Empire Nissan

Extremely bad service Bad service from the start! My wife got me a titan out the gate broken stereo, broken side step, broken windshield wiper reservoir, pealing trim. I re Bad service from the start! My wife got me a titan out the gate broken stereo, broken side step, broken windshield wiper reservoir, pealing trim. I realize it was a used car but come on it came from the dealer, 500 miles in I needed an oil change, clearly they didn't do their job here! Now I dropped it off for an oil change and they ordered the parts needed, but they got sent back, because no one bothered to call me and tell me they were in so finally they reordered the part and they called me to go in. I dropped the car off at 10am and they were not done fixing what wad wrong. They returned my truck with missing cds, broken stereo, they had no explanation for what happened just that their printer was broken. I will never go back there, ever!!!!!!!!!!!!!!! I gave them 1 star for good cofee machines. More

Very Happy Customer I purchased three cars from Empire Nissan.The best automobiles I ever purchase,never had any issue with my cars.The service department is outstanding, I purchased three cars from Empire Nissan.The best automobiles I ever purchase,never had any issue with my cars.The service department is outstanding,and the staff are very knowledgeable,friendly and courteous. More

Excellence at it's finest I almost gave up on Nissan until I met the personnel at Empire Nissan. They have the best customer service. Everyone there treats you like their actua I almost gave up on Nissan until I met the personnel at Empire Nissan. They have the best customer service. Everyone there treats you like their actually happy to have you as a customer. Their sales, service and parts department are all great. Because of this dealership I will continue to be a loyal Nissan owner. More

great service all around I have bought 12 cars from this dealer. The sales and service and parts are just great. They continue to take good care of my needs and concerns. I have bought 12 cars from this dealer. The sales and service and parts are just great. They continue to take good care of my needs and concerns. More

Truley exceptional. Service at Empire Nissan is always truly exceptional. I have been using there service service department for the last 15 years. Joe and Gary are truly Service at Empire Nissan is always truly exceptional. I have been using there service service department for the last 15 years. Joe and Gary are truly exceptional. They are very knowledge and display the positive can do attitudes in everything they do More

Best service anywhere Both 2 Altima's (2003) and still driving them today/. Always take them both the 25 mile drive for service because of Gary Worley, Assistant Service Both 2 Altima's (2003) and still driving them today/. Always take them both the 25 mile drive for service because of Gary Worley, Assistant Service Manager. Gary always takes care of us and would recommend him and Empire to any and every one. Will be buying new models this year or next and would only consider buying them from Empire. Gary is "The Man." More

Best Dealership in the Inland Empire I've purchase 6 vehicles within 11 year gap at this Dealership and have been extremely happy with the professional attention and curteious staff. Th I've purchase 6 vehicles within 11 year gap at this Dealership and have been extremely happy with the professional attention and curteious staff. The dealership is always clean from the parking lot to the bathrooms :). Wassi and Sam Espinoza have been exceptional with customer service. I wI'll continue to recommend this dealership. Well done management! More

Great customer service in every dept. I purchased a 2015 Altima back in February. The manager John Fakhoury really helped me out as far as trying to get me what the car I needed. Which is I purchased a 2015 Altima back in February. The manager John Fakhoury really helped me out as far as trying to get me what the car I needed. Which is more than I can say about the other dealerships that make all these promises that when you come back the following year to trade your car in for something better they will work with you. I tried trading in my vehicle at the first dealership where I originally purchased my vehicle and didn't get anywhere with them and got terrible customer service. I went to Empire Nissan and even though my trade in wasnt a Nissan, John helped me out so much and was so patient with me. I'm loving my car and the great service I get all around when I take my car in for maintenance. No complaints More

OUTSTANDING I HAVE A LOW CREDIT SCORE BUT BOYET GOT ME A REALLY GOOD DEAL WITH MY NISSAN ROGUE. AND HE HELPED ME A LOT! HE'S THE BEST!! I HAVE A LOW CREDIT SCORE BUT BOYET GOT ME A REALLY GOOD DEAL WITH MY NISSAN ROGUE. AND HE HELPED ME A LOT! HE'S THE BEST!! More

Brake issue I heard a horrible sound when braking, but I was in Beverly Hills. I brought it in to the store in the afternoon and Gary was so helpful. I explaine I heard a horrible sound when braking, but I was in Beverly Hills. I brought it in to the store in the afternoon and Gary was so helpful. I explained that I was just here one week ago and no one suggested to do anything to my brakes, only that they need service soon. I now needed brakes all around and my rotors needed replacing. I was concerned that the shop did nothing last week when I was in for an oil change. My brakes were now shot in one week! Gary checked it out and said that I had gone through the front rotors and said that there was an error in not replacing the brakes last week. He comped my rotors and had the brakes replaced in under the three hours I was told it would take. Gary has amazing customer service and knows how to make a customer satisfied with their service, Thank you! More