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Family Toyota of Arlington
Arlington, TX
1,840 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,840 Reviews of Family Toyota of Arlington
July 19, 2025
We are very pleased with both the service and sales departments at Family Toyota of Arlington. After a frustrating experience at another Toyota dealership—where they passed blame to Arlington over a sn departments at Family Toyota of Arlington. After a frustrating experience at another Toyota dealership—where they passed blame to Arlington over a snapped wheel stud—Arlington’s service manager Chris stepped up without hesitation and resolved the issue. While we waited, we ended up upgrading my husband’s car to a truck with the help of Patrick in sales. He made the process smooth and stress-free. The experience reminded us how far basic customer service can go. Not all dealerships are the same, and even though Arlington is a long drive for us, we truly trust that we’ll receive honest and reliable service every time we visit. More
by Shaunna
Employees Worked With
Patrick , Chris Long
July 17, 2025
Angel Martinez is the best salesman. He took good care of me when I was there at Family Toyota Arlington TX. I will be back to buy my next car. He took good care of me when I was there at Family Toyota Arlington TX. I will be back to buy my next car. More
by Peter.pham
Employees Worked With
Angel Martinez
June 20, 2025
Today’s service experience was another circus! My first appointment was 6/19/25 at 2:00 PM. Waited over ten minutes just to get under the portico - then another five minutes for a service tech - w My first appointment was 6/19/25 at 2:00 PM. Waited over ten minutes just to get under the portico - then another five minutes for a service tech - who advised a wait for 1.5 hours for an oil change. This was unacceptable, so I made a new appointment for today, 6/20/25 at 9:00 AM. A repeat of the previous day’s circus! Finally left car and went inside to physically select a tech to wait on me! He finally gets my paperwork done and I walk across to the main showroom and request to speak to the service manager. I’m taken back to the service area and the manager is notified I’m waiting to speak with him. I stand there another ten minutes with no response, so I returned to the waiting room. About 10-15 minutes later the Assistant Manager comes to me… I related to him (T.J.) that his manager (Don Wheeler) needs to be attentive to customers physically in the dealership instead of staying on the phone this entire time - as T.J. Advised he had been! As a former business owner myself, I learned (and practiced) that if you are short-handed you take care of customers yourself- the ones that are physically bringing their business to you- and return phone messages later when time allows! There are no acceptable excuses for yesterday or today’s lack of customer service and care! Obviously, making appointments makes no difference at all!!’ More
by michele2501
Employees Worked With
TJ Hamilton, Don Wheeler
May 05, 2025
Andrei Mihailescu at Toyota of Arlington was exceptional from the very beginning. He is approachable, attentive, and truly puts his clients’ needs first. He made the entire car-buying process smooth and str from the very beginning. He is approachable, attentive, and truly puts his clients’ needs first. He made the entire car-buying process smooth and stress-free. Thank you, Andrei, for making my purchase experience such a positive one. You were incredibly helpful every step of the way. I highly recommend him. More
by professorseverus2024
Employees Worked With
Andrei Mihailescu
May 01, 2025
I had a great experience at Family Toyota of Arlington. My salesman Richard went well beyond what he needed to meet all my requests. The process was quick and easy and they even offered to deliver my car t My salesman Richard went well beyond what he needed to meet all my requests. The process was quick and easy and they even offered to deliver my car to my house since I have work all week. Great dealership! More
by mikekenney
Employees Worked With
Jim in finance , Richard Bui
