My Review Of Erhard BMW of Farmington Hills:
This is the second time I have worked with Kurt to purchase a vehicle. This time I worked with Kurt from the start (In the first purchase, Kurt took over the account from another rep who quit the dealership.) The entire experience has been great.
For this particular experience, there were mistakes made in my purchase agreement in terms of C.O.B. While I did signed it by mistake, Kurt and the sales manager did not hesitate to correct for the mistake at delivery. I took "honoring a deal", even if it is simply verbal, very seriously. Being a reputable dealer, I expect them to do the right thing, and they did.
Besides, Kurt addressed all my questions and concerns about the vehicle and pricing to my satisfaction. I am someone who would explore all options before making a decision. Kurt is also very accommodating while making the delivery. The entire delivery process is as streamline as it could possibly be, even though I had to return a previously leased vehicle to another dealership of a different make.
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Erhard BMW of Farmington HillsAdded:
10/29/2012 9:56:52 AM
Thank you. While mistakes can and will happen in any business it's how you handle them that can make the difference. We are happy to help.