Emich Volkswagen - Service Center

Good place to work with This is a good dealer with good staff and products. I was an American car buyer until recently. The Denver Chevy dealer had good products but terrible This is a good dealer with good staff and products. I was an American car buyer until recently. The Denver Chevy dealer had good products but terrible, rude staff and culture. The Ford dealer had good culture and staff but junk products (my 2012 Focus SE was a joke). Now I have a 2013 GTI that I truly love - a very solid car. I have 3 sets of wheels for it that I rotate seasonally. I drive down the road believing I have the coolest ride backed by competent people - thank you Emich Volkswagen. More

Outstanding Staff! I have been to some horrible dealerships in my life, but Emich VW is different. I bought a new 2013 VW Passat from them last year. I think my salesp I have been to some horrible dealerships in my life, but Emich VW is different. I bought a new 2013 VW Passat from them last year. I think my salesperson was Mike(?) and I met Fred Emich while I was there. Both of these guys were very professional and really seemed to listen to what I was looking for. The finance guy was great as well. I was never pressured to buy something I didn't want. Since then, I have taken my car in for service several times. The car has been perfect, so only oil changes and checkups so far. I have dealt with Jered and Cole in service. Again, these guys are fantastic! They always explain everything and haven't tried to upsell me on anything. I wish the Ford dealer I take my truck to would be this good. If I didn't need the truck, I would go buy another VW from Emich. Yes, they are that good. Thanks! More

These guys are horrible. I've never felt so disrespected ever from an auto dealer or mechanic in my life. Worst of all, when I brought my legitimate grievance up to the General Manager of the d disrespected ever from an auto dealer or mechanic in my life. Worst of all, when I brought my legitimate grievance up to the General Manager of the dealership -- Fred Emich himself -- he treated me even worse than the service manager. Unbelievable. More

Driving on a road trip we needed to have our VW Passat serviced. We called ahead to see if they could fit us in since we were only driving through and didn't have time to wait around for hours. The first serviced. We called ahead to see if they could fit us in since we were only driving through and didn't have time to wait around for hours. The first woman who answered to direct the call was rude and spoke in a very annoyed tone. I told her the problem and she said they only serviced VW's (which I had already confirmed as the make of our car). Once I reassured her that we were in fact driving a VW she begrudgingly connected me to the service department. I spoke with a gentleman and explained we were simply passing through. He said they were very full and he said he could fit me in on Monday (3 days later). I declined and asked whether he could recommend another VW dealership in the area. He was very upset that I did not want to wait until Monday (impossible). He then very rudely told me "I'm not going to recommend anyone else. Those are competing companies." An hung up without another word. I would never recommend this place to anyone as customer service should be a priority in the workplace. Given our situation he should have had the professional decency to help us out as VW owners. Unacceptable. More

Have been there several times as I own three VW products currently and have had nothing but good experiences. Started going there after I had a repeat of a problem at an independent who assured me that I w currently and have had nothing but good experiences. Started going there after I had a repeat of a problem at an independent who assured me that I would save a bundle. Turns out two things that they charged me for were under warranty and would have been done for free at Emich. Steve L More