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Euro Motorcars Bethesda
Bethesda, MD
584 Reviews
EuroMotorcars Bethesda, LLC. is proud to be one of the capital district’s premier authorized Mercedes-Benz dealership. We are conveniently located in Bethesda, Maryland, just minutes away from Interstate 495. Our goal is simple — We want to help you discover the true joy of driving a Mercedes-Benz luxury car. Whether you choose to visit our dealership or browse our website, we promise to do whatever it takes to meet that goal and make your driving experience a pleasurable one.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 584 reviews
January 20, 2006
Their service department is awful. After an accident I had my car taken their for mechanical and body work. Two week's worth of work stretched in 4 months. At various times - they mis-diagnosed the pro had my car taken their for mechanical and body work. Two week's worth of work stretched in 4 months. At various times - they mis-diagnosed the problem -- my insurance adjustor saw this, and had to tell them to go back and take another look... -when I would call to check the status of the repairs, no one could find any record of my car being there - this happened twice. I didn't sense any concern on their part that they had lost my car. -it was obviously a low priority, as they missed promised deadline after deadline after deadline for no explained reason other than workload -though they are a dealer and offer body work they really outsource to a body shop across the other part of the region. And they have a lousy reputation. Not to mention incompetent bookeeping that took my insurance company's check but somehow made no note of it, leaving it up to me to pay the dealer and talk to my insurance company upper echelon of management (no easy trick either) to get a copy of their cancelled check and take it to the dealer to prove that the dealer was paid. Ridiculous. -and yet, a note about my awful 4 month ordeal in response to the dealer's customer service satisfaction card which they mailed to me went unanswered. DO NOT TAKE YOUR CAR TO THIS PLACE. More
by irene
Helpful September 29, 2005
Echo previous posts -- service advisor genuine, friendly and helpful -- but service appallingly bad. Issues ignored; dependent sub-systems never checked; long service times without follow-up contact to inf and helpful -- but service appallingly bad. Issues ignored; dependent sub-systems never checked; long service times without follow-up contact to inform me as to why; car usually dirtier than when I left it [they did wash it the last time]; and once the reason the car was brought in was not even addressed. Complained once and got a free detail that's still on my record but never actually completed. Furthermore, the cashiers and other staff are strangely unhelpful and borderline rude -- a weird thing and I can't really put my finger on as to why that is. All told, Euro has serious problems in Service that only undermines an above-average sales experience. More
by peasweet
Employees Worked With
Doug Barnes
August 22, 2005
My car was brought in for routine service (1000 miles) and a minor problem with the outside temperature gauge. The gauge was replaced and now the display is all screwed up. They also had the car for 4 d and a minor problem with the outside temperature gauge. The gauge was replaced and now the display is all screwed up. They also had the car for 4 days, drove over 70 miles and now the wheels are out of allignment. Will NEVER service my car at this dealer again... it is borderline criminal! More
by msmith11
December 22, 2004
No problems with sales but service is a NIGHTMARE...quite possibly the worst I've experienced with any make of car. The politeness of my service advisor fails to make up for the lack of competence of the me possibly the worst I've experienced with any make of car. The politeness of my service advisor fails to make up for the lack of competence of the mechanics...a 0% rate of getting repairs right on the first try, on very basic things. A disgraceful showing, and the buzz on many internet forums seem to agree. More
by mb300
