FX Caprara Chrysler Dodge Jeep RAM of Alexandria Bay

Jonathan puccia is an employee of fx Capara Alexandria bay and he met with Abigail duffy on 11/07/2021 around 1pm to sell her a pair of rims with snow tires that he promised that would fit her 2020 Honda bay and he met with Abigail duffy on 11/07/2021 around 1pm to sell her a pair of rims with snow tires that he promised that would fit her 2020 Honda civic sport that she bought there from fx Capara. He insisted they will fit and will work for her car as he works there at fx caprara as quality control he said. Well abigail takes it to a shop to have them installed and it turns out the rims that Jonathan had sold her were in fact not for her car. They were 5x120 instead of 5x114.5. Upon contacting John and showing him his messages where he told us that they were 5x114. 5 and he promised they fit he refused to refund her purchase and told her to pound sand and then blocked the number from being able to reach him again. I have transcripts and pictures of all the conversations I just want you to be aware of someone using the name of Fx Capara to ensure that they are telling the truth and act like they know what they are talking about. When in fact he doesn't know what he is talking about and supposedly in charge of quality control there at fx caprara Alex Bay. He scammed her and refuses to refund his dishonest transaction Buyers beware that this goes to show the character of the people employed at fx caprara Alexandria bay. Beware of scams More

The Service Dept.is excellent. Lyle, Eric and Tina have given me awesome attention and satisfaction. I recommend this service center,, and will continue to use them in the future for my car needs. Thanks given me awesome attention and satisfaction. I recommend this service center,, and will continue to use them in the future for my car needs. Thanks, you guys! More

NEVER AGAIN. My husband, Gene-Paul Brennan, has been more than patient with this place but I have had it. We will never purchase another vehicle from this facility again. Feel free to read his review but fol than patient with this place but I have had it. We will never purchase another vehicle from this facility again. Feel free to read his review but following his update, we haven't had the truck back 24hrs and its sitting in our garage dead. I am now home with 3 kids, ruined plans and no vehicle. Their loaner, a journey, which is essentially a coffin on wheels and inadequate for handling three car seats across the back seat. We specifically purchase larger vehicles to accommodate our family and farm, I hope they can explain how I am going to haul all the hay this weekend to feed my animals because I don't see a Journey cutting it. My Pacifica that we purchased from Sun Auto sat outside last night, not in the garage, started up with zero hesitation, it's a 2017 with over 75K miles on it and it just out did our brand new F150 that was inside a solid garage and had a complete look over by this place. We are approaching Lemon Law territory with this truck that we haven't owned more than two weeks and has spent more time in the shop than in our possession. And another thing; I went to this location the day after my husband purchased this truck, interested in buying an SUV and your salesman walked away from me. Please thank him for me. More

Our 3rd vehicle from The Capara Car Family as always hassle free, great service .Taylor and the staff never disappoint highly recommend Fx in Alex Bay for your next vehicle certainly worth the drive hassle free, great service .Taylor and the staff never disappoint highly recommend Fx in Alex Bay for your next vehicle certainly worth the drive More

Been doing business with Caprara's for 20+, family owned business and a very friendly staff. My sales person took the time to find me the perfect car that fit my needs, got me to the payment I needed and dr business and a very friendly staff. My sales person took the time to find me the perfect car that fit my needs, got me to the payment I needed and drove away the same day......Great job Caprara's Linda M More

Both Taylor and Chris went above and beyond .. came in for one vehicle and left with TWO !!!! When have you ever seen a husband and wife both happy at the same time !!! WE highly recommend this dealershi for one vehicle and left with TWO !!!! When have you ever seen a husband and wife both happy at the same time !!! WE highly recommend this dealership !!!!! The Babcock family will definitely be returning customers ! More

Poorly described used vehicle Purchased vehicle based on online listing and salesman description. Vehicle had significant cosmetic damage with mismatched tires. Needed headlight an Purchased vehicle based on online listing and salesman description. Vehicle had significant cosmetic damage with mismatched tires. Needed headlight and turn signal bulbs before I could leave dealership. Failed to look for second key and send applicable turn signal bulb. More