Faulkner Chrysler Dodge Jeep Ram FIAT

From the moment my grandmother and I walked into the door we had nothing but welcome and warmth from this company. I was looking for a new vehicle and the receptionist, Tammy and Kate, from parts and servic we had nothing but welcome and warmth from this company. I was looking for a new vehicle and the receptionist, Tammy and Kate, from parts and service steered me in the right direction by introducing me to Mike Schell. He listened, actually listened to what I was looking for in a vehicle and then took me out to the lot to look at the Dodge Caliber. I had been to 4-5 other dealerships over the past few days and the customer service I received there was well less then par so I am sure I was not a jem right off the bat to Mike, sorry. After he showed me the car and the specs and informed me of them, he suggested that I go for a test drive and that me grandmother go with, and ride in the front passenger seat! He was very knowledgable about the car being able to answer all questions asked to him, while looking at the vehicle and driveing it. After the test drive we went back into the dealership and sat at his desk and talked numbers, then he went to his boss Jeff and they talked numbers. That is when Jeff came out, and god love him for being able to come into the situation as a third party and introduce himself and just completely put all nerves and worries to ease. That is when Jeff and Mike suggested that I take the car for a test drive for the weekend to make sure it was something I could see myself in. Well I took it for the weekend and loved it, one problem though still had to talk numbers. Went back to the dealership to see Mike and we taked numbers then he went to Jeff and talked numbers. Everyone during this whole process, this was my first time buying a new vehicle, was very easy to work with and I felt that I got a good deal....nah GREAT deal!!!! Throughout sitting at the desk and waiting for information to be faxed/approved/filled out the other sales personnel was very funny, charming, and personable. So, today was the final day to sign the paperwork. I dropped the car off to get detailed, they shuttled me to work while the did all the work. They cleaned it inside and out and even topped off my gas. After they cleaned it and I returned to the dealership Mike (who came in on his day off :) ) introduced me to Ed Post (Business Manager) who walked me through the financing and paperwork and showed me different warrenties and coverages. We talked about gap insurance and he as well like Mike and Jeff was very informative and knowledgable. After all paperwork was signed it was time to get the keys. We went back to Mikes desk where he went over all the important paperwork, about the warrenties and how to keep them covered by getting oil changes and tire rotations and so on, as the dealer book instructs. Then he walked me out to my car and showed me all the final bells and whistles of the car and to make sure I understood how all the necessities worked and where the were located, 4 ways, lights and the Sirius radio, haha. They topped off the gas tank and I was on my way home from there. I went from last Tuesday to having a blown motor in my old car, (which by the way the are towing for me from the garage). To looking at many cars and dealerships to be exactly one week later in a brand new car that makes me happy and makes me feel safe and comfortable. I will return for future purchases (not any time soon, I LOVE her (yes my new car is a her) way too much to even think of letting her go). I will recommend CVM to as many people I know and will tell them that anyone in the place is nice and seems great to work with, but if I was them i'd see Mike Schell. More

I've been going to and recommending CVM Dodge for years. Their entire staff is always very friendly and courteous. Everyone from the receptionist to the garage staff to the owner greets you with a smile. Their entire staff is always very friendly and courteous. Everyone from the receptionist to the garage staff to the owner greets you with a smile. When buying our vehicles there we were never put under any pressure to do so. The sales team only answered questions we had and the entire decision was left up to us. That was a pleasant change from previous experiences we had with other places. The prices we were given have always been equal to, or better than competing dealers. The ONLY reason they were given a "good" rating for quality of work by me instead of "great" was because of two very small issues I had. Once after a tire rotation they failed to notice one tire was quite low on pressure and another time an oil filter worked it's way loose after a change causing a small leak but these things happen and both of the problems were immediately fixed and they apologized over and over for the inconvenience. All of the other work I had performed there was done correctly. Dodge in general needs to update the information on their website in order to fully educate buyers on what's actually available to their customers. The dealer literature book had VERY different information listed than the website did once i got there. That's why i listed the answer to the "optional" question below. It would also help if they actually had tv commercials for ALL the vehicles in their lineup. To my knowledge they have NEVER had a single commercial for an Avenger since they came out in 2008. They might sell more of them if people knew they made them in the first place!! More

both the salesman and sales manager did a great job in getting me into this new car. very helpful and friendly people.. who guided me through the sales process with ease. this is my 7th new dodge i bought getting me into this new car. very helpful and friendly people.. who guided me through the sales process with ease. this is my 7th new dodge i bought from this dealership in 10 years. i will continue to buy from them. More

I came into CVM, not 100% sure on a vehicle. With the I came into CVM, not 100% sure on a vehicle. With the Help of Kevin Jones, I have decided on a Dodge Journey. He was very helpful and polite. I wish I came into CVM, not 100% sure on a vehicle. With the Help of Kevin Jones, I have decided on a Dodge Journey. He was very helpful and polite. I wish every experience at a dealership was this pleasant. He wasnt pushy at all or told me what he thought I wanted to hear. He took the time to explain and show me everything the car had to offer. I would refer him to anyone looking for a dodge. More

I was given a Dodge Nitro as a company vehicle during employment with Molnlycke Health Care, and throughout the past three years I have developed a strong relationship with Will, Troy, Kate, and Doug. T employment with Molnlycke Health Care, and throughout the past three years I have developed a strong relationship with Will, Troy, Kate, and Doug. They are always professional, courteous, and more importantly have become like family to me. It is comforting to have this team behind me as I am on the road frequently in my medical sales career and depend upon their support to keep my vehicle running efficiently! More

My husband and I bought our vehicles approximately 3 years ago and have had our vehicles serviced by the Dodge Service ever since. I do not know who the technicians are to be named, but must say that p years ago and have had our vehicles serviced by the Dodge Service ever since. I do not know who the technicians are to be named, but must say that particularly Kate and Will definitely know and practice the highest level of customer service to their clients. Doug is fairly new and he to is very attentive to customer needs. They are an excellent team and a prime example of outstanding customer service. More

Both Kate and Wil are a pleasure to work with. My wife and I have been bringing our vehicles here for service since 2005. And we have to drive 20 miles to get to the dealership....guess that alone says s and I have been bringing our vehicles here for service since 2005. And we have to drive 20 miles to get to the dealership....guess that alone says something. Hats off to the service group at Cumberland Valley! Dennis and Louise Perzacki More

Doug Smith in servuce is very professional and cares about the customer. I have dealt with this dealership for many years. I started going to the dealership when Ed Ullom ran it before he retired and about the customer. I have dealt with this dealership for many years. I started going to the dealership when Ed Ullom ran it before he retired and now is daughter runs the dealership and he was one of the reasons I went there. An honest straight talking man who knew what he was talking about. That some atsmosphere still exists today. More

When ever we come down for Service all the staff is very friendly and helpfull. I would recommend Cumberland Valley Motors to anyone that is looking for a friendly,informative and helpful dealership. When friendly and helpfull. I would recommend Cumberland Valley Motors to anyone that is looking for a friendly,informative and helpful dealership. When I bought my vehical at a different dealership they were more than happy to accept my business for warrenty work and for service. More

I have always loved this dealership since I purchased my van here in 2006. My wife also purchased her van here in 2008 because she observed how well I was treated when I would come to the dealership for ser van here in 2006. My wife also purchased her van here in 2008 because she observed how well I was treated when I would come to the dealership for service. I like the fact that the owner's office is near the service desk because Monique has her finger on the pulse of what really goes on. She is usually within an earshot of any issues. More