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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.8
105 Reviews
Call Service Center (914) 368-2108

105 Reviews of Empire Buick GMC of White Plains - Service Center

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May 20, 2024

Stephan and Lydia went above and beyond. Very happy with the speed and quality of service. More

by DRT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephan Soto and Lydia
Report | Print
May 20, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us. Offering quality and efficient service is so important to us, and we are glad that Stephan and Lydia provided you with nothing less. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs!

Helpful
May 20, 2024

Scheduled for an oil change on Saturday, May 18th. I went in, Alex took care of me right away and made sure I was okay every step of the way. Great customer service. More

by Gwendolyn Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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May 21, 2024 -

Empire Buick GMC of White Plains responded

Gwendolyn, We are happy to hear that Alex got your automotive needs efficiently taken care of during your recent visit. It is our pleasure to serve you. We thank you for your positive review and we hope that you do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
May 19, 2024

Service is outstanding, in particular Lydia Gutierrez is extremely helpful and works hard to accommodate the client. Satisfaction every time. More

by SQUINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutterrez
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May 20, 2024 -

Empire Buick GMC of White Plains responded

It is always our goal to ensure our guests' experience is as pleasant as possible, and we are thrilled that Lydia consistently provides you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. Thank you for your positive review! Please do not hesitate to give us a call if we may ever be of further assistance to you.

Helpful
May 16, 2024

Alex at the front desk took care of me. He was professional, knowledgeable and helpful. An excellent representative of Buick. More

by BFOLEY6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
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May 16, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us. We are pleased to hear that Alex took great care of you. If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call.

Helpful
May 16, 2024

I truly appreciate when the service department is very helpful with a potentially costly repair. They share the best options and prepare you either way. Thank goodness we checked to see if my vehicle was More

by BLUESOLO96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lydia and Ronnie (Ron) are always helpful.
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May 17, 2024 -

Empire Buick GMC of White Plains responded

Thank you for taking the time to leave us this 5-star review! Your safety and satisfaction are our utmost priorities, and we are glad that Lydia took great care of you. It is our pleasure to assist you in any way possible. We wish you safe travels. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
May 13, 2024

Each time I visit to have my Encore service I enjoy the customer service, The environment, browsing around looking at other vehicles, and conversing with the staff. Kudos to the team. More

by GINA120785
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2024 -

Empire Buick GMC of White Plains responded

Thank you for taking the time to leave us this positive review! We are happy to hear that our team consistently provides you with a top-notch experience. It is our pleasure to serve you and your automotive needs in any way possible. Wishing you the safest of travels until we meet again!

Helpful
May 12, 2024

Excellent service! Stephan Soto was great & very accommodating while I waited for my car repair More

by NINASCALERCIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephan Soto
Report | Print
May 13, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us. We are happy to hear that Stephan took great care of you and your automotive needs. We wish you safe travels! Please do not hesitate to give us a call if you ever have any further questions or concerns

Helpful
May 11, 2024

Always had positive experiences. Never had to bring car back due to sloppy service, very timely as well More

by sandydee98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Report | Print
May 13, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review! We are glad that our team consistently provides you with quality and efficient service. Your safety and satisfaction are our utmost priorities. We hope that you continue to choose us for all of your future automotive needs!

Helpful
May 10, 2024

Lydia at customer service does a great job. Explains everything and keeps you informed. Service was quick and professional. More

by jwperillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia customer service- 5 Stars
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May 10, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review! We are happy to hear that Lydia took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
May 09, 2024

They are cooperative in scheduling. They explain any problems that may arise. Generally, all work is completed in a timely fashion. More

by LEONTAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lydia
Report | Print
May 09, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review! Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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