Exclusive Motorcars
Randallstown, MD
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Kenny the car man was great, informative enough to check my schedule for an appointment. my schedule for an appointment. More
Kenney the Carman was very helpful and understanding with me during the process of me purchasing my car. me during the process of me purchasing my car. More
KENNY THE CARMAN IS THE MAN! ! HE MADE THE DIFFERENCE WITH JIS EFFORT AND PERSISTENCE!! COME TO EXCLUSIVE MOTORCARS ASK FOR HIM. IF ANYBODY CAN...KENNY THE CAR MAN CAN !! ! HE MADE THE DIFFERENCE WITH JIS EFFORT AND PERSISTENCE!! COME TO EXCLUSIVE MOTORCARS ASK FOR HIM. IF ANYBODY CAN...KENNY THE CAR MAN CAN !! More
Kenny the Car man was the best help, super friendly and have knowledgeable of a lot of vehicles, thanks have knowledgeable of a lot of vehicles, thanks More
Great service. Previous review incorrect due to misunderstandings. Dealership was able to discuss details and work the out the deal. It deal worked out and everythi Previous review incorrect due to misunderstandings. Dealership was able to discuss details and work the out the deal. It deal worked out and everything is great. We love the car and they have a great selection. More
Dealership made the car deal work and was very fair to my husband. My previous post should be disregarded because willing to do a good job. I recommend this dealership. husband. My previous post should be disregarded because willing to do a good job. I recommend this dealership. More
The worse experience ever! ! I communicated via text and phone with salesperson who was helpful but did not disclose bottom line costs. I asked him why the price he was giving m ! I communicated via text and phone with salesperson who was helpful but did not disclose bottom line costs. I asked him why the price he was giving me was higher than what was on carGurus and he said he would match the price. I drove almost 2 hours 3/9/2024 and I was told by the manager that CarGurus sets their own prices? I asked the salesperson before arriving for the cost and why the car was not on their website and he claims the car was. When we brought our 2 trade-ins, they were trying to give us the lowest price and then did not disclose or include in the price the Mercedes Certified cost and costs to fix the car; when I clearly asked for a bottom line cost before making the long drive there. Then the manager stated the car was 40k when the kelly blue book link text to me from the salesperson showed 34k. The manager when on to say that they are transparent in these extra charges via their website but how can that be when the car in question was not listed on their website. I felt humiliated, mislead, false communication and all they wanted was to get what they could without communicating. I cannot believe what I went through and I buy cars alot through my life and this was the worse experience ever. I see other reviews via other entities that I see now why they are this way. I called to speak with the owner and they kept wanted me to talk to the manager and I left message, no return call. This business is not right and I would honestly suggest reviewing all of the comments/reviews and take your time before traveling almost 2 hours to hear something totally unexpected. I have receipts and proof of everything I stated in case they have the nerve to respond anything back then the real truth. More
Great team they had my deal done within one hour I’m so happy I decided to go there and I’m so thankful for my new baby!!! happy I decided to go there and I’m so thankful for my new baby!!! More
I asked Exclusive Motorcars, by phone and text, to rescind a deal on a truck within 24 hours of signing the paperwork. I rescinded the deal due to an unexpected rise in insurance costs on the vehicle. rescind a deal on a truck within 24 hours of signing the paperwork. I rescinded the deal due to an unexpected rise in insurance costs on the vehicle. Exclusive did not return 5 phone calls over a week and a half period. On the sixth call I was informed that although I did not consummate the deal with a down-payment Exclusive still went ahead presented the paperwork to the finance company for payment. Exclusive received their payment which made me responsible for the $30,000 note on the vehicle. If you look on CarGurus you will see that 21% of their customers, come away very dissatisfied. That's almost 1 in 5. If you use this business, then go in with your head on a swivel because they will take advantage of you. More
Mr. Kenny The Carman has an outstanding service and helped us in the whole process to purchase our new car. We are very happy with the service provided. helped us in the whole process to purchase our new car. We are very happy with the service provided. More