Envision Chrysler Dodge Jeep Ram West Covina

so i purchase/lease a car in september, and trade in my lease car to them.so dealer took in my lease car, i show them my pay off balance and they agree to paid.however, they delay paying off my car about a lease car to them.so dealer took in my lease car, i show them my pay off balance and they agree to paid.however, they delay paying off my car about a month. i got late payment notification from ***** finance becuase they didnt pay. i went back in to talk to them and took them like 45 ~ 50 days from the day i trade in to payoff my car. so later i receive a mail from ***** finance says there is balance is not been paid for aroudn $383. i went back in to talk to them they say they only will pay off the pay off balance what ever the balance is ask me to find out why. however, i check w/ ***** finance and they told me because is a lease vehicle so whoever pay off the balance dealer or me, there will be a turn-in fee that will be charge that is not show in pay off balance. and dealer suppose know and they should take care of it. so i went back to the dealer and tell them about this, one of the finance manager is been rude and telling they dont know about this and they dont care is not their issue i need to take care of it myself. so i went back again talk to the sales manager and he told me this is not what they take care of and maybe i should go pay this half and half. but to me as customer, i trade in my car already, i no longer own the vehicle and this suppose take care by the dealer, why i have to suffer and still paying something i dont own?and hte sales manager says its okay you dont want to paid becuase they wont pay it either and my credit score will suffer and its not their business. with this type of attitute i dont even know why they still in bsuiness they dont care about customer they care about their sales only. this issue suppose be taking care by the dealer, but now as customer im suffering from buying/leasing car from them. More

If you want to completely ruin your car buying experience and feel like you got ripped off no matter how well you think you negotiate, then this is the car dealer for you! The salesmen Rodger Vazquez (nickna and feel like you got ripped off no matter how well you think you negotiate, then this is the car dealer for you! The salesmen Rodger Vazquez (nicknamed Tank) and manager Laso Abbas will turn the screws on you for several hours, simply waiting for you to make a mistake, at which point they will pounce with new ways to increase the cost of the car. First off, the car was listed online via several car websites, all with different prices. Then when we got to the dealer, there was a completely different, and higher price listed on the vehicle window sticker. Once we negotiated a deal (several hours in the making), they only provided one key, even after assuring us several times there were two that came with the vehicle. Of course if you don’t buy the magic Zurich package, which seems to vary in price depending on how much they need to make on the car, then you’ll only get one key. We refused to pay for the Zurich package, which is said to be some sort of paint protection already pre-installed on all of their vehicles, regardless of if you want it or not. Only after haggling with them, they agreed to pay for half of a spare programmed key. Alondra Nava in finance was an absolute gem during the whole process. I feel bad for her because she genuinely seemed to want to do us right. The other employees and especially management could learn a lot from her. There were a few other helpful employees, but overall the management of this dealership makes it a toxic and unfun car buying experience. At one point, Mr. Abbas escalated to a completely uncalled for level of aggression, at which point another employee had to walk him back from his ledge and apologize for him. Nearly a year later we are still waiting on the complete spare key to come in. A recent call about the key resulted in the same discourteous and unprofessional attitude. No surprise, nothing has changed. I’m pretty resilient, but most people would have walked from the racist comments and generally inconsiderate attitude much of the staff used with us and around us. Knowing what I know now, I would not send my worst enemies here to purchase a lug nut, much less a vehicle. More

Very poor experience! First off they promised me a price of around 27k and charged 32k doesn’t stop there. I put 9k down payment. They charged for tire package I never ask First off they promised me a price of around 27k and charged 32k doesn’t stop there. I put 9k down payment. They charged for tire package I never asked for and I’ve been going back and fourth for nearly 4 months trying to get someone to refund the contract back to the bank. They hang up, don’t answer, or tell me the manger is in a meeting. I had to drive an hour and 36 minutes from my home to the dealership. And also once again to sign the cancellation and still hasn’t been refunded to the bank. More

I bought a vehicle from Nate but unfortunately I brought the same vehicle back a week after I bought it because it had mechanical issues it’s now been almost 2 weeks and everyone from service And sales keep the same vehicle back a week after I bought it because it had mechanical issues it’s now been almost 2 weeks and everyone from service And sales keeps giving me the runaround they keep passing the ball blaming one another and there’s no specific person to speak with even apparently a man named Laslow who’s supposedly the boss hides and doesn’t answer your call or his too busy or in a meeting or not there today all lies which in the same day. These guys are content with taking your money but once you let it go they forget about you and your problem, I’d been promise a loaner but forget about it not gonna happen. I wish I’d never bought a car form these guys as they’re all liars and there’s absolutely nobody responsible. Beware with Envision they’re all crooks . And by the way I’m still waiting on my car and for a real manager to answer my call. More

Service was convenient, helpful and quick. staff was professional and courteous. Hassle-free service is much appreciated. staff was professional and courteous. Hassle-free service is much appreciated. More

Easy appointment service and convenient. Service department staff was very friendly and area was clean. My vehicle was serviced and checked for any other issues. Thank you to the Service Dep Service department staff was very friendly and area was clean. My vehicle was serviced and checked for any other issues. Thank you to the Service Dept. Team for taking great care with my vehicle. See you for the next Service. More

Maryam is helpful for being new in the job. Given she is new, she is willing to learn and help you Given she is new, she is willing to learn and help you More

I had a great experience. The customer service was great. Everyone was helpful. Will definitely recommend. The customer service was great. Everyone was helpful. Will definitely recommend. More

I always get my service done here because they are reliable and efficient. I always trust them with my Jeep! reliable and efficient. I always trust them with my Jeep! More

The advisor was good. The tech left obbd sensor hanging and lost.my obd2 module that was connected to the port. I was told that nothing was there but I know it was there. The tech left obbd sensor hanging and lost.my obd2 module that was connected to the port. I was told that nothing was there but I know it was there. They blamed the tow truck driver but the tow.truck driver did not touch that part of the car. More