Back

Empire Buick GMC of Long Island City - Service Center

Long Island City, NY

4.9
76 Reviews

76 Reviews of Empire Buick GMC of Long Island City - Service Center

Sort by
March 01, 2023

Excellent customer service support staff and very knowledgeable staff members are very helpful and knowledgeable. More

by Daniel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally
Mar 08, 2023 -

Empire Buick GMC of Long Island City responded

Daniel, Thank you so much for your positive review! We are so glad that our team could provide you with top-notch service. It is our pleasure to assist you in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

February 18, 2023

Service was exceptional. Sam Rangel is an exceptional sales person. He put you at ease. Sam answered all our questions clearly. More

by Bunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Rangel, John Diakos
Feb 24, 2023 -

Empire Buick GMC of Long Island City responded

Bunny, Thank you so much for your positive review! We are glad that Sam took great care of you. Our guests' satisfaction is our utmost priority. Please do not hesitate to give us a call if you ever have any further questions or concerns.

January 01, 2023

Thank you to everyone from Empire Buick GMC and mostly Mr. Joshua Vargas for attending me and as he is the best at his job and is very talented for his work, for me the best worker in Empire Buick. Thank More

by Jorge Hernández
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Vargas
Jan 04, 2023 -

Empire Buick GMC of Long Island City responded

Jorge, Thank you for your very kind review. We are pleased to hear that your experience with Joshua Vargas was so positive. We look forward to serving your future automotive needs.

December 29, 2022

Tony was very helpful and listening to my needs. He was able to find the best solution for me and I really thank you him for that. Buying a car is a big decision and I'm glad that Tony was there to More

by valeria.armenti
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Buruyides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlon Mangro
5.0
This rating includes all reviews, with more weight given to recent reviews.
ANTONIO MINERVINI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cherise Dawkins, John Diakos, Diamond Bresil
December 25, 2022

Excellent service from the service advisor and service tech . Wish there were more like them . More

by RMOY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Empire Buick GMC of Long Island City responded

Thank you so much for your positive review! We are delighted that our team took great care of you. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call!

December 24, 2022

Excellent service and friendly staff. Kathy was very knowledgeable and explained the process very well. Will definitely continue to service my vehicle here. More

by Msdoone5931
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Questell
Jan 11, 2023 -

Empire Buick GMC of Long Island City responded

Thank you so much for your positive review! We are happy to hear that Kathy could provide you with thorough and efficient service, We look forward to continue providing you and your vehicle with our best care in your visits to come!

December 17, 2022

Sally was extremely friendly and helpful and made my process of waiting for my car enjoyable. She is an excellent worker and very customer oriented More

by SHAZ2709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2022 -

Empire Buick GMC of Long Island City responded

Shaz2709, Thank you for your very kind review. We are pleased to hear that Sally Perez was able to help you with your vehicle service and keep you comfortable while you waited. We look forward to seeing you again when your car is ready for its next service. Enjoy!

November 29, 2022

Sally is really good at focusing on what customers need and require. I’m glad she is my customer service representative. She has the ability to understand and feel what we as customers are experie More

by pati0527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Empire Buick GMC of Long Island City responded

Pati, Thank you for leaving Sally this positive review! We are so glad that she could provide you with the quality care that you deserve. She will be delighted to hear of your kind words and to know that you deeply value her service. We hope that you continue to choose us for all of your future automotive needs!

November 29, 2022

Mechanical explanations, service and knowledge was excellent. Sally’s communication and problem solving was great. Waiting in car to start the process was deplorable, 40 minutes past scheduled app More

by jigsamerica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Empire Buick GMC of Long Island City responded

Hello, Thank you for sharing your service experience with us and sorry to hear that were not completely satisfied with your visit. We do apologize for the wait time on your appointment. If you would like to discuss further, please reach out to our Service Manager, John Diakos at (718)524-3127 or at jdiakos@eagny.com. Thank you!

November 08, 2022

Kathy was helpful and courteous. .Everyone in service center was awesome...Thanks for all your help...They got my Terrain in tip top shape... More

by jadabuzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Huska
Nov 10, 2022 -

Empire Buick GMC of Long Island City responded

Thank you for leaving Kathy this positive review! We are so glad that Kathy and the team took great care of you and your Terrain. It is our pleasure to assist you in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

...
4
...