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Evergreen Subaru

774 Center Street, Auburn, Maine 04210
Sales: (207) 786-8500
Service: (207) 513-3939
Parts: (207) 333-6935

Makes: Subaru|Service Center
 
Excellent
97% Recommend

Overall Rating 4.7

87 Lifetime Reviews

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Evergreen Subaru
87 Lifetime Reviews

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Reason For Visit
Service

"Typically good, but not lately."

Dealership is typically good, with service, and sales, but lately they've been getting worse. I've caught them trying to overcharge me a few times, and gone elsewhere with those problems. Currently they have an online scheduling servicing that doesn't work, and instead of taking it down, or putting it under maintenance, they leave it up and let people make appointments they won't honor because they aren't getting them from their online service. I needed my scheduled maintenance, and was told they were too busy for me even though I had scheduled an appointment. They know this service doesn't work, and instead of taking it down, they let customers go in and tell them to leave, and to come again another time. This isn't my problem, it's their problem. Fix the service or take it down, and treat your customers better when they come in and you have to turn them away.

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Reason For Visit
Sales (New)

"Another Great Expierience"

Just assited my son with his 1st new car (2014 Outback), purchase as well as my daughters first new car (2013 Crosstrek), last May. On both occasions, I could not be more pleased with the way they do buisness and treated both me and my children who had not gone through this expierience before. They drive a hard bargain but hey, their in buisness to make money. From the initial test drive, thru the negotating, and financing, it was a pleasure to work with their entire staff. Inventory is a little small compared to some of the larger dealers but we also like doing buisness local and didnt feel like we had to sacrifice to do so. Very fair price and very fair trade in value. No pressure to purchase and when we decided too, there was no pressure to purchase all the add ons. Purchasing a 3rd for my wife and I in the near future and will definatly go back to give them a shot. Also, they are dog lovers which is a huge plus for our family. Thank you, The Barnes Family

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Christian and Kevin
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Reason For Visit
Sales (Used)

"I called and spoke to Ryan Pablo about a vehicle I saw..."

I called and spoke to Ryan Pablo about a vehicle I saw online. We went that night and test drove it. Ryan was super. We didn't feel pressured by him at all. He seemed very relaxed and was not at all the "pushy used car salesman" people joke about. We even were there past business hours and he did not seem upset with us at all. We decided to buy the vehicle, and returned the next day to complete the sale. We were passed to Josh Bisson, the finance guy, the proceeded to pretty much hound us for the next HOUR about purchasing their vehicle warranty plan. No matter how many times it was politely declined or rebutted him, and despite the fact he kept saying it was "optional", he would not take no for an answer. We finally agreed just so we could take our vehicle and LEAVE. I have already emailed the third-party company who does their protection plan for a cancellation form. Josh's relentless sales tactics were completely out of line. The only reason I would recommend this company is because Ryan was super and the car is very nice. If you have the unfortunate luck of having to do your paperwork with Josh, be prepared. In hindsight, I wish we would have demanded our deposit back and walked out.

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Ryan Pablo, Josh Bisson
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Reason For Visit
Sales (New)

"I bought a used 2012 Chevy Cruze LS having only 4k miles..."

I bought a used 2012 Chevy Cruze LS having only 4k miles on it for $12,000 (with a $2,000 trade). With this, I practically bought a new car for this price. I dealt with Adrian Warrick, salesman, and he was great to work with. He was cordial, informative, and reasonable in his dealings. Overall, I recommend working with him and considering this dealership as they have great products and service.

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Adrian Warrick
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Reason For Visit
Sales (New)

"Evergreen Subaru is an attractive, welcoming dealership,..."

Evergreen Subaru is an attractive, welcoming dealership, where even dogs come to work with some of the employees. We were greeted warmly by our salesman, Kevin, and spent an enjoyable 30 minutes or so looking over the inventory and talking inside. (The lot is very big and there is LOTS of inventory to choose from.) We didn't feel pressured or nervous, like we usually do in car-buying situations, but rather were put at ease by Kevin's friendly manner and his interest in our needs and our lives. Even when the sales manager Ken came over, we didn't feel the usual weirdness or pressure in talking about price or what we could afford. All in all, a very pleasant evening, and we came away having ordered a 2014 Impreza with just the features we wanted. Kevin followed up by phone in the following weeks to let us know when our car had was on the ship and then on the way to the dealership. The scheduled pick-up and introduction to our new car went great, and we're enjoying driving our new Subaru. We applied on their website for credit, and they were able to offer us an excellent rate for the term we needed. We really couldn't be more pleased with the whole experience, and will definitely go back. One more positive thing to mention is their Lifetime Valet Service, which means that when any car you buy from them needs servicing, they will come pick it up at your home, leave you a loaner, and bring it back after servicing. Awesome!

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Employees dealt with

Kevin Crowell, Ken Hall
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Reason For Visit
Sales (New)

"Friendly and straight-forward. Didn't feel I was..."

Friendly and straight-forward. Didn't feel I was being groomed for a sale but knew that Barry and Ken wanted us to buy a car; a car that would work for us. Also thought the woman (unfortunately can't remember her name) who did the financing with us was terrific! Very fair all around. Would recommend this dealer over others.

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Barry Dean
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Reason For Visit
Sales (New)

"Upon entering Evergreen we were greeted and felt listened..."

Upon entering Evergreen we were greeted and felt listened to during our searh for a car with more space. They offered us a fair deal on our trade and a good package on a new Forester. The salesman and business manager were knowledgable and informative. The service department is where we have taken our other Subarus for years and they are the reason we continue to come back!

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Employees dealt with

Ryan Pablo
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Reason For Visit
Sales (Used)

"We had a very positive experience with Evergreen Subaru,..."

We had a very positive experience with Evergreen Subaru, and Josh Hopkins on the sales staff. We knew we wanted a used Outback and made up our mind over time as we waited for additional funds for a down payment. Josh Hopkins listened well, was attentive and helpful, but never pushy. The finance and sales managers were good as well. Carfax reports were free and printable from the website, which we appreciated. We would recommend the dealership. J & K Brunswick, ME

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Reason For Visit
Service

"Most of my dealings have been with Assistant Service..."

Most of my dealings have been with Assistant Service Manager Bill Beote—and they range from terrific to outstandingly excellent! Bill is unfailingly pleasant, helpful, and accommodating. He goes the extra mile—without my thinking to ask—and does so with a smile. Two small examples. Awhile back, I somehow lost the plug from the power port of my 2012 Legacy. When the car was in for an oil change, I asked Bill how much it would cost to replace it. He checked and said that since the car was still so new and in warranty, he would just replace it—no charge! Most recently, the car was in to have the passenger side fog light replaced. I asked how much it would cost to have the interior vacuumed and cleaned. He said if he could work it in, no charge! And he did, of course. My car was like new when I picked it up.

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Reason For Visit
Sales (Used)

"I recently bought my first car at Subaru Evergreen and..."

I recently bought my first car at Subaru Evergreen and couldn't have had a better experience! My sister and her husband had previously bought a car from them and had nothing but great things to say. I had seen a car on their website after weeks of searching, and talked to Sean about coming up for a test drive. He was so friendly and helpful on the phone! When my sister and I came up I saw the car and was impressed at how clean it was. Josh took a test drive with me and couldn't have been more helpful. He answered all my questions and made everything more fun and relaxed. He gave me his number and was available if I had questions after the test drive. What I loved most about the experience was they didn't try and sell me the car right then. They were not pressuring at all. When I was ready to sign the papers my parents and I dealt with Brian. This was the first car that I bought and he walked us through everything I needed to know and made the processes so painless and not confusing at all. Josh has been incredible too even after I bought the car. He called just to see how I like the car and if I had any other questions he could help with. Everyone I dealt with couldn't have been friendlier and more helpful!! I recommend Evergreen to everyone I talk to and will continue to do so! They definitely are a one of a kind dealership, and it shows with the people working there!

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