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Evans Toyota - Service Center

Ft. Wayne, IN

4.6
208 Reviews

208 Reviews of Evans Toyota - Service Center

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April 19, 2018

Kind People We were visiting just for an oil change and vehicle service, but in the wait time Russell Gaby helped to answer any questions and is a great guy to ta More

by Julia Hickey
Recommend Dealer
Yes
Employees Worked With
Russell Gaby
Apr 19, 2018 -

Evans Toyota responded

Thank you for the outstanding review! We are thrilled to hear that your experience here at Evans Toyota has been a great one. We hope to see you again, soon! Warm Regards, The Evans Toyota Team

January 07, 2018

I will not beg to do business with you I cannot get an answer to a simple question. You would rather remove me as a customer than answer the question (your words). Ok, done. Called twice More

by Mesherdino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chad Keen
Jan 08, 2018 -

Evans Toyota responded

Thank you for bringing this to our attention. The Parts and Service Director will be in contact with you today! We apologize for the inconvenience! Please call if you have any further questions or concerns 260-482-3730. Warm Regards, The Evans Toyota Team

August 04, 2017

Service on used hybrids could be improved. Unfortunately, when buying a used hybrid from any source of seller, one is pigeon-holed in Fort Wayne, IN into having the maintenance performed by the More

by Sutton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Everyone from service knows me.
Aug 04, 2017 -

Evans Toyota responded

Hi there, Thank you for your feedback and we apologize for any and all inconvenience. We would truly appreciate the opportunity to speak with you regarding your experience. Please contact our Customer Relations Manager, Kathy Waters, at (260) 443-4812 at your earliest convenience. We hope to hear from you soon. Warm Regards, The Evans Toyota Team

July 19, 2017

Rude Parts Department Associate I ordered a cargo net for my 4Runner that was difficult to install, got in the way of the cargo tray, and was too loose and flimsy to hold anything. I More

by ssturmsc
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Nicole Mills
Aug 02, 2017 -

Evans Toyota responded

Thank you for your feedback. We do have a 30 day return policy that we must follow. Please feel free to reach out to our Customer Relations Manager, Kathy Waters, at her direct line (260) 443-4812 for any further questions or concerns. Warm Regards, The Evans Toyota Team

December 07, 2016

EVANS Toyota I do not recommend this service center. We took our certified Sienna in for a new battery. We purchased the vehicle 3 weeks ago. The service center More

by Brandy1234
Recommend Dealer
No
Employees Worked With
Ben
Feb 08, 2017 -

Evans Toyota responded

We are very sorry to hear of your recent experience with our service department and for any inconvenience this may have caused you. If you are interested in contacting us at your earliest convenience, we would love for the opportunity to make this right. Best Regards, The Evans Toyota Team

May 28, 2016

Crooks! Liars! My wife took her vehicle in for an oil change and got ripped off! Service tech told her that the vehicle REQUIRED full synthetic oil which was a blata More

by Acarr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zachary Nieuwlandt
October 25, 2011

I’ve never been so disappointed in getting my Toyota serviced. I took my 2009 Corolla in for a cam shaft bearing repair, which was only suppose to take 1 to 2 days. Long story short, it took them 2 tr More

by AdrianaN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Several different individuals
February 15, 2011

Dave Renner and Nick have always been accommodating to my business rental needs. Response to my inquiries has always been quick and accurate. They've shown flexibility with their schedules in meeting my pick More

by dougmoen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Renner & Nick
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