Fair Oaks Ford

Thank you, Niko, for helping me secure an awesome car and deal! Thank you to the General Manager, Jeremy, and the team for assisting me on my first big car purchase! Thank you! Thank you! I will definitely b deal! Thank you to the General Manager, Jeremy, and the team for assisting me on my first big car purchase! Thank you! Thank you! I will definitely be back and spread the word ’ -Trischa. More

Enjoyed our experience with knowledgeable and professionals from start to finish Alyssa was the best professionals from start to finish Alyssa was the best More

Very pleased with the sales process and service. All was professional and friendly, will tell my friends and family. All was professional and friendly, will tell my friends and family. More

After online shopping & venturing to dealerships, I chose my new vehicle at Fair Oaks Ford. We all know how car shopping can be stressful! However, I had a great experience here. Rich, the salesman who I wor my new vehicle at Fair Oaks Ford. We all know how car shopping can be stressful! However, I had a great experience here. Rich, the salesman who I worked with, was very helpful. There was no pressure, he was willing to answer all my questions, and made the whole process stress free! He actually listened to what I said and answered my questions. Other places I felt were just concerned with hearing themselves talk or constantly calling me, which both things make me not want to go there again. So if you want the best deals, a relaxing, enjoyable car shopping experience, I highly recommend this place, even if you have to make an extra long drive to get there! More

No problem with scheduling and my service was completed in a timely fashion. My service writer was professional and very courteous in a timely fashion. My service writer was professional and very courteous More

Nico Gofron is an outstanding salesman. The entire team at Fair Oaks made the buying experience smooth. The entire team at Fair Oaks made the buying experience smooth. More

I stopped by the dealership to check out a new Lincoln Aviator. Jose is a super nice guy, was very helpful with the tech in the vehicle, and even took the time to help me find different interior color opt Aviator. Jose is a super nice guy, was very helpful with the tech in the vehicle, and even took the time to help me find different interior color options in the back lot. If I buy a Lincoln or Ford product I will be back to deal with Jose. Thanks for the help Jose! More

John and Mark are true professionals. We are long time customers and they always go above and beyond. I will continue to do business with Fair Oaks Ford. They always pick up and delive We are long time customers and they always go above and beyond. I will continue to do business with Fair Oaks Ford. They always pick up and deliver and charge my vehicle before returning. Keep up the good work guys. More

Fair Oaks Ford was very accommodating when I was not sure what car I wanted. They were patient and worked to help me make my decision on the car I ended up loving! what car I wanted. They were patient and worked to help me make my decision on the car I ended up loving! More

It's been 1. 5 months of waiting to get our family (of 7) vehicle back. My expedition experienced a turbo failure while I was in the area for work. Originally, it 5 months of waiting to get our family (of 7) vehicle back. My expedition experienced a turbo failure while I was in the area for work. Originally, it was towed to Clarks Car Care but when they diagnosed it would need a new engine, I decided to have it towed to a Ford service shop thinking that would be better for such a big repair. Not so sure about that anymore. I had to explain the situation and give all my info to 4 different people over the first week each time I called. Does no one write down a note there? One person told me they didn't have it and that I should call the towing company to make sure they brought it there! It took Ford service a week to come up with the same diagnosis Clark's Car Care had in a day. After that week, I was told they'd have to give it to the engine specialist because it was a bigger issue. Umm, yeah... that's what I told you was wrong a week ago. Once I finally had the quote, I gave the go ahead and was told it might take about another week. Every step of the way, I've had to call and check in to keep things moving. To make matters worse, Ford ended up sending a bad engine for the first repair which turned into more delays. I understand this isn't Fair Oaks fault but why was I not getting an update call every day or two so I could understand how to plan for our family? We ended up driving the 5 hour round-trip to pick up a loaner from them since this was going to take even longer. Every time I called for an update, I was told I would get a call back by the end of that day. 2 days would pass and I would have to call again myself. We ended up cancelling one vacation and had to leave our camper home for another we had planned. (The loaner was too small to fit our whole family and couldn't tow the camper) When I finally arrived to pick up the vehicle, the parts charge was higher than discussed so I had to argue that back down. The cashier had no record of my down payment so I had to show my credit card statement to show I had paid more than the service rep said. Then the key programming I asked for wasn't done. Had to get another tech involved who got all huffy about it. Now I'm sitting waiting for this key programming. I guess they couldn't get that done in the 1.5 months they had it? I can't wait to leave here and never come back. I suggest you choose another service place. More