Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Empire Nissan

Ontario, CA

Overview
Reviews
4.9
430 Reviews
Call Dealership (877) 956-5252
View Awards

1377 Kettering Loop

Ontario, CA

91761

Directions

By Type

Showing 430 reviews

March 30, 2024

Always exceptional service. Easy checkin and progress reports. All work done to highest standards. Personal attention with long term contacts with GM and service coordinator More

by Ellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Apr 01, 2024 -

Empire Nissan responded

Ellis, thank you for your kind words and 5-star review! We're delighted to hear that you had an exceptional experience with us. Providing top-notch service is our top priority. We look forward to serving you again in the future. Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
February 23, 2024

Very satisfied with work done I would recommend to friends and family to go to this dealer More

by Normelendez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Farris, Gary Worley, Cesar Cardenas, Joe Avila, Oscar Armas, Johnathan Hasshaw, Sam Espianoza, Andrew Brandler, Felipe Cante
Report | Print
Feb 26, 2024 -

Empire Nissan responded

Hi Normelendez, thank you so much for the glowing review! We are thrilled to hear that you were satisfied with the work done at our dealership. We appreciate your recommendation and look forward to welcoming your friends and family in the future. Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
February 16, 2024

Excellent service, car ready as promised. Service representative Raphael kept us informed and explained in detail what was needed. Would recommend More

by CSantos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael
Report | Print
Feb 19, 2024 -

Empire Nissan responded

Hi CSantos, thank you for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with us, and that Raphael provided excellent service. We truly appreciate your recommendation and look forward to serving you again in the future. Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
February 15, 2024

Excellent service from Izzy, the service person who dealt with my car. He got me in fast and fixed the issue. Great service. More

by omshopping2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isidore Otero
Report | Print
Feb 19, 2024 -

Empire Nissan responded

It's great to see Izzy got you in and out in no time. We're glad you drove home satisfied and we look forward to helping take care of all your future Nissan needs. Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
February 10, 2024

Awesome dealership. Awesome service. Will absolutely continue to do business here. And will highly recommend to others. More

by A.elam.droid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Feb 12, 2024 -

Empire Nissan responded

Thank you so much! We're thrilled to hear that you had an awesome experience at our dealership. We truly appreciate your support and look forward to serving you and your friends in the future. Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
February 02, 2024

John Fakhoury made my day great he treats me like a family and he make the leasing a great experience More

by Restaa42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Fakhoury, Basel Alzwaideh
Report | Print
Feb 05, 2024 -

Empire Nissan responded

Thank you so much, Restaa42! We're thrilled to hear that John provided exceptional service and made your leasing experience memorable. We strive to treat all our customers like family. We truly appreciate your kind words and look forward to serving you again in the future. Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
January 17, 2024

Gary Worley is been our family advisor for so many years till now and he is always on top of everything and happy to do our service with him. More

by Fernando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Worley
Report | Print
Jan 18, 2024 -

Empire Nissan responded

Thank you, Fernando, for your kind words about Gary. We're thrilled to hear that he has consistently provided excellent service as your family advisor. We appreciate your feedback and look forward to continuing to meet your needs in the future. Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
January 13, 2024

Like the customer service but don’t like that my service advisors leave because I’ve had some very good advisors More

by josiealmanza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Cardenas, Oscar Armas
Report | Print
Jan 16, 2024 -

Empire Nissan responded

Josie, We're happy to see you receive quality service and we hope that we can continue to provide you with this same quality service regardless of which advisors assist you. Thank you for your positive feedback. We look forward to seeing you here at your next visit. Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
January 12, 2024

best service so far. been to other dealership and Empire Nissan is best one for me. More

by Mike C from Pomona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Armas
Report | Print
Jan 12, 2024 -

Empire Nissan responded

Mike, We appreciate the opportunity to earn your business and we're happy to see you receive the quality service that you deserve here. We hope your vehicle is treating you well and we hope to provide you with a 5-star experience here at your next visit. Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
December 27, 2023

For Service, Issy is the man. He gets me scheduled and is waiting when I arrive. Always gets me in quickly and notifies me of any updates, status, needs, etc. Then has the car More

by TAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issy (Not listed, WHY?)
Report | Print
Dec 28, 2023 -

Empire Nissan responded

Issy is a great asset to us here and it's no surprise to see that he goes above and beyond to ensure you receive the best service possible. We will be sure to share this 5-star review with him and we can't wait to continue to help take care of you and your Nissan for years to come. Regards, John Fakhoury General Manager Customercare@empirenissan.com

Helpful
1
2
3
...
43