Emich Volkswagen - Service Center

Weird experience Went to get a new battery installed in my fob.Left the car with service. Didn't realize anything was wrong till I reached for my lumbar support handle Went to get a new battery installed in my fob.Left the car with service. Didn't realize anything was wrong till I reached for my lumbar support handle and realized that my handle was missing and had been thrown on the floor in front of the back seat. Also, noted that someone had taken the back seat behind the driver and pulled it out of place. I was able to repair both of these items on my own. Obviously somebody I pissed someone off at the service department. I didn't think I was that demanding. After this experience I wouldn't recommend this service department to anybody. I don't need my car getting vandalized at a service department. The car getting worked on was a 2017 Alltrack. More

Restored faith in the VW company I really appreciated that we were not made to feel like a burden for receiving service w/o prior appointment. Secondly, I had been debating where t I really appreciated that we were not made to feel like a burden for receiving service w/o prior appointment. Secondly, I had been debating where to take our 2016 Jetta for servicing after our degrading experience with the El Paso Hoy VW back in March 2016. My daughter was not only yelled at by Jennifer S. & her staff at the service center, but their supervisor never returned my calls. What a difference with this center! Everyone from the desk service (Colt, young man that assisted us) to the two shuttle drivers were extremely friendly & courteous . Colt kept us posted when the work was done, explained the work that was done, and even provided a voucher for a free car wash. Because of the excellent service from these individuals, our faith with VW has been restored!! More

Three strikes and you're out I went to this dealership on Saturday to have my winter tires and rims installed. Whoever parked my car damaged the front end. The service writer said I went to this dealership on Saturday to have my winter tires and rims installed. Whoever parked my car damaged the front end. The service writer said the service manager would call me but I never received a call. I noticed the staff has completely turned over - I think the TDI cheating scandal has run this place ragged - I won't be back... More

Emich - Denvers Best Friendly staff with good pricing as well as quick service. Everyone in the service department was amazing and my car came back running in the most pri Friendly staff with good pricing as well as quick service. Everyone in the service department was amazing and my car came back running in the most prime condition. More

Great Service Colt was very professional in getting my car in for service, and making sure that it was completed on time. Colt called with an update during the time Colt was very professional in getting my car in for service, and making sure that it was completed on time. Colt called with an update during the time of service. More

Great team, great services! The respectful approach, professionalism, fastness of execution and the friendly attitude gave me a sense of peace and security in my long trip to Flo The respectful approach, professionalism, fastness of execution and the friendly attitude gave me a sense of peace and security in my long trip to Florida. Congratulation and Thank to the whole team! More

Incompetent Service Manager and inept service technicians. Car purchased at this dealership, service department is a ripoff. I recommend taking your car for repairs elsewhere. Willfully misdiagnosed my car, ch Car purchased at this dealership, service department is a ripoff. I recommend taking your car for repairs elsewhere. Willfully misdiagnosed my car, charged me for a service that had to be repeated after the real repair was fixed. Service manager, Todd Ellis, started yelling at me, completely unprofessional. Brought my car to reputable dealer, repaired the issue for 1/2 the cost. More

Great dealership Great service and great people,always! I've been working w/ Emich for over 6 years and will continue to do so. This is a very trustworthy group of p Great service and great people,always! I've been working w/ Emich for over 6 years and will continue to do so. This is a very trustworthy group of people. More

Excellent Customer Care I like the customer service we receive from John in Sales and Colt in service. They are great to work with and always keeps us informed with estimate I like the customer service we receive from John in Sales and Colt in service. They are great to work with and always keeps us informed with estimated times for our service needs. From Sales to Service, they were Great. More

EMICH VW is Outstanding! My service coordinator at EMICH VW was outstanding and his attention to detail, timely updates and full disclosure were outstanding. My VW needed som My service coordinator at EMICH VW was outstanding and his attention to detail, timely updates and full disclosure were outstanding. My VW needed some maintenance and repairs which were performed quickly, completely and were very reasonably priced. I cannot recommend EMICH any higher. Great people, great service and they genuinely care about the customer's experience. Robin Page More