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Empire Buick GMC of White Plains - Service Center
White Plains, NY
105 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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105 Reviews of Empire Buick GMC of White Plains - Service Center
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April 16, 2021
The service was good but I was disappointed to hear that you no longer accepted checks and charged a 3% fee for credit cards. As a long time customer, I find this unacceptable especially since no warning wa you no longer accepted checks and charged a 3% fee for credit cards. As a long time customer, I find this unacceptable especially since no warning was ever sent out in any of your emails. More
by bas390
Employees Worked With
Benny
Helpful March 18, 2021
I called in first thing in the morning and explain that I had an issue with my car. The representative scheduled me within the hour to come in, and replaced the part within 30 minutes!!! I was carry grateful had an issue with my car. The representative scheduled me within the hour to come in, and replaced the part within 30 minutes!!! I was carry grateful for their accommodating attitudes and quick response. Fantastic More
by StaceyCai
Employees Worked With
I’m not sure of his name-front desk-service
March 16, 2021
Do not use the service dept there. No prices are posted, and they are a rip-off! Told the price next door was about the same, yet it was $20 less! Can't make it up! and they are a rip-off! Told the price next door was about the same, yet it was $20 less! Can't make it up! More
by Lou
Employees Worked With
Service Dept.
November 14, 2020
Dropped off my new GMC for a body work estimate. A few small dings. Turns out they use a body shop in the Bronx. Car smelled of McDonalds with french fries left on the floor and was returned with radio st small dings. Turns out they use a body shop in the Bronx. Car smelled of McDonalds with french fries left on the floor and was returned with radio station blasting rap music. Stay clear of this place. I now purchase from a great dealership on Long Island. Stay clear. More
by Doc
Employees Worked With
Service department
September 13, 2020
We were having some problems with our vehicle and our service advisor- B. Sosa, went above and beyond to ensure we were well taken care of. He communicated well and provided descriptive details on the is service advisor- B. Sosa, went above and beyond to ensure we were well taken care of. He communicated well and provided descriptive details on the issues we had with our car and the appropriate steps to take moving forward. We will continue our relationship with this dealership and Mr. Sosa. More
by Joe
Employees Worked With
Benny Sosa
April 01, 2020
Every single time I walked in there I was very comfortable and happy. They were polite without being overwhelming. I ended up working with this man named Willie. He’s now retired but I have to say comfortable and happy. They were polite without being overwhelming. I ended up working with this man named Willie. He’s now retired but I have to say, that man worked his butt off for me so that I can walk out of there with the truck and the price that I wanted. But it didn’t stop there. Credit side was equally as amazing. But where they really shined was in their service department. Benny and Lydia I’ve dealt with a few times. For recalls and each time they were so helpful and polite. The workers were also quick and efficient. Many more reasons to list why I will be a returning customer. More
by John
Employees Worked With
Willie, Benny, Lydia
July 16, 2019
This dealership lies to customers DO NOT GO TO THIS DEALERSHIP TO BUY A CAR OR REPAIR ONE! I recently brought my car to the dealer to to have it repaired! They told me I needed a radia DO NOT GO TO THIS DEALERSHIP TO BUY A CAR OR REPAIR ONE! I recently brought my car to the dealer to to have it repaired! They told me I needed a radiator. This work cost me $1000 ($600 was labor)! They also said my transmission fluid was empty and they had to fill it. When I got my car back it did not feel completely fixed. About a month later when I brought it in for an oil change I asked them to check the transmission fluid and the work they did again. After that they told me that I needed transmission flush! I didn’t understand how if they were the last ones who touched it and they said they filled it. Later I find out they should have performed the flush when they did the radiator work and put in the fluid! The two service advisors who helped me both had diffident stories and lied to me! It took me almost a week to get a manager on the phone. I was emailing and leaving phone messages to no avail. Finally after arguing with the manager he agrees to do the flush but tells me I have to wait 5 days until he will be back in the office! Terrible service and awareness of customer needs. The day before I go to bring my car in for the flush the transmission no longer works. When I go to check the fluid they did not even fasten the cap and I’m sure all my fluid either leaked out and or got even dirtier! The end result is that this dealership is filled with employees and managers who lie to customers, tell them they need work done that they don’t, perform the lowest quality of work, and then cheat people out of their money! They don’t want to take responsibility for any of their action and I feel like they are just a bunch of thieves. The people at this dealership are the worst kind of people and I hope that they don’t continue to treat people as they have me and steal, and lie to customers. It’s really a shame that they can get away with this. I am now bringing my case to small claims court to plead my case as well. Do not bring your car their for repairs or they will ruin it with careless work. And if you buy a car from them they will get you at the end. I dealt with Bill Shwank (manger), Diego Montesdeoca (service advisor), Benny Sosa (service advisor), and Nelson Badillo (sales manager). All of these individuals treated me like trash, lied to my face, and refused to help me with the situation they put me in! Please protect yourself and don’t let them do this to you or anyone you know! More
by Cgreview25
Employees Worked With
Bill Shwank (manger), Diego Montesdeoca (service advisor), Benny Sosa (service advisor), and Nelson Badillo (sales manager), White Plains Buick GMC
July 04, 2019
Rude, terrible experience We have a leased vehicle which is less than a year old and when we informed WPBGMC that we had a problem, we found them to be unhelpful and rude (some We have a leased vehicle which is less than a year old and when we informed WPBGMC that we had a problem, we found them to be unhelpful and rude (someone hung up on my wife), They didn't adequately fix the problem (an overwhelming odor of gasoline) the FIRST time we brought it in and when we suggested a fix (a new AC filter), we were told no. Only after getting the manager involved (who subsequently left the dealership) and having to call and complain multiple times did they finally address the issue. Customer service was non existent. We were completely ignored on multiple occasions (e.g. I asked at least three times if they could also inspect the car while it was in the shop and they never did that). Our car was there for about a month. GMC's attempt to say 'I'm sorry' was a $100 service voucher! Why would I ever go back to them for service or to lease a car!? We were amazed at how terrible the experience was. More
by BuickLemon
Employees Worked With
White Plains Buick GMC
March 29, 2019
Service: Oil Change Thank you to GMC and big thanks to Benny S. for assisting in getting me a complimentary oil change and a FREE car wash. Customer service is always gre Thank you to GMC and big thanks to Benny S. for assisting in getting me a complimentary oil change and a FREE car wash. Customer service is always great at GMC of White Plains. More
by BornMaven
Employees Worked With
White Plains Buick GMC
January 15, 2019
Service. Don’t do it Waited all day for a part to come in was here yesterday paid for part and labor and was told to return this morning at 7:45am for part to be installed Waited all day for a part to come in was here yesterday paid for part and labor and was told to return this morning at 7:45am for part to be installed. Came as scheduled told part was t there and they would call me when it arrives. Called twice to no avail....called after 12. Last call was told at 1:15pm come in so we can put part in. I wonder what would have happened if I didn’t call them. Oh well I guess customers time doesn’t really matter. I learned a valuable lesson today. More
by Pauladowling
Employees Worked With
White Plains Buick GMC
