Fairfield Volkswagen

The Customer Service we continue to receive from Fairfield Volkswagen is outstanding. I want to thank Tony Blaine for the excellent customer service he has provided when our car was due for its reg Fairfield Volkswagen is outstanding. I want to thank Tony Blaine for the excellent customer service he has provided when our car was due for its regular maintenance during the first three years that we owned it. Bob's team has provided a loaner vehicle that was dropped off at our home, by Tony, while our car was being serviced. We received updates on the progress of the service and timing of when we could expect our car to be returned to our home. Today our car was returned and it had been completely detailed along with the routine warranty service. I want to thank Bob Huser and Tony Blaine for this outstanding service. I would strongly recommend Fairfield volkswagen when you are looking for your next vehicle. The quality of the work performed each time has been great as has the friendliness of the staff. We appreciate it very much. Thanks. More

We were looking for a VW Golf and had been dealing with multiple dealers to find the car we wanted. When the Fairfeld dealership found a car they asked for a deposit of $500.00 to bring the car in with the multiple dealers to find the car we wanted. When the Fairfeld dealership found a car they asked for a deposit of $500.00 to bring the car in with the understanding that this was not a final purchase. When we went to the dealership and decided to not buy the car and proceed with a VW Golf at another dealership the sales person became quite rude, disrespectful,heavy handed and threatening. He called his sales manager out and he was equally unprofessional, rude, disrespectful, threatening and stating that they would not return our deposit. We were shocked at their unprofessional,disrespectful and unfriendly approach to potenial customers and we ended up walking off the sales lot. Two days later the manager of Fairfield called to see if there was anything they could do to rectify the deal. Personally we were shocked that they would think we would ever consider any business transaction with their dealership. I went into a detailed account of our exchange that day and assummed they would be returning our deposit after that conversation. We have talked with multiple dealerships and they all have stated that they do return deposits and they were sorry that this happened at a VW dealership. To date the Fairfield VW dealership has not returned our depsoit. We would never recommend this dealership to any business colleagues, friends or family members. The entire transaction felt uncomfortable, pressured and untrustworthy. Neither of us have ever had such a horrible business transaction. As we have been processing this event, multiple neighbors and work colleagues have told us of the uncomfortable feelings they had while "just looking at cars" on the Fairfiled lot and decided to take their business to another dealership, where they were treated with respect and not pressured. Maybe this is just the way Fairfiled VW operates it's business. We did not encouter this at the other three dealerships we visited. More

They attempted to replace a timing belt on my 2001 vw Jetta and ended up breaking a few things and then forgetting to put stuff back. When confronted they returned the missing parts, however, 9 months l Jetta and ended up breaking a few things and then forgetting to put stuff back. When confronted they returned the missing parts, however, 9 months later after a chronic oil leak from the front of my engine, I was just informed that NONE of the timing belt seals had been replaced!!! SPEND A FEW BUCKS MORE AND GO SOMEWHERE ELSE, I WISH I HAD!!! More

Purchased a used VW New Beetle from this dealer. After the car was paid for and shipped, dealer called to tell me about a crack in the driver side door panel. General Sales Manager, service department and the car was paid for and shipped, dealer called to tell me about a crack in the driver side door panel. General Sales Manager, service department and others were aware of this flaw but did not disclose it. General manager didn't care at all when informed, refused to assist in the $400 repair. If buying long distance from this dealer, or over the internet, be very careful and insist on a complete set of detailed photos. They did not fairly describe the car to us. More

The staff at Fairfield VW has been wonderful to work with. Maybe the staff has changed since the other reviewer? Mike Elsass (sales rep.)was truly a delight to work with. He made the deal smooth, fair, with. Maybe the staff has changed since the other reviewer? Mike Elsass (sales rep.)was truly a delight to work with. He made the deal smooth, fair, and FAST! I am used to spending hours at a dealership "haggling", but we spent the most time on the test drive! He went over the car options and features thoroughly, but Mike never once talked down to me or assumed that I didn't know about cars. Being female, I really appreciate that! The car I was after (Jetta sportwagon TDI) is in high demand and I still feel like I got a fair trade. I would highly recommend working with Fairfield VW and Mike Elsass. More

Gave one price online, another price on the phone and another in person. Guess which price was the highest? Yep, in person after a long drive. My sister probably would have bought it if I wasn't there another in person. Guess which price was the highest? Yep, in person after a long drive. My sister probably would have bought it if I wasn't there to step in. She was going to pay like $3000 over invoice.. what a rip off. The dealership is like a palace, beautiful! Just how do you think they built it? We shopped around a few dozen other stores, and we got the best treatment and price on colerain at northgate vw. We'll never go back to fairfield again , the owners should be ashamed. More