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Faulkner Cadillac Mechanicsburg
Mechanicsburg, PA
43 Reviews
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43 Reviews of Faulkner Cadillac Mechanicsburg
December 05, 2019
Poor service experience Scheduled service appointment for a a Friday morning at 8:30. Arrived at dealership around 8:20. Pulled in service lane with green light and check ma Scheduled service appointment for a a Friday morning at 8:30. Arrived at dealership around 8:20. Pulled in service lane with green light and check mark illuminated behind a Hummer. Service door opened and Hummer pulled in. I subsequently waited over 30 minutes at the service door in my vehicle (in the only service lane open) and was not admitted to the service area and my presence was never even acknowledged by anyone in the service department. I left. I will say my buying experience with Ray Morosz was satisfactory as was my experience with Rick in the parts department as I purchased floor mats for my vehicle. David Jones, the general manager, did reach out to me to address my displeasure with my one and only experience with the service department. I was treated so poorly by the service department I will not return to the dealership. More
by JGF
Employees Worked With
Ray Morosz, Rick in the parts department, David Jones, Scott Conley
Helpful December 29, 2018
Do not buy a used car from them Do not buy a used car from them. They must have the worst mechanics in the world checking these vehicles out. You have been warned... Do not buy a used car from them. They must have the worst mechanics in the world checking these vehicles out. You have been warned... More
by Kc5
Employees Worked With
Greg
November 03, 2017
arrogant salesman rude and arrogant salesman didnt seem to be interested in my questions about vehicle i was inquiring about other than to say that yes its still avail rude and arrogant salesman didnt seem to be interested in my questions about vehicle i was inquiring about other than to say that yes its still available More
by steve penczak
Employees Worked With
jon
May 07, 2017
1992 Fleetwood Brougham D'elegance They did a thorough job of diagnosis and delivering the vehicle on time. Inside was spotless and outside was spotless. Prices were within reason for They did a thorough job of diagnosis and delivering the vehicle on time. Inside was spotless and outside was spotless. Prices were within reason for skilled and professional service. More
by Buffalodiesel
Employees Worked With
Service Mgr and his staff
March 03, 2016
Worst car dealership in PA I purchased a car here and had nothing but problems with it. It was in the shop 4 times within the first 3 months. Then gave me issues with fixing t I purchased a car here and had nothing but problems with it. It was in the shop 4 times within the first 3 months. Then gave me issues with fixing the problems with the car. Would not recommend to anyone!!! Go elsewhere. Bad experience. Back seat belts had tears in them but they said they inspected the car on PA regulations?!? Try again. More
by Raven81
Employees Worked With
Service manager.
October 31, 2011
Stereotypical car buying experience. They wasted an entire Saturday morning playing the typical salesman/sales manager game. Their price was the highest in the Central PA area and they didn't seem int entire Saturday morning playing the typical salesman/sales manager game. Their price was the highest in the Central PA area and they didn't seem interested in follow-up. More
by rkk1977
Employees Worked With
Rick
September 26, 2011
The staff were great,friendly and eager to help. They were not aggressive and allowed us to make a decision at our own pace. They were knowledgeable and helpful. I would recommend them highly. were not aggressive and allowed us to make a decision at our own pace. They were knowledgeable and helpful. I would recommend them highly. More
by gcodori
Employees Worked With
Mike Mitchell
June 30, 2011
I recommend this dealership to anyone interested in buying a car. These guys are the best friendly, outgoing, ahd there is never any presure .You are well taken care of thru the entire deal. buying a car. These guys are the best friendly, outgoing, ahd there is never any presure .You are well taken care of thru the entire deal. More
by lsilk
Employees Worked With
mike mitchell tracy
June 24, 2011
My family has dealt with Rick Fasick for probably 30 years. He is always kind, helpful and friendly. Tracey prepares all the documentation for the sale and he is always thorough and explains everything years. He is always kind, helpful and friendly. Tracey prepares all the documentation for the sale and he is always thorough and explains everything to make sure you are getting the deal you were promised. Our overall dealings with these two men has never been anything but outstanding! Thanks Rick and Tracey --- you guys are great! More
by Serlin
Employees Worked With
Rick Fasick and Tracey ?
May 27, 2011
It's never a good feeling when you need to take your car in for repairs. It's costly and inconvenient, but this dealership makes an unpleasant situation as pleasant as it could possibly be. Generally, the in for repairs. It's costly and inconvenient, but this dealership makes an unpleasant situation as pleasant as it could possibly be. Generally, they have a loaner car available to ease the inconvenience factor. If they don't a car available, they have a driver who will take you to work and pick you up. They have a drive in garage with an automatic door so you can pull right in. Complimentary soda (which is nice since I'm not a coffee drinker). Their hours are convenient. The service staff is knowledgeable, friendly and personable. It's clear they enjoy their job. Everyone knows that service at a dealer is more costly than at a mom and pop repairs shop, but I haven't experienced overly extravagent charges. My last issue took quite some time to diagnose. The staff didn't just start fixing things to try is out and see if it worked. They took their time to work out the issue and the first replacement was the right one; actually saving me money. They went through the list of items replaced with me and the individual cost for each one. My final bill was actually less than anticipated. Again, this dealership make a very unpleasant situation, as pleasant as it can possibly be. Thank you to everyone for doing such a fantastic job! More
by rhoch
Employees Worked With
Ron in service, Chris in service and Fred the driver
