Envision Chrysler Dodge Jeep Ram West Covina

Sal made the sale go as smooth as possible, without being in person and even delivered the car himself in person and even delivered the car himself More

After a day of negotiations for a used Lexus, and offering to pay full asking price as an out of state customer, at the end of the day manager Daniel came up with an additional $10,000 in fees above offering to pay full asking price as an out of state customer, at the end of the day manager Daniel came up with an additional $10,000 in fees above asking price. $7,000 in paint protection package on a car that already had scratches and 3,000 in mandatory shipping charges. Total scam!!!Beware of doing any business here!!! More

Envision is a deceptive dealership who engages in bait and switch, and in addition does not follow through with approved/signed Due Bill and with promised services. Stay away. and switch, and in addition does not follow through with approved/signed Due Bill and with promised services. Stay away. More

Service not good they don’t have oil after 4 hours of waiting for my truck . waiting for my truck . More

Liam was exceptionaly helpful in responding to my query about a vehicle I was interested in. about a vehicle I was interested in. More

We called it a vehicle was still available and at that price it showed online. It was a 2023 Yukon Denali. Showed the retail at $89,995. Dealer discount at $23,409. Internet price at $66,586. Diego confir price it showed online. It was a 2023 Yukon Denali. Showed the retail at $89,995. Dealer discount at $23,409. Internet price at $66,586. Diego confirmed the vehicle was still available and at that price. We arrived, test drove the vehicle and agreed to purchase the car. We agreed on purchasing an extended warranty at $35 additional every month. They ran our credit, got the car detailed and filled up the tank. My wife left with our child while I did the paperwork. At the end of signing, I noticed they marked the cost of the car up to $80,381. With everything at the door adding up to over $100,000. This is not what was agreed upon. They said they have to add dent repair to all cars, in which was not indicated. We did not proceed, it was a total scam and happy we really looked at what we were signing prior to getting the keys. I had to pay $70 for an uber to go home. Very shady. More

I just leased a Wrangler with Envision and it was the BEST experience. I worked with Asad and Tony delivered my car. I spoke with at least 6 different dealerships and no one gave me this excellent of a d BEST experience. I worked with Asad and Tony delivered my car. I spoke with at least 6 different dealerships and no one gave me this excellent of a deal and service. They delivered my car to me and did everything else online. What an amazing experience! I would refer Asad and Tony all day long. My Wrangler is even better than expected. Tony took the time to go over how the Jeep worked too. LOVE LOVE my new Jeep! More

I found the vehicle I wanted online and we spoke numerous times over the phone to work out the deal—the cost, the money down, and no trade-in (I live in TX, and they knew this), the DEAL. When the day came t times over the phone to work out the deal—the cost, the money down, and no trade-in (I live in TX, and they knew this), the DEAL. When the day came to travel, they said they didn't want a cashier's check for the down payment, they wanted cash—$18,000. Not really what I wanted to taxi and fly with, but I did it. Then, they called back a few hours later and said they wanted $5,000 on a credit card too, in advance, because someone was looking at the vehicle. I said no, if someone took it, so be it, if I don't get it I don't get it. Just let me know before I fly so I could cancel my flight. They never called and I assume all was fine. When I arrived, the new price was $5,000 over what we agreed upon. They kept saying, "Well, you didn't have a trade-in," and "There was this rebate thing," and "You don't understand," and blah blah blah. The deal was the deal, and they broke it. Don't trust them! I don't know if they thought since I flew in, they had me, or what, but they changed the deal. I flew back home, out over $1K in flights, Ubers, etc. They'll probably respond to this, saying I didn't understand or they told me, or whatever. That is not so. If they had, I would not have wasted the money. We discussed the down payment, my pre-financing, and the vehicle price—the deal! Untrustworthy, dishonorable, no-integrity dealership!!! More

“Joe” is a shady salesperson who tried to bait and switch the price of a used vehicle by thousands of dollars. When I questioned him to avoid a wasted trip (they have the car I am ready to purchase in a rare the price of a used vehicle by thousands of dollars. When I questioned him to avoid a wasted trip (they have the car I am ready to purchase in a rare color he said he would follow up be email. Im still waiting and definitely not driving to West Covina. Id rather a different car then someone as rude as he presented More

Beware do not take your vehicle to this dealership you will regret it's a complete waste of time. I took my RAM 1500 truck with the Park sense and Service Shifter warning lights coming on and was advised will regret it's a complete waste of time. I took my RAM 1500 truck with the Park sense and Service Shifter warning lights coming on and was advised my software needed updating so I paid $220, and that it should correct the problem and it did not. I had already serviced the truck elsewhere so nothing to be done except warning light problem. I returned again and was advised by Jonathan service advisor the master mechanic would check it out. I picked up the truck and as I was driving off the lot both warning lights came back on additionally the warning sound with no warning indicator is coming on so it's worse from when I took the truck into Envision. I video recorded how many times the warning lights are coming on the day I left the dealership. I am filing a complaint so it is on record with the Bureau of Automotive repair in California and sending a complaint into the California State Attorney General Rob Banta so they can get a hold of the owner at the dealership to advise. I was not told the truth upon dropping off the truck the master mechanic would look at it and he never checked my vehicle I asked Jonathan the service advisor and he said no. I know it's on record who checked my vehicle it's state law its documented on the repair order. More