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Empire Toyota of Huntington

Huntington Station, NY

4.7
4,034 Reviews
We're one of the Long Island Toyota dealers whose mission is treat every visitor like an honored guest in our home, but to the Toyota customers we serve it is much more than a mission statement. Our NY Toyota customers quickly learn that shopping at Empire Toyota means being treated with respect, not having to negotiate or visit multiple NY Toyota dealers to get the price you deserve. Being treated like family means giving NY Toyota buyers real price quotes on the Toyota they are looking for when they request it. These ways of doing business have helped us stand out from NY Toyota dealers, and our Long Island Toyota customers here in New York and throughout the entire state of New York choose Empire Toyota of Huntington. At Empire Toyota we also consider ourselves to be one of the premier used Toyota Long Island dealers as well. Empire Toyota maintains a large selection of quality used Toyota NY driven vehicles and Toyota Certified Used Cars for used Toyota shoppers to choose from. Our used Toyota inventory is highlighted by our selection of Toyota Certified Used Cars and the warranty and incentives that come standard with each one. At Empire Toyota we believe that every customer deserves a quality, reliable Toyota whether it is new or used and we have the inventory to make it happen. Whether you purchased a new or used Toyota vehicle, you can keep your Toyota running like new at our Toyota Service Long Island facility. Our factory certified Toyota service technicians will help you maintain and repair your Toyota from the convenience our customer-friendly, state-of-the-art Toyota Service Center right here in Huntington, New York. Looking for Toyota Parts Long Island? Empire Toyota has all of the Toyota parts the "do-it-yourself" enthusiast needs.
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1030 E Jericho Turnpike

Huntington Station, NY

11746

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Showing 4,034 reviews

August 04, 2010

I have been to several dealershipship i the past but found the service and efforts of Huntington Toyota to be unparrelled. Tony Calamia went above and beyond to get me the car I wanted and the price I More

by Kristin campanile
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Calamia, Usman Ali
August 04, 2010

Went in to return my 2008 camry and lease a 2011 Camry, was shown all options possible, specially colors and interior. After they showed me a comparison between the two colors I wANTED I GOT THE DARK grey, More

by dawassup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosa Fernandez, Rosa Fernandez
August 03, 2010

I give this dealer ship a 5 star rating because of the friendliness and professionalism that was shown to me, but mostly because of how they made me feel. This was the first time I have bought a brand ne More

by supertimb0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosa M Fernandez, Juan N. Santana, Juan Santana, Rosa Fernandez
July 31, 2010

I went into the dealership this morning just to inquire about a new car, but drove out in a new 2011 Camry. Brandon was very helpful in explaining all the features of the car as well as the price and fina More

by Somin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
July 28, 2010

On 7/27/10 I went to the dealership looking to either On 7/27/10 I went to the dealership looking to either purchase or lease a new car. I was given Juan to assist me. I did not plan on doing any ki More

by jrenner
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan / also leasing manager and general manager
Aug 12, 2010 -

Empire Toyota of Huntington responded

Jrenner, I would like to take a moment to introduce myself. My name is Danielle Godin and I am the Customer Relations Manager here at Huntington Toyota. My Dealership participates in the DealerRater.com Certified Dealer Program and are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience here. I want to apologize on behalf of the dealership because it is never our intention to have a customer leave here having an experience like you did. What, if any do you propose that we could do to make the experience better?

Aug 12, 2010 -

Empire Toyota of Huntington responded

Again, I am sorry you feel that way. However, since you ultimately didn’t purchase a car here, we tried to come up with something that you may find satisfactory to compensate for your distress. We offered you a service credit since you purchased another Toyota and wished not to deal with our sales department. At that point you told me that you would not deal with the service department either even though you had no prior contact with them. I then offered you the credit amount for a part or accessories that would be shipped directly to you in order to accommodate your request to have no in person dealings with anyone at Huntington Toyota. Your last response to me was if we gave you $100 cash you would remove your posting. I am sorry but Huntington Toyota does not subscribe to such tactics as we do not believe that represents positive business ethics nor will it change your opinion of the dealership or allow us the opportunity to amicably resolve your issue in a manner that promotes better business practices.

Aug 12, 2010 -

jrenner responded

I just want to add that it is true that Huntington Toyota did offer ne a small token credit for my mishap.I am so distrustful of this company ,that I could never deal with them again.As far as ethis go' my experience shows a total lack of any ethical business practices many times over, from sales to several layers of management. This review is the only thing that illicted any kind of moral obligation.I wrote this review for one purpose : consumer protection !!!!

July 24, 2010

We really enjoyed working with this dealer. They addressed all our concerns and made sure that we felt good about my purchase. Todd, Frank, Thabiti and Rosa were always polite and professional. We More

by mattyturbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thabiti Lee, Todd Coopersmith, Frank Fardette, Rosa Fernandez, Todd Coppersmith, Rosa Fernandez
July 24, 2010

We really enjoyed working with this dealer. They addressed all our concerns and made sure that we felt good about my purchase. Todd, Frank, Thabiti and Rosa were always polite and professional. We More

by mattyturbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thabiti Lee, Todd Coopersmith, Frank Fardette, Rosa Fernandez
July 20, 2010

OUR SALES EXPERIENCE WAS SURPRISINGLY A VERY PLEASANT ONE. OUR SALESMAN WAS JUAN SANTANA WHO WAS EXTREMELY FRIENDLY, PROFESSIONAL AND VERY KNOWLEDGEABLE HE WAS UNLIKE OTHER CAR SALESMAN WE HAD DEALT W More

by 163robert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JUAN SANTANA & THABITI LEE
July 20, 2010

I was interested in going back to the Toyota dealer where I had previously purchased my present RAV4. A friend recommended this website where I found that this particular dealership seemed to have gone down More

by dortenzi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Fox and Rosa , Rosa Fernandez
July 14, 2010

Never have I encountered a better car buying experience! For someone who comes from a background in client service... this is the highest of compliments. Each time I visited the dealership I was greeted wi More

by lisamcmonti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sunny, David, Chris and Rosa, David Moon, Rosa Fernandez
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