Encore Chrysler Dodge Jeep Ram
Mobile, AL
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Scheduled a service date ahead by week and half for a 09:00 AM appointment. Upon arrival at 08:45 AM, service writer asked if I was going to wait - it should take about 1 1/2 hours to diagnose to issue. 09:00 AM appointment. Upon arrival at 08:45 AM, service writer asked if I was going to wait - it should take about 1 1/2 hours to diagnose to issue. I said no, I would come back. Service writer said she would call me. At about 2:00 PM I called the service writer and she stated they were waiting on a service bay to open up to get my vehicle in. I was shocked because I was told it would only take 1 1/2 hours. Very disappointing. At about 3:15 PM, I called the service writer back again and told her I would be picking my vehicle up shortly. It is my opinion, if you make appointment and are expected, service should be given. More
My experience was incredible. The salesman Stephen including the finance rep Blake were both professionally transparent and easy to work with on the entire deal. They worked well The salesman Stephen including the finance rep Blake were both professionally transparent and easy to work with on the entire deal. They worked well with my budget and sent me on with the confidence that I got a great deal. My new vehicle was also nicely detailed and was given a full tank of gas before leaving. Highly recommend this dealership. More
Very nice and professional. Our sales rep Gavin Gunter was a pleasure to work with. Very clean and organized dealership. Our sales rep Gavin Gunter was a pleasure to work with. Very clean and organized dealership. More