Jezzypico 11/27/2013 11:54:48 PM Reason For Visit: Service I Recommend This Service Center: No Employee(s) Dealt With: Jason( service) Customer Service: 1 Quality of Work: 1 Friendliness: 1 Overall Experience: 1 Pricing: 1 Overall Score: 1.0 My Review Of Erhard BMW of Farmington Hills: They tried to overprice labor and parts. They also lied about service needed for my vehicle. I found out when they quoted me 4200$ for air shock replacement. I called around and got it done for 1200. My vehicle runs great . Worst experience ever. Stay away from these crooks. Jason in service called me and said, "you have a leak in left rear air shock, but you HAVE to fix both rear air shock you can't just replace one". I told him to hold off on the work needed. I called several other dealers including bmw Bloomfield in which they all said you don't have to replace both. I called Jason back and asked him to repeat what work was needed, he stated again it's going to be 4200 and you have to replace both. I called him out on it. I too him I called around and everyone I spoke to said I did not have to replace both. He replied by saying we recommend it. Wow, what a crook. I took my vehicle there cause I thought they were not the typical service dealers that tried to take your money. I was wrong, I would drive hours to avoid ever going back there again. And no this was not misscommunication, I had him repeat what he told me the first time. Stay away from this dealer but if you must go in for service stay away from Jason. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Erhard BMW of Farmington HillsAdded: 12/30/2013 8:54:27 AMThank you for your response. First let me apologize for your recent experience. Often we find that concerns are due to a mis-communication. Our Center of Excellence team at Erhard BMW Farmington HIlls are honest hardworking people who take a lot of pride in assisting our guests every day. We hope we have the opportunity to address any concerns and often find that a phone conversation typically works best. If you would like to reach out to the service manager Mr Nally he is happy to assist.