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Trinity Cadillac - Service Center

Englewood Cliffs, NJ

4.6
186 Reviews

186 Reviews of Trinity Cadillac - Service Center

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April 25, 2024

It was the day of the solar eclipse so they shared their glasses so we all could see it. The staff is very friendly and welcoming. More

by opel10301
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2024

Efficient and pleasant experience. Walter is a pleasure. We will be back Don’t care for the 15 word requirement More

by brnurse563
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dashia Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe England
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2024

Everything was good from start to finish. Professional and courteous staff. Quick service, took a little over an hour for an oil change, tire rotation and car wash. Only issue, my tires were More

by yusufzai.nyc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
4.0
This rating includes all reviews, with more weight given to recent reviews.
Uday Jarrar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dashia Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Trinity Cadillac responded

Yusudzai, We are so glad that we were able to successfully assist you!

April 15, 2024

Great Service, very helpful and friendly, Clean office and quick turnaround time Joe was awesome More

by william.nazarian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Salgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Aquino
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Womble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Trinity Cadillac responded

William, We appreciate you taking the time to leave us a review!

April 12, 2024

Walter is true service advisor who trying to help client's needs and wants. Unlike service writer, Reynor who threatened and ripped off his customers. Walter was the reason, I stayed with them. More

by Blueocean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Trinity Cadillac responded

We are so glad that you had the opportunity to work with one of our dedicated team members!

April 12, 2024

This is an excellent service center. They treat every customer like a family I will always recommend More

by EDDIENYARKO1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dashia Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Trinity Cadillac responded

Eddie, Thank you for leaving us a review!

April 08, 2024

Good service. Timely completed. Car was clean. Shuttle was good and Joe kept me updated. More

by MJMIDDLETON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dashia Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joe England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Trinity Cadillac responded

We appreciate your five star rating!

April 08, 2024

Explained the process in detail. Very patient. Kept me updated.. Advised on vehicle diagnosis. Very relaxing environment More

by kjraheem212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Trinity Cadillac responded

Kj, We are so glad that we were able to assist you!

April 05, 2024

The service department is great. The waiting area is clean with all the amenities you need. Not much more you can ask for. Walter provided an estimate for the waiting time and was ri More

by jan.m.arrizon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Trinity Cadillac responded

Jan, We are so glad that our service team was able to successfully assist you!

April 04, 2024

Worst service I’ve ever experienced at this dealership. Had multiple issues with the truck the day after I bought it. Brought it to the shop to get remedied a day or two after I bought it, took over a week More

by joshua.malman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pedro Almonte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus
Apr 24, 2024 -

Trinity Cadillac responded

Joshua, Please reach out at your earliest convenience to discuss your visit further. Thank you.

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