Envision Ford of Oxnard - Service Center

Had a blown motor on a new truck Daniel and gus got me out within a week out within a week More

Love Envision staff is great work is done right prices are fair would recommend to all my friends are fair would recommend to all my friends More

I've been coming to this dealership for years now & they seem to never disappoint me. They find the problem & then fix it seem to never disappoint me. They find the problem & then fix it More

Excellent service. Completed what I needed in a timely manner. The estimate agreed exactly with the final amount. Completed what I needed in a timely manner. The estimate agreed exactly with the final amount. More

Very personable Kind, Knowledgeable, respectful and he walked me out to my car and that has never happened before. walked me out to my car and that has never happened before. More

Awesome service great people. They did a great job and returned my vehicle on time and clean They did a great job and returned my vehicle on time and clean More

Daniel Ayala is always helpful and efficient. He keeps me informed and communicates issues promptly. He keeps me informed and communicates issues promptly. More

They do a great job with diagnosing and repairing the issue the first time. The Service Writers are very professional and ensure the customers needs are met. issue the first time. The Service Writers are very professional and ensure the customers needs are met. More

Good communication and notification when car was complete JC went out of his way to make sure all our needs regarding our service were met, outstanding job! JC went out of his way to make sure all our needs regarding our service were met, outstanding job! More

I went to Envision Ford of Duarte to service my 2024 Ford Mustang. I was previously treated well by service advisor Edgar Rico. I even brought 2 boxes of mangoes to show my appreciation. But this visit wa Mustang. I was previously treated well by service advisor Edgar Rico. I even brought 2 boxes of mangoes to show my appreciation. But this visit was different, a nightmare, with a service advisor named Antonio “Tony” Botello. He humiliated me. He kept upselling service that I did not want. He kept repeating “Do you understand me, do you hear what I just said?” He even warned that Ford Company will get angry for rejecting required services. He talked down to me as though I don’t understand English. Condescending. Shameless. You see, I’m an 80-year old asian with grey hair. I’m also a retired CPA MBA specializing in IRS Audit and Appeals for 50 years, retired CHP volunteer, commissioner of the State of California and the cities of Los Angeles, Pasadena, Arcadia; president of several professional organizations, author of a book called “How to Avoid IRS Audits” and received an outstanding businessman award from President Ronald Reagan. Then this low life Antonio Botello of Envision Ford treats me like trash. No wonder Ford CEO Jim Farley wants to close dealerships in favor of direct sales to consumers. Do I come back to Envision Ford? Yes. Antonio Botello does not represent Envision Ford. Edgar Rico does. I hope. I also hope that management reads customer reviews to weed out undesirables that destroy their brand. I’ll also send a letter to Service Manager Steven Sao, General Manager Davit Mrktchyan, and Ford CEO Jim Farley. Victor Sy, MBA CPA (retired), Arcadia CA. July 2025. More