F.C. Kerbeck Pre-Owned Cadillacs

My sales person at Kerbeck is Bill Kaufman. He is a Fantastic sales person and Only promises what he can deliver on. He’s also very understanding. I have nothing but Good things to say about my He is a Fantastic sales person and Only promises what he can deliver on. He’s also very understanding. I have nothing but Good things to say about my salesman. The Service department has always been accommodating, and always makes sure I get what I need. More

service deparment stated that they do not take the warranty that was sold by their finance office. This is a mickey mouse operation. warranty that was sold by their finance office. This is a mickey mouse operation. More

After purchasing a vehicle I noticed inflatable pump and no spare tire in my vehicle The 2 backtires were rotted. And even after ordering a second car salesman never Reach out to me in over 10 months. no spare tire in my vehicle The 2 backtires were rotted. And even after ordering a second car salesman never Reach out to me in over 10 months. More

F.C. Kerbeck: Rude, uneducated about cars, math and manners. A post appointment phone texting stalk, became a situation that got worse and possibly dangerous as it went on. Beware of Paul if you are bu manners. A post appointment phone texting stalk, became a situation that got worse and possibly dangerous as it went on. Beware of Paul if you are buying a car here. Read on... My daughter found a Jeep online. She made an appointment with Paul. This appointment was confirmed several times and set. When she arrived, he made little effort to greet her. That being said, Paul brought the Jeep around and took a test drive with her. During the drive, he was unable to answer basic questions with little more than an "I don't know" about the functions. Since Jeeps are hot at the moment, it would seem his attitude was to be an order taker, not build confidence in the sale. At one point, Paul tried to convince her that the drive train select for 4-wheel vs. 2-wheel was actually a standard shifter if she wanted to drive stick. Of course, she knows more about Jeeps and educated him that was the drive train selector. At this point it was beginning to be obvious, there was little respect for a 23-year-old woman buying her first car. It only gets worse from here. My daughter was interested so they went back to his desk. After informing him she was pre-qualified at her own bank Paul tried to convince her to finance with F.C. Kerbeck. I don't know if they make sales incentive SPIFFs for getting the customer to finance in-house, but it was beginning to appear that way. Once negotiations started, she asked him to do better on price. With a laugh, he said "How do you expect me to do that?!". It was around this time, another salesperson came over, took the key off the desk and showed the car to someone else... WHILE my daughter was still discussing buying it. An old and sad sales trick, only successful at the moment because Jeeps sell themselves. An honest sales staff would have no need for this kind of garbage. However, she said, go ahead. She was not playing into that game. The numbers they presented using her financing were organized in a way to intentionally confuse a buyer as it relates to principal and interest. Divided into two columns with down payment being cryptic. At one point, not even listed until she asked him to add it. It was still unclear without running numbers ourselves if they were applying her down payment to principle or interest. His answer to her? "I don't do this. The computer does. I'm not really good at math." Clearly. Paul apparently never learned any manners as well. He began to discuss with us how he gets paid, what his credit score is, what he can buy and how much money he makes. Of course, when my daughter walked by and admired a Bentley, he responded with "Bentley's aren't that great". Way to win hearts and minds of a future customer, Paul. As it became more obvious this deal was not going to happen, he was happy to get rid of my daughter. Here is the sad part. In fact, the WORST THING I have ever heard of in 30 years of buying cars myself. After She left, Paul preceded to text my daughter. Not with a "Sorry this didn't work out. I will keep an eye out for something that will work for you." - No. it was "The woman, who looked at it while you were here just bought the jeep you wanted. She put down $10,000 and isn't playing games" He began to send more texts, which of course had to be blocked by my daughter. Never in my life have I heard of a salesman (I use that word loosely. Paul is an order taker in a hot market) taunting a potential buyer after the sale didn't go through. Can you imagine what F.C. Kerbeck is doing in the background? Can you imagine the lack of ethics, training and staff expectation? I would never buy an apple here, let alone a car. Obviously, they won't care. As you can see, they don't respond to reviews. This is how they appear to do business. You have MANY choices. In my opinion, based on Paul's performance and disgusting follow-up, there is no need to include F.C. Kerbeck, if you value ethics, quality and character. More

Found a new home!!! My credit is not the greatest, but the gentleman at Kerbeck made my new car purchase a comfortable one. Greeted with flowers, then offered pizza and w My credit is not the greatest, but the gentleman at Kerbeck made my new car purchase a comfortable one. Greeted with flowers, then offered pizza and water. Never had an experience like this before. I have a new home when purchasing my next car. Thanks Bill and Will and the rest of the Kerbeck family. See you in a few years. More

Not looking forward to this I have bought a car in the past and it took all day this was much quicker and friendlier thank you Paul I have bought a car in the past and it took all day this was much quicker and friendlier thank you Paul More

Amazing dealership This dealership was very informative and overall great. Very friendly. I would recommend them for sure. It was a great experience for me. Enjoyed ever This dealership was very informative and overall great. Very friendly. I would recommend them for sure. It was a great experience for me. Enjoyed every single bit of my stay, 100% amazing. More

Amazing I have been buying all my cars from FC. kerbeck for decades. I have never had a problem w any of my vehicles, and I buy a lot a cars. They never pr I have been buying all my cars from FC. kerbeck for decades. I have never had a problem w any of my vehicles, and I buy a lot a cars. They never pressure u they understand that making a purchase like this is a big deal. Anyone u may come in contact w at the dealership ask u if u need a drink , or something to eat. Also women are given a bouquet of fresh flowers weather u purchase a vechle at that moment or not. I would never buy a car from anyone but kerbecks ever again, and I travel quiet a distance. More

PERSONalized Service For the second time in a row, I had an excellent experience at F.C. Kerbeck & Sons. This time, however, it was totally different; I had an accident at For the second time in a row, I had an excellent experience at F.C. Kerbeck & Sons. This time, however, it was totally different; I had an accident at work and had numerous injuries, including a concussion. It was difficult for me to process information over the phone and I couldn't drive. And I definitely was unable to go to a dealership; it was too overwhelming. And Paul Valenti was up to the challenge; all but a test drive was completed via text and email. Sent him my specs and color preferences, he sent a few pics to my phone and we found the perfect vehicle for me. He completed most of the financing and other paperwork in or to trade in my 2011 Cadillac with a beautiful updated model. My husband drove me in, I was a passenger on the test drive and we were out after an hour. What could top all of this? We left after agreeing on the purchase and he drove my new ride over an hour to my PA home, signed the paperwork in my home, and drove my 2011 back to the dealership. Best car buying experience, EVER. More

Rip off They gave me less the my trade was worth,taked me in to a SRX I didn't want and gave me a rate witch was no fair my credit score is excellent.After th They gave me less the my trade was worth,taked me in to a SRX I didn't want and gave me a rate witch was no fair my credit score is excellent.After the next day I checked rates myself an foun on that we're 2% lower.So made I let myself get ripped off. More