definitely will be back. And will consider them for purchases in the future. More

Excellent Service and Great Customer Appreciation Matt Laramy was great to work with on a purchase of a new 2017 Chevy Corvette, as he waited while I made decisions on what I wanted to do and absolute Matt Laramy was great to work with on a purchase of a new 2017 Chevy Corvette, as he waited while I made decisions on what I wanted to do and absolutely no pressure. Wade Seymour was good to work with also as I believe his title is Used Car Sales Manager and he help with my 2009 Chevy Corvette trade in on this new Corvette. Went in for alignment and oil change and came out with a new Vette. Thanks to this team as I have never felt more relaxed purchasing a car in my 35 years of buying them. Respectfully KarlK More