Read Reviews Erhard BMW of Farmington Hills

Erhard BMW of Farmington Hills

Erhard BMW of Farmington Hills

38700 Grand River Ave.
Farmington Hills, Michigan 48335


Sales: (888) 269-3110
Service: (888) 542-8947
Parts: (800) 211-7936

Erhard BMW of Farmington Hills
Manufacturer: BMW

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  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.9
  • Pricing:

    4.4

24-Month Rating

based on 26 reviews

4.8

4.8 out of 5

30 lifetime reviews

Erhard BMW of Farmington Hills

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dtjjstanis
3/30/2013 1:41:09 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John Moyer
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Erhard BMW of Farmington Hills:

John was the best sales person we have ever met. He listened to our needs and customized our experience in the showroom. He is the reason we have narrowed our search to 2 brands - one of the them being BMW.

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creiff
1/4/2013 10:06:46 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John Moyer and Mike Sadowski
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Erhard BMW of Farmington Hills:

Had a great experience with John and Mike. Certainly, made the whole process more enjoyable and easy. I am enjoying and still getting used to my new car. Hope the rest of my experience with Erhard is as positive.

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Response From: Erhard BMW of Farmington Hills
Added: 1/29/2013 10:41:05 AM

Thank you very much. John and Mik are great to work with. We hope to assist you for years to come. Enjoy your new vehicle.

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Dfcooley
1/2/2013 2:20:06 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chadd Schmidt
  • Customer Service:

    N/A
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Erhard BMW of Farmington Hills:

Bought a fancy car :-) Chadd was super nice. It made what is normally a stressful experience a pretty calm and pleasant one. I would definitely buy another car from him. In fact, my husband is already talking about getting another in the next year!

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Response From: Erhard BMW of Farmington Hills
Added: 1/2/2013 10:12:18 AM

Thank you! You made me smile this morning. Chadd is a great asset. We are glad we could assist in making your experience pleasurable.

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mis1548
12/27/2012 4:27:10 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John Moyer
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Erhard BMW of Farmington Hills:

John was a pleasure to work with - he did everything he said he would on time, exactly as explained, and at the exact price we agreed on. They even cleaned my license plate before putting it on my new 3-series! Now that is customer service.

I would highly recommend John and the entire Erhard team.

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Response From: Erhard BMW of Farmington Hills
Added: 1/2/2013 10:11:15 AM

John is a great asset to the team. Thank you for sharing your story. Have a wonderful New Year!

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rabidmonkeyman
12/24/2012 3:16:28 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
chad schmidt
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Erhard BMW of Farmington Hills:

Excellent customer service. They did everything they could and then some to get me the car I wanted! They knew how much it meant to me to have it by christmas and they got it prepped the week before.Highly recommend!

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Response From: Erhard BMW of Farmington Hills
Added: 1/2/2013 10:09:09 AM

Thank you so much. What a great Christmas Gift!

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cholloway55
12/6/2012 10:25:27 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John Moyer and Ken Foster
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Erhard BMW of Farmington Hills:

Ken Foster is the greatest service representative in the entire world of BMW Dealerships. Ken referred me to another wonderful person named John Moyer. John is in the sales department. I had a wonderful customer experience with John purchasing my new 2013 BMW 5 series. John was very helpful in getting the car that I wanted and the perfect price. I love my new car! I highly recommend Erhard BMW of Farmington Hills for a wonderful customer experience. Ask for John or Ken.
Thanks again John and Ken!

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Response From: Erhard BMW of Farmington Hills
Added: 12/17/2012 11:19:55 AM

Thank you so much. We take a lot of pride in our service and sales client relationship. Have a wonderful Holiday.

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abhagwan
12/4/2012 7:27:07 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chadd Schmidt
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Erhard BMW of Farmington Hills:

I had previously bought a vehicle from this dealership quite a few years ago. The one reason I went to this dealership was the overall size of their place. It provides options to look at a lot of different cars/options/colors etc.

The reason I will go back to this dealer (if/when I need a new vehicle) is for the client advisor. I worked with Chadd Schmidt at this dealership and I must say that it was the most pleasant car buying experience that I have ever had. He understood what my needs were and got me the vehicle that fit my needs. It was very relaxed compared to the usual stress that is associated with buying a new car.

I highly recommend this dealership and working with Chadd when you want to buy a new vehicle.

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Response From: Erhard BMW of Farmington Hills
Added: 12/17/2012 11:21:47 AM

Thank you for your kind words. Chadd is a great asset to the team! Have a wonderful Holiday Season.

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rachellexc
11/12/2012 11:44:03 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chadd
Mike & John
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Erhard BMW of Farmington Hills:

From the moment I walked into the Erhard Dealership, it was VIP service all the way. Chadd my sales rep worked very closely with Mike his manager to ensure I got the perfect car for my needs and style and at the best price! Even when Chadd wasn’t there to answer my questions, his partner John was always happy to step up and help out. I love, love, LOVE my new car, and I have Chadd to thank. I will always recommend the Erhard Dealership to anyone for great quality and service. I drove an hour out of my way from Auburn Hills to the Erhard location because I heard their customer service was top notch, and they didn’t let me down. It was worth the drive to Erhard.

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Response From: Erhard BMW of Farmington Hills
Added: 11/14/2012 3:19:57 PM

Thank you so much. Chadd, Mike and John are great teammates and we are so happy they were able to share the Erhard experience. I would say enjoy your new BMW but it seems that you already are:) Have a Happy and Safe Thanksgiving.

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RenSNah
10/22/2012 12:13:23 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kurt Hagemann
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Erhard BMW of Farmington Hills:

This is the second time I have worked with Kurt to purchase a vehicle. This time I worked with Kurt from the start (In the first purchase, Kurt took over the account from another rep who quit the dealership.) The entire experience has been great.

For this particular experience, there were mistakes made in my purchase agreement in terms of C.O.B. While I did signed it by mistake, Kurt and the sales manager did not hesitate to correct for the mistake at delivery. I took "honoring a deal", even if it is simply verbal, very seriously. Being a reputable dealer, I expect them to do the right thing, and they did.

Besides, Kurt addressed all my questions and concerns about the vehicle and pricing to my satisfaction. I am someone who would explore all options before making a decision. Kurt is also very accommodating while making the delivery. The entire delivery process is as streamline as it could possibly be, even though I had to return a previously leased vehicle to another dealership of a different make.

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Response From: Erhard BMW of Farmington Hills
Added: 10/29/2012 9:56:52 AM

Thank you. While mistakes can and will happen in any business it's how you handle them that can make the difference. We are happy to help.

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arminscherer
10/8/2012 11:29:36 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kurt Hagemann
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Erhard BMW of Farmington Hills:

For my new BMW lease car, Kurt did a great job in making the process as smooth as ever possible. I enjoyed especially that all administratitive work has been handled by the Erhard crew.

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Response From: Erhard BMW of Farmington Hills
Added: 10/29/2012 9:54:42 AM

Thank you. We are constantly working to find new ways to make the process easier for our guests. Enjoy your new vehicle!

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