This was a case of the car selling itself, pretty much. I knew specific things I needed in a new car and other features that didn't matter to me, and the Jetta satisfied my particular needs. Justin was helpful, although fairly quiet - one expects a car salesperson to talk more and point out features and selling points. Maybe he thought the car would talk to me, and it did. The manager on duty that day was very helpful figuring out terms for me that I felt I could work with in spite of a power failure that left him without internet access.
There was an issue with being able to pick up the car as the title had not come from Boston yet, and it took almost two weeks to arrive. It wasn't a crisis for me as I had a car to get around in, but in the middle of the second week I received an adverse action form from the financing institution. It was quite disturbing because it told me my application was denied based on my credit score, which was 754! I went back to the dealer to pick up the title on my current car, which they were holding, thinking I would not get the Jetta. They told me it was a mistake and planned to call me when the title came in, but in this case I think a call sooner rather than later would have been better. It certainly would have saved me a couple of days of anguish. Even if the adverse action form had not been sent I think it would have been better customer service on the dealer's part to call me by the middle of the second week and explain the title delay. It turned out the title was mailed back to the original owner, causing a further delay.
The name I don't remember was the woman who took me through the actual purchase, probably the credit manager, and I don't recall anything objectionable about that process, except maybe the presentation of the various protection plans. She presented them as though picking one was mandatory, which took me aback a little. As it happened one of them ended up seeming like a good idea so I ended up purchasing it, so it wasn't much of an issue. Otherwise the experience was fine.
Justin was helpful with getting my registration in place and the car inspected. My overall experience with Fathers & Sons VW was good. Great? No, but when I walk into Starbucks I don't place a lot of value on a barista with a frozen smile who wants to be chummy with me. All I care about is getting a hot cup of coffee in a short amount of time so I can be on my way. At F&S I found a car right away that I'm VERY HAPPY WITH. I can go on with my life. Thank you, Justin and F&S.
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Justin Archambault & (don't remember name)