Envision Ford of Oxnard - Service Center

I called Vista Ford Lincoln Oxnard, Service Department after receiving a letter from The NHTSA to call and make an appointment without delay to schedule my airbag safety recall repair. The service represe after receiving a letter from The NHTSA to call and make an appointment without delay to schedule my airbag safety recall repair. The service representative scheduled me to bring my SUV 2 weeks later. A day before my appointment, I called again to confirm my appointment. On the day of my appointment, I checked in my SUV for the repair. An hour later, I was notified by the service advisor that they did not have the part required to fix the safety repair. I ended up taking a half-day off work and burning 4 gallons of gas. It was an extremely frustrating experience. It makes me wonder if there is an engaged Service Department management team ensuring a better customer service experience. More

Tim Benner & Service Manager Cliff are amazing! I received excellent service and best of all was the communication throughout the entire process! Thanks again for a job well done! Jon and I will b I received excellent service and best of all was the communication throughout the entire process! Thanks again for a job well done! Jon and I will be back! More